Disappointing afternoon tea considering the plethora of competition in the town
16/07/2016 Kpjwboro, Wellingborough, United Kingdom
Having taken advantage of booking several alternative afternoon tea offers through Travelzoo vouchers we were expecting a pleasant culinary experience on a sunny afternoon in Stratford upon Avon. Upon... more
Having taken advantage of booking several alternative afternoon tea offers through Travelzoo vouchers we were expecting a pleasant culinary experience on a sunny afternoon in Stratford upon Avon. Upon entering the hotel from the carpark we were pleased to see that the dining room featured a sun filled conservatory and we were expecting to be shown into there. Instead we were directed towards a railway carriage size room with two regimented rows of tables already half filled with diners packed in like sardines. With no waiters around to greet us we stood and waited until a man who had walked past us on our way in returned from elsewhere in the hotel to show us to our table.
The voucher we had purchased entitled us to a deluxe tea with the addition of sparkling wine but the staff were non-plussed when my wife explained that she was tee total and would like a sparkling soft drink alternative, such as an elderflower fizz or even a juice with lemonade. In the end they managed a straight apple juice!
There was a choice of specialist teas made with leaf tea and served with little tea strainers but the effect was spoiled by the utilitarian crockery rather than china or porcelain and we had to ask for the saucers that made up our place setting to be replaced with proper side plates. The food however arrived on the requisite three tier stand which looked good and the finger sandwiches did include smoked salmon on wholemeal bread but the other three were on white and although fresh had very nondescript fillings of plain cucumber, egg mayonnaise and paper thin cheese & tomato. When we asked if it would be possible to have refills of the salmon and egg sandwiches we again confused the waiter and he had to go and “ask the manager” if it was possible. Needless to say he didn’t come back! Instead we continued with the scones, jam and cream, which were very small but quite nice - although the jam had no visible fruit content and actually ran off the scones - being so thin and watery. I ordered a refill of the teapot but this turned out to be English Breakfast rather than the Special Blend I’d been drinking. Still at least it was made with leaf tea and not the tea bags that the ladies on the next table were given. There were no proper cakes on the stand although there was a shot glass of pannacotta, a button sized macaroon and a cube of something which was possibly cheesecake, at least it had something resembling biscuit crumbs as a base. The piece de resistance however was a chocolate fondue served with mini donuts, miniature marshmallows and tiny strawberry pieces so the end perhaps justified the mean(ness) of the beginnings?
Overall however a disappointment but at least the Travelzoo voucher had been discounted and the sun was still shining whilst we drove home (still hungry). less
BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this review
Thank you for taking the time place your review, It is a real shame that you did not enjoy your afternoon with us, as so many of our guests who come for afternoon tea most certainly do as you will see by the many positive reviews both on Trip Advisor and Travelzoo. If you would like to contact me I am sure we will be able to make a menze. Kind Regards