Has the potential to be Excellent....
22/01/2016 rgsmg53, Bristol, United Kingdom
Stayed here for two nights in January 2016 for leisure. I would have liked to have given a 5-star review but the hotel let itself down on two counts. Firstly the good points: location for RSC theatres... more
Stayed here for two nights in January 2016 for leisure. I would have liked to have given a 5-star review but the hotel let itself down on two counts. Firstly the good points: location for RSC theatres and also town centre is excellent, both being no more than 10 minutes' walk away; the room was a good size with two small but comfortable armchairs and well lit for reading (so often a problem with many hotel rooms these days); despite having a ground floor room, it was wonderfully quiet even with the window cracked open even though the hotel is situated on a busy road. We managed to choose the first sub-zero days of the winter yet the room was plenty warm enough. The bathroom was a different matter. Whilst it was clean, it was in dire need of refurbishment and had a very 1970's feel to it. The wash basin had a number of chips in the surface, the bath was rusty in places (on the outside), the bath/shower tap needed re-chroming and was very stiff to operate and various chrome fittings were discoloured. All the pipe work was exposed rather than being boxed-in which added to the shabby look. The other issue was breakfast. This was pretty mediocre although acceptable but what let it down was use of cheap tea which was all but tasteless. If a hotel goes to the trouble of of offering hot and cold breakfast, why skimp on what is probably the most common breakfast drink in the UK? The tea bags in our room made better tea! If the hotel was in better overall condition, I would probably have overlooked the poor quality tea. It just needs more TLC and it would be lovely. less
BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time to post your review, I most certainly take all you comments on board, we have a number of rooms that have been refurbished both the bedrooms and the bathrooms. The tea issue I will be having a few extra cups this week to check on the quality. Kind Regards