Decent hotel with one major flaw...
08/07/2018 Marshall W, Santa Rosa, California
We got to the Best Western Inn in Grants Pass with high hopes based on the reviews. Indeed, the staff were nice, the room was clean and the breakfast was pretty good. For me though, the main thing I... more
We got to the Best Western Inn in Grants Pass with high hopes based on the reviews. Indeed, the staff were nice, the room was clean and the breakfast was pretty good. For me though, the main thing I want in a hotel is a comfortable bed and a good nights sleep. Not the case at the Best Western. I have been very pleased with our hotel choices while on our 16 day road trip through Oregon and Washington. The beds have been very comfortable and we have slept well. I had begun to believe that the old days of the Concrete Beds in less expensive hotels were over. Not so here. The bed was a brick. Neither my wife nor I got a goods night rest on it. I just don't get why certain hotels use these beds. Maybe they last longer or something, I don't know. This is not an issue of soft or firm preference. I have slept on many beds with a variety of firmness and can sleep OK. This bed was awful. No way to sleep on your side without your arm falling asleep. The next night we were at the Oxford Suites in Redding CA for $25 less a night than the Best Western and they had a very comfortable bed. Sorry guys, I don't care about your breakfast as much as a good nights sleep. You get a POOR rating from me. less
Jamie L, General Manager at Best Western Grants Pass Inn, responded to this review
I am so sorry to hear that you did not sleep well. I completely understand that sleep at hotel is one of the most important attributes for a comfortable stay. Thank you so much for taking the time to leave up a review. We are looking into which room you were so we can purchase a new mattress for that room. Please next time you are in the area let us know in advance and we will make sure you are reserved a room with one of our brand new mattresses.