There was hair in the shower as well as mildew. The receptionist was not very friendly when we checked in, but when we checked out the gentleman on duty was much more customer service oriented. When we checked in on July 3rd, the woman at the counter did not bother to tell us the elevator was broken, nor did she tell anyone else. There were lots of people standing there pushing the button and waiting. The hotel is constructed very poorly, thin walls etc. We often stay at Best Westerns all over the world, but this one should have it's BW status revoked. Breakfast was good. The only plus I can think of. I'm really not a negative person, but I teach customer service classes and believe when you're in the business of hospitality, you need to hire the right people and step it up. Dirty rooms, broken elevators and rude receptionists do not cut it.