Restaurant Lets This Hotel Down
29/11/2017 BeansMiltonKeynes, Milton Keynes
We arrived about 2pm and went straight to the restaurant for lunch. We waited 45 minutes for our drinks and a further 10 minutes for our food. The staff apologised profusely and said they were very ... more
We arrived about 2pm and went straight to the restaurant for lunch. We waited 45 minutes for our drinks and a further 10 minutes for our food. The staff apologised profusely and said they were very busy - well - we were the only ones in the restaurant for the entire time!!!. That evening because of the heavy rain, we ate again at the restaurant (taxis were hard to come by) and again we waited almost 40 minutes before our order was even taken, and then a further 20 minutes before our food and drinks arrived and that was only because I complained to the restaurant manager. Unfortunately, the reception team were also very blasé in the way they handled their customers. For example, not one of them spoke to us, just asked us for passport, handed us keys, there was no greeting, we were just handed everything with no thank you or welcome. In addition, our tour guide told reception the name of a restaurant to eat at, and the reception team said they would direct us to it. Needless to say, when we came down to reception 10 minutes later, they could not remember the name of the restaurant. So, I would highly recommend Fusion - a Chinese thai restaurant, 3 minutes walk from the hotel. It is stunning! Amazing food, great service as I do not recommend eating at the hotel. The manager of the restaurant barely spoke English and when I complained at dinner, he barely apologized and said next to nothing - his assistant instead translated. The rooms themselves are good enough but unfortunately, our bad experience at the restaurant really lets this hotel down. I would not recommend staying here if you are planning breakfast and dinner here - it is not worth the stress the restaurant adds to what is supposed to be, a holiday and relaxing time in Myanmar/Yangon. I am sure you will find better hotels, better quality, without this stress less
The Management T, The Management Team at Best Western Green Hill Hotel, responded to this review
Thank you very much for your recent stay with us and taking the time to post your feedback on the trip advisor.
We are truly sorry for our service level was below expectations during your stay. We have taken your comments seriously and corrective actions have been taken to maintain our qualities and standards. Please accept my sincere apology for the inconvenience.
Braeside5, though you stay this time was unpleasant one please give us another opportunity to serve you best and deliver a much more comfortable and good memorable experience in future.
The Management Team