Nice stay, confirm price before checkout
15/10/2018 Kevin R, Huntsville
One night stay for me and my wife on our way to Florida. It is less than 2 minutes from I-65 and conveniently located near gas, Cracker Barrel, Walmart, etc. Check in clerk was nice, greeted us on ent... more
One night stay for me and my wife on our way to Florida. It is less than 2 minutes from I-65 and conveniently located near gas, Cracker Barrel, Walmart, etc. Check in clerk was nice, greeted us on entry. Room was clean and we felt safe. Hotel was at or near capacity due to people evacuating Hurricane MIchael. Bed slept good, however the pillows were soft and sunk in quickly. Breakfast area in lobby was small. Me and my wife had to sit on the edge of the fireplace until a table opened up.
I struggle with a proper rating due to one issue. My room was booked for Tuesday night but we had to move it to Wednesday night due to the hurricane. I called Best Western customer service in order to move the reservation. The girl I spoke with told me it would only be about $10 more for Wednesday night which was fine with me. When I called back to this Greenville location, I told the gentleman at the front desk that customer service told me it would only be about $10 more. He didn't tell me that amount was right or wrong. He just said "ok". I asked if I needed to pay the $10 or so on the phone while he had me and he said "no, you can pay tomorrow when you come in."
When I checked out, the difference I had to pay was $44, not $10!!! When I asked the lady working the desk what happened to "about $10" and she said it was because the hotel was more full. I agree, but it wasn't that full when I had the reservation moved. I don't agree with hotels charging more for less availability, but I know that's how it works. If I go to a steakhouse, the steaks are the same no matter how many they have left.
My problem is that I was told by customer service that it would be only about $10 more and when I told the desk clerk that I was told it would only be about $10 more, the desk clerk didn't tell me that $10 more was incorrect. I feel like either customer service misquoted me by over $30 or the desk clerk didn't tell me that I was wrong about $10 and chose to let me be surprised by the $30 difference in what I was quoted.
In closing, it was a nice stay other than the price not being accurately disclosed to me. Right now, my plans are to avoid a Best Western from now on unless I get some satisfaction from Best Western less