Best Western Greater London Hotel

Absolutely surprised at the level of class in this hotel considering it’s in Ilford 😯... would definitely recommend this hotel.. staff we’re brilliant especially a beautiful receptionist called Svetlana, she was very sweet and well mannered 👌🏻 less

I have fell for this in a Best Western before.. "we have upgraded you to an Executive Room".. oooh I think after a 4 hour drive, that's nice!!! No it's not actually. Room is outside with 2 other executive rooms. Executive rooms 1&2 have a sign for them, room 3.. my room.. has no sign at all! Anyway.. I open the door and the smell of damp is over powering. But I think to myself, if this is an upgrade then I best not ask for my original Room! So I dump my stuff and walk to the supermarket and purchase air freshener. Of which I used the whole bottle over the stay. So what else can I astound you with. Wobbly plug sockets, rusty shower rails, a leak under the carpet near the bathroom which I found in the night..hence the smell I realise! Generally scruffy and most certainly not an Executive Room. Although I am scared to think of what I could have ended up in. Shower kind of pours out at an angle that is only any good if you are actually a triangle. It does not move. Oh and parking.. Haha. I am down the road, next to the hotel bins under trees and in front of a private garage. Yea I expect to be clamped but hotel says it's fine. Hope it's actually still there tomorrow! I travel all over the country.. I most certainly will not be staying here again. less

We were bought afternoon tea here as a Christmas present and wasn’t sure what to expect. But what we did get was really lovely. The lady who served us was very helpful, we were told to chose what sandwiches we wanted from the menu and choice of breads which wasn’t just brown or white but seeded as well which we liked. And so freshley made lovely. These were bought up on a stand with little cakes and tarts on top layer and fruit in the middle layer, this I didn’t expect which was a lovely change and healthy too. Then toasted tea cakes with butter and jam, another unexpected treat to afternoon tea, I’ve never had that anywhere before. And last was a scone each with squirty cream and strawberry sauce (maybe clotted cream and jam would have been better, but for the price it cost we can understand) We thoroughly enjoyed it though. And will return. less

I can't fault this hotel at all. The staff are friendly and welcoming, the hotel is clean and inviting. Breakfast catered for everyone from cereal, croissants to full fry up and plenty of it. Off street parking and good wifi too. less

Great staff, svetlana , the receptinist was really sweat to us. Get us a bigger Room when our travel agency didn't do. Really cool space to stay. A LittleBigPlanet dar from center of london but they have a trainee station 2 min away. Thanks for everything ! less