Great Hotel but way too hot at night to be comfortable.
26/11/2015 john w, Preston, United Kingdom
I stayed at this hotel during the school half term holidays and to on the whole its a lovely hotel, the staff are as good as you would hope for and the environment is clean and maintained. Downsides a... more
I stayed at this hotel during the school half term holidays and to on the whole its a lovely hotel, the staff are as good as you would hope for and the environment is clean and maintained. Downsides are that parking is a bun fight and if you use your car for sightseeing in the area you probably won't find a place when you return to the hotel, parking is then £10 a night on the public car park a few streets away.
My main gripe about the hotel is that I was put in a 'family' room on the ground floor right next to the rear entrance. When we arrived about 3pm the room was stiflingly hot and we had to open a window to let some heat out as there is no air conditioning (the radiator was off at the time so it was not that making the room hot). There is a sign on the window telling you not to leave the window open when you are not in the room for security reasons so when we went out we closed it. On our return at about 9pm the room was uncomfortably hot so I asked at reception if the temperature could be brought down. I was informed they didn't have air conditioning and there was a fan provided. We did try leaving the window open when in the room but people congregate around the rear entrance smoking and chatting (not pleasant for us). Sleeping in the room with four of us was an ordeal in itself with the high temperature and the window was running with condensation pooling on the window sill. We could not open the window during the night as we were on the ground floor next to the rear entrance to a dark car park and one of the children's beds was directly under the window. when I complained again at reception the staff were courteous but it was obvious they could not do anything. The second night was just as bad and on leaving I voiced my disappointment again and once again I was dealt with courteously but nothing could be done. I would have expected some effort to cool the room or failing that with them knowing my problem with the room I would have hoped for some reasonable discount on the stay considering my discomfort. The hotel was apparently full so I could not be moved but shame on you for not offering some form of compensation as I did not get the relaxing stay I should have your hotel.
You need to get some aircon in that room in particular I know others will have the same problem ... If you are one of them post your experience here. less
BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for your review, we will of course look into your comments. Kind Regards