Below average Hotel that is close to Ford Musume and Green Field Village
A very old antique hotel with clean rooms and dated heat and air conditioning. This hotel does not offer in room heating an air ondemand.. If you come during winter you only get heat. Our room was at ... more
A very old antique hotel with clean rooms and dated heat and air conditioning. This hotel does not offer in room heating an air ondemand.. If you come during winter you only get heat. Our room was at 75° and was told I could get a fan or open the window. Pool ladders are rusted and one is broken in which the fixed by wrapping caution tape around a chair next to the ladder. The pool was so over chlorinated it was burning face and eyes and lips. I am sure the levels of chlorine was off the charts. The sauna was broken and looked like it may have worked 20 years ago. Front desk and mataince staff did not seem to care. Very poorly run maintenance of the pool and hot tub. I can't believe that the hotel management would allow this pool fall apart. The front desk staff where not very nice or seem to care about any concerns that one would have about water burning people's eyes ,lips and mouths. This must be the norm.
The best and hardest workers are the servers in the restaurant!! less
Mary J, Manager at Best Western Greenfield Inn, responded to this review
Thank you taking the time to give us this review. Unfortunately, we are an older building that has a different kind of system for the air and heat. If you do come again in the winter, please request the 3rd floor which does have their own controllable units. As for the pool area, we do take that very seriously as that is obviously a popular amenity for the hotel and yes we recently had a few issues arise that are in the process of being taken care of. We are waiting on a new ladder so we can replace that and the floor that it connects to and that is why we had to caution it off. We do have an environmental laboratory that comes and tests our chlorine levels often as we do every day, they are where they are supposed to be. The sauna just went down over the weekend and we are in the midst of getting that taken of as well. I apologize about the frond desk response and can assure you that is not the norm. Thank you for complimenting the staff in the restaurant and I hope you will consider giving us another chance to see the items that will all be repaired.