The most expensive Best Western I have ever visited
23/10/2017 C7722KYjoyces, Arlington, United States
My husband left his wallet on the table near the TV. I did not realize he anticipated me picking it up for him. We did not realize this mistake until we needed to refill with gas. When I called the... more
My husband left his wallet on the table near the TV. I did not realize he anticipated me picking it up for him. We did not realize this mistake until we needed to refill with gas. When I called the front desk the initial response was that no one had turned anything into them for lost and found. But I insisted they go look while I held. They said they looked and nothing was to be found. So we lost cash, credit cards, insurance cards, and driver's licence. It turned out to be the most expensive night I ever spent in a hotel. Don't leave anything valuable in the room. less
Comfort-Inn-Al141, Guest Relations Manager at Best Western Greenville Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations and are terribly sorry that your experience at our hotel was disappointing
We understand that you have many options to choose from while in Greenville and we certainly appreciate your choice to stay with us and your loyalty to Best Western Brand.
As you mention the Hotel is not responsible for any articles that are left behind after guests have departed. However, we do make every effort possible to recover and notify the guest of items left behind and work with guests in getting those items returned if located. Unfortunately, this wasn’t the case for you and we are truly sorry that we were unable to locate them. As an exterior property it’s easily accessible by other guest going and coming and if your door was left ajar upon your check-out/exit then it would allow for someone other than our staff to enter the room and discover your item(s) left behind.
We are truly sorry that you were inconvenience in having to get you’re your information canceled and reinstated. However, we do not feel that our staff had any part in your lost/misplaced items.