HAZARDOUS WARNING: My mom was in town and booked a room at the Best Western on Armed Forces Drive in Green Bay, WI. My kids stayed with my mom for the afternoon and evening. She took them down to the pool to swim and they enjoyed several hours of swimming with Grandma.
When you call the hotel, while on hold, it states, “come and enjoy the newly renovated salt water pool.” I am not sure what type of chemicals are used in a newly renovated salt water pool. However, something was VERY wrong with the pool water.
My daughter’s hair is now straw-like and bleached. She had it in a low pony tail and the part that was consistently hanging in the water went from dark brown/almost black, to light brown/dirty blonde. Her swim suit went from black/and navy blue to shades of brown. The suit is ruined and we have tried numerous things to work on her hair, at the instruction of a professional hair stylist but it is so fried that we have an appointment with our hair stylist, next week (the soonest we could get in), to determine what steps will need to be taken to fix this complete disaster. She may have to get her hair cut. So much for the years of growing it out. She will go from having waist-length hair to having shoulder-length hair and will have to start all over, growing it out.
My mom called and spoke with the BW Manager (I believe, Chirag D) who advised her that there were no other complaints and the kids were not allowed to be swimming there, since they were not registered guests. They also told my mom that she is no longer welcome to stay at their hotel. Hearing this, shocked and really, really upset me. My mom is one of the nicest people you will ever meet. She stays at that same hotel at least once a month, if not more, when she comes to visit and she always takes the kids – they are her grandchildren. Going forward, she will find a new hotel to stay at. Interestingly enough, the Manager did call back and apologize for what had been said. They are crediting my mom for her room but that is all they are willing to do.
My concern is not the money but the safety of the pool for any other patrons of the Best Western hotel – my mom informed me that there was a baby in the pool while they were there. If the water did this to hair and swimsuits, after one swim, I question the hazard to the prolonged exposure to peoples’ eyes and skin, and wonder what would happen if someone accidentally ingested it.
If you plan to stay at this Best Western or any other BW with a “newly renovated salt water pool,” please take my advice and stay away from the pool.
Completely dissatisfied and extremely concerned. less
bw50025, Front Office Manager at Best Western Green Bay Inn Conference Center, responded to this review
Sorry about the issues you had. Our maintenance immediately tested the levels and they were found to me exactly where they should be. The Brown County Health Department also came to the hotel to check and found the same readings as completely within normal limits. The report is available if needed. The guest was refunded for her stay.