Jacuzzi NOT WORKING!!
I stayed 6/13. Picked this hotel for the Jacuzzi and to explore Green Valley for the first time. The pros: Hotel is generally clean, appears cared for inside, landscape too but the 10 palm trees next... more
I stayed 6/13. Picked this hotel for the Jacuzzi and to explore Green Valley for the first time. The pros: Hotel is generally clean, appears cared for inside, landscape too but the 10 palm trees next to the pool/jacuzzi needed a trimming. Breakfast included. THe negative: This hotel is very lax on covid. Server no mask but was wearing gloves at least, so hopefully no contact. The bar & restaurant was packed as they do Karaoke during the day but I did not attend it. Things break down, fine I get it bad luck, the next day the jacuzzi still broken & no sign of it getting fixed soon. Day b4 was a party poolside as early morning around 7:30, I went back to the jacuzzi (at least heater worked so it was hot, no jet stream) the trash bin was packed with beer cans and pizza boxes, the jacuzzi had a cup and can inside and can here and there scattered along with a shirt someone forgot. Pool&Jacuzzi opens at 7am, just proof that they did not tidy/maintain/clean it before opening it. Heck, there could have been a floating body and they probably wouldn't even know it. I believe it is the responsibility of the hotel to notify guests if there is construction work or if their pools & jacuzzi are out of order as this is a big deal. I could have complained to the hotel about the Jacuzzi, but instead decided to leave it a well earned 1 star and let you all know how this hotel operates. I would not recommend at all a hotel where YOU have to check to see if what THEY offer even works. less
M T, General Manager at Best Western Green Valley Inn, responded to this review
We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions. Thank you again and safe travels!