Accommodation OK, but breakfast let the stay down!
I booked an executive room for 2 nights and it was quite comfortable with extra space and a bar fridge. On arrival, only one set of towels was in the room. At breakfast on both days, we had an issue w... more
I booked an executive room for 2 nights and it was quite comfortable with extra space and a bar fridge. On arrival, only one set of towels was in the room. At breakfast on both days, we had an issue with the service. Both days, the waiting staff reached in front of us to take our plates. There was no 'are you finished, can I take you plates' BEFORE taking them. More than once, they did this when I was pouring coffee into my cup. Almost a major disaster. Since this happened with more than one person, I have to wonder about the training. Their priority seemed to be what they had to do and not of customer satisfaction. less
BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to place your review. All our staff are trained to very high standard as you will see from the many positive reviews with regards to the service levels we provide. On investigation of your comments. I believe you had finished your breakfast , your plates being empty and your waiter was just trying to provide you with more space, to enjoy your coffee. I do take on board your comments, that the waiting staff should ask, before clearing the plates. But is this worth placing a review. Kind Regards