Best Western Greater London Hotel

The Greater London hotel is supported and run by a very competent, friendly staff team. The rooms are mostly well proportioned. There are two things that let the place down....maintenance and heating control. Dripping showers and ridiculously hot rooms in the summer don't help. Spend some money to get water temperature balanced and some aircon fitted. less

We went here as part of a groupon deal and wasn't sure what to expect the photos looked lovely but you never know. This hotel is on a busy road with other local shops but as you walk in to a lovely reception area with a beautiful chandelier it's like something else! We were given an upgrade to room 101 which looks like a family room with 2 double beds a lovely spacious shower. generally very clean and nice decor and the bed was so comfortable had a great nights sleep! There is a kettle and tea coffee making facilities as well. We got afternoon tea with our deal we were asked what time we wanted it and when we arrived for it we were asked to choose what sandwiches we wanted and then it was brought out with the teas and toasted tea cake and scone with cream AMAZING!! the breakfast the next morning was also lovely and even though there wasn't bacon it was still lovely! The only thing I would moan about is the water in the shower wasn't very hot less

Small hotel from the outside but when you go inside, it opens up to our surprise. Clean and staff were pleasant. All amendities right on you're door step, it is good value for you're money. What you see is what you get less

There are 3 Best Westerns in the Ilford area, all within a minutes walk of each other. We had booked a family room in the Argyle Road property as it seemed to be on a quiet residential street. We had a call from the hotel on the afternoon of our arrival asking for our ETA which we thought was very efficient and courteous. However, upon arrival, there wasn't a parking space available and the room had been taken out of service due to flooding, all of which they failed to mention when they called asking for an ETA. We were therefore moved to the Best Western, 2 minutes away on Cranbrook Road which was in the middle of all the shops. We had to park in what I assume was a family members Turkish Restaurant car park although the night manager did move our car for us that night. We were given room 301 which had 2 double beds but was way up in the attic space. As a consequence, the room was unbearably hot and despite having 2 fans (one of which was our own) not much sleep was had that first night. We did ask to move rooms the following morning and after packing up our suit case and sight seeing for the day, the staff had moved our things to room 104. It was a smaller room but much cooler. Our own fan did manage to disappear during the room transition, probably because it was much better than the one the hotel provided. A very efficient manager did manage to locate it though on the morning of departure having found it's way into another guests room. In summary, A potential "Fawlty Towers experience" was rescued by very efficient and courteous staff. Good breakfasts and location relative to all the sights of London. And at an amazing price. less

Stayed here for a few days per week for several months. The Pros: - staff are really lovely - good value - near the station - there's a big park just up the road. However, the Hotel is a conversion job and the building can't take the volume of traffic, stairs a floors groan when people walk along, doors clap. Really annoying when you're trying to sleep. External noise can also be a problem, depending on which room you get. Actually doesn't matter which room, traffic noise at front, other noise at side. No air conditioning, so you have to have window opened. The worst thing is the other guests. Especially at this time of year when they are tourists. They tramp along the corridors noisily (and see above), engage in loud conversations, play loud music, reenact the Long March in their rooms, at any time up to and including 03:00 am. The worst part is setting off the fire alarms at all hours, presumably because they don't understand that the hotel is nonsmoking. The breakfast is good apart from the idiosyncratic refusal to serve bacon. Also no one could tell me what the sausages were made of, despite my asking. Would probably use again, but not at tourist rates. less