Unlawful business practices at large
I was given a quote confirmation of $525 5 months before our stay for 2 nights. Then the week of the trip 3 nighs before I travel they charged me $740 saying the other quote wasn't correct and I would... more
I was given a quote confirmation of $525 5 months before our stay for 2 nights. Then the week of the trip 3 nighs before I travel they charged me $740 saying the other quote wasn't correct and I would have to speak to management. I called 3 times in 72 hours always being told by a employee named Brittany there was no manager and I would have to call in the morning. I did so and each morning still no manager. Then when I arrive they say there was a computer glitch so they aren't honoring the original quote and basically telling at me so I can't stay there unless I pay 740. The whole situation was sad and made me write a review which I've never had to before. Never stay herenl until they hire competent managers. less
bw50025, Front Office Manager at Best Western Green Bay Inn Conference Center, responded to this review
I am sorry that you had issues during your stay last weekend. I will try to answer your questions. The rate you were charged was correct for $325.99 per night. The original contract was set for three night with the rate for Friday only was $129.99 and the other two were for the $325.99 which is still less than the original rack rate of $429.99. The reason you received the lower rate of $325.99 was because of group block rates. The arrival date was changed from Friday to Saturday which means the rate remains at $325.99. We have a signed registration card and contract confirming the rate. As the manager on duty, it was explained by her with all details on Sunday morning.