Older hotel, but a comfortable night's stay
20/05/2017 Donna S, Macomb, Michigan
I had requested a room on the top floor so that I could have a quieter room, and the clerk granted my request. She was friendly and professional. Although the hotel looks older, the room itself was ... more
I had requested a room on the top floor so that I could have a quieter room, and the clerk granted my request. She was friendly and professional. Although the hotel looks older, the room itself was comfortable. My room key didn't seem to work to gain access into the building, but there were several doors, so I was able to choose a door that was unlocked. Once I was in my room, I liked that there was a partial room divider to keep outside noise at a minimum (I had to get up at 3:30am). The room was super quiet, and I was very grateful. Everything was very clean and in good working order. The bed and pillows were comfortable, too. The only minor issue was when I left the hotel at 4:30am. The exit was closed off, so I had to go another way to leave the property which was a little confusing. Also, there was a strange odor in the elevator. Nevertheless, I would definitely stay at this hotel again. less
Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello Donna S,
Thank you for taking the time to give us this review. I am so glad we were able to accommodate your request and we appreciate you complimenting the front desk clerk. I apologize about the issue with your key and the doors but happy to hear you had a very comfortable nights sleep and that everything in your room was clean and in good working order. I understand the confusion about the gates being locked, but we do that for the safety and security of our guests. We definitely hope to see you back soon!