My husband booked 2 rooms at this hotel for ourselves and friends in January 2015, so we could see The Merchant of Venice in July 2015. The Theatre was close by. Our friends managed to be given a far bigger bedroom and bathroom than ourselves, although the price was the same. When I queried this with Reception they said "all the rooms are the same". Err no they are not! The bigger the room, the more comfortable it is. Especially when ours was a "walk around the bed sideways" sort of room. They did offer to look for another, but we had already unpacked and didn't want to repack with all the hassle that entails.
I must mention here that the hotel does not have a lift. Not easy when a coachload of elderly people arrived shortly after us. I wonder if they had been told?
I noticed on the hotel's website, that a number of people mentioned how warm their rooms were. Yes, ours was too. Its because the windows only open so far, for safety. And although a fan is in the room, the rooms really should be upgraded with air conditioning. The Reception area and communal rooms look very smart, but the bedrooms need updating.
On entering the Hotel Restaurant at 6pm, we informed the head waiter we would have to leave by 7pm as we were off to the Theatre. We ordered, and I was informed my salmon would take 15 mins to cook. Our group were happy with that, as it still left us plenty of time. Two calls to the Head Waiter to check progress didn't get me anywhere. Our food arrived finally at 6.45 pm. There were only 6 other people in the Restaurant, so no excuse for being rushed off their feet.
I wrote to the Hotel over a week ago voicing my concerns, but so far I have not had as much as an acknowledgement. Needless to say, we wont be staying at this hotel again. less