Best Western Greater London Hotel

Despite being a Best Western Diamond Select card Member, payment was demanded on check in. The bed springs stuck out making sleep impossible. The breakfast food and coffee were awful. The manager was not available in the morning or evening. My reward points were not posted to my account. less

Although the room and the bathroom were clean and the staff was courteous, our stay was not pleasant. The rooms are not air-conditioned and it felt like it was a sauna! Kept the windows open to try to cool it down but the noise from the busy street was too loud!!! We had the most unpleasant stay and we felt it was not worth the money we spent on this place. I will never go back and will never recommend this hotel to anyone. less

The worst ever hotel I saw in my life I stay there 3 bed nights from 07/11 to 07/14/19 and a worst customer service.Also the rooms are very bed and the restrooms are not even clean.Bed sheets and towels are smell very bed also the breakfast options are not good too.The rooms are very small and hectic room.No AC in hotel rooms.Price is not worth.Employees are so rude and not helpful.Even they dont have extra Fan and Bed sheets. Ill suggest not to book this hotel for any cost it will ruin your whole trip less

Stayed here for 2 nights as a good location to travel into Central London - bus stop right outside and rail station less than a 5 minute walk away. No car parking, but parked at sister hotel just round the corner so no real inconvenience. Our room was on the first floor, very clean and comfortable and the bathroom was also very clean with a good sized shower. Breakfast was adequate, but not fantastic - disappointed to have hard poached eggs made in a poacher rather than freehand in a saucepan. less

We were very disappointed by the Best Western Greater London in Ilford. In the past we have relied on Best Western hotels in Europe because they offer a choice of locally owned facilities that meet BW standards. There are several such BW-recommended hotels in the London area – we chose this particular hotel because of its location (near a rail stop on a line we needed) and, of course, its price. As it turned out, the staff were friendly and courteous, and the breakfast room and the food met our expectations. However, it never occurred to us that any BW-recommended hotel would not have air conditioning. As it happened, temperatures in London were in the mid/high 90s (36-38 Celsius), our room we unbearably hot, and there was no cross ventilation even with the door open. Like most buildings in northern Europe, once they heat up they stay hot. less