Best Western Greater London Hotel

After spending three weeks at this hotel you couldn't ask for a better welcoming . I do not live locally and spent my three weeks at this hotel to attend a course. The staff are very attentive, friendly and nothing was ever too much trouble Although I didn't have breakfast there it looked amazing and fresh every morning and the cooked breakfast one of my colleagues had looked amazing and totally recommend it. Room was always cleaned on daily basis, fresh towels & tea n coffee. Room had a hairdryer which was added bonus .Although Ilford isnt the best area hotel was excellent and manned 24/7 very safe and secure. Conference room was excellent size and great tea & coffee supplied or a latte / cappincino at very good price. Would definitely stay their again if I need to return to London. Thank you guys and girls, fabulous . less

Was staying one night in London. Have not used this hotel before but could use the Elizabeth Line to easily get to and from Liverpool Street (Ilfod station a few minutes walk away). Nothing wrong with the room but fairly basic, in line with pricing. I'm a Diamond member of Best Western and was disappointed with the great fuss make on checking in for proof of identity requirements. Not the way to treat frequent BW guests. less

We arrived and had to run in to grab a parking permit, the ‘car park’ was on a different road and didn’t seem overly safe. Went back in once parked and were told we needed a £50 security deposit per room, to then be told we weren’t staying in that hotel as there was a maintenance issue in both of the rooms we had booked so they put us in a random hotel around the corner. When we got into the room there was a door for a window and the door didn’t lock and there was no key so it was not secure, when we asked if we could have a key to lock it we were told there wasn’t a key and it’s never been an issue but not to worry because there was cctv. There was a dried contact lens on the bathroom floor and the shower was broken in one of the rooms. Overall a very bad experience! less

Great service. Staff were very friendly and helpful. Special thank you to Petra and Anna for assisting us throughout. Great location . Close to train station. Could do with air con though. Rooms were very hot despite fans being used. less

terrific staff,room small but clean and comfortable, terrific staff, shower was spacious and clean, terrific staff, no ac_ desk fan, terrific staff, plenty of breakfast options as you fall out onto the street as Yr right in the middle of it, terrific staff less