25/08/2015 Lorna G, Retford, United Kingdom
My husband and i wanted a night in stratford to round off a wonderful weeks touring. We arrived during a torrential downpour, half an hour before check in time and spent half an hour sat in the car as... more
My husband and i wanted a night in stratford to round off a wonderful weeks touring. We arrived during a torrential downpour, half an hour before check in time and spent half an hour sat in the car as we were told the room was not ready.
We got to our room 207 and found it to be small, hot and extremely dated. The sash window only opened about four inches and the interior double glazing panel only slid half way across the window. Thank goodness for the fan, which we had to have on full blast during our entire stay to avoid suffocation!
The bed was comfortable and the room was clean enough and we had a fairly good nights sleep.
Next morning we struggled to shower, with water pressure varying from high to non existent, and temperature from cold to scalding hot.
The continental breakfast was fair to middling as was the full english, although eggs were well overcooked and the bacon was like leather! Table service was good, although the lady next to us received her mushrooms down her front!
The staff were all friendly and obliging to say nothing of apologetic for any shortfalls, but this was the worst place we had stayed in all week, and by no means the cheapest! less
BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for placing your review. I will of course look into your concerns. Kind Regards