Best Western Grande River Inn & Suites

This use to be a great place to stay, clean & friendly. It's still a good location if you need to stay in this area but the room wasn't very clean and the gentleman that checked us in was less than friendly and unapologetic about making me wait 5 minutes to check in when there wasn't anyone else in the lobby - came from outside and disappeared in the back and didn't say anything about the wait. Kids knocking on the door in the middle of the night. Beds aren't very comfortable. Just not a great place anymore. less

One receptionist, on a sold out weekend, checking guests in as well as answering phones and making reservations. Took 40 minutes to even get to the front. Once I did she had to pause two times to answer the phone and make reservations. I left 2 older children in the car thinking it’d take 5-10 minutes, as usual at check in. It did not. Room was nice. Stain on the bed spread, otherwise clean. Pool area was really nice. Breakfast was awesome with many hot options including green chili. Breakfast staff was super awesome and friendly. Overall a nice stay. They need more staff for front desk help. less

Sadly we can’t say we enjoyed this BW at all. Arrived (with a reservation) at 10pm after a long drive, ready to relax and sleep. The ac machine’s belt inside squealed so loud we couldn’t sleep and by 3am we’d have been better just cutting our losses and leaving, but we were too tired to drive. Add to that the dude above us yelling holy hell at his wife or kids or someone, we could hear every word. Then 5am and the suitcases clattering around outside the room began. Unfortunately because the doors all face outward to the parking lot, guests clearly don’t consider others. Cars being turned on on warm up and left with radios playing and no one in the car. We went out and asked for it to be turned out and got berated. The room was clean. We have stayed in LOTS of BW’s. The night staff can’t leave the desk for security, we get it, but this was just the worst night. Room was so hot without the ac on but couldn’t have it on because of the squeal. Plugs on lights didn’t work, not a major but annoying to discover the next morning with dead phones. Left at 10am,exhausted, was told a manager would call as no manager on site for the weekend. Haven’t heard a word. We love leaving great reviews and supporting this chain but noise is a major problem, the staff agreed it’s an ongoing issue they face. less

This hotel is the CLEANEST I have ever stayed at in ALL of my years of travel overseas and local. I have a mental checklist of areas I inspect before even unpacking our luggage and seriously I could not identify one area of concern in our room. This Best Western was so undeniably impressive I felt so comfortable and happy to be there. We went to the pool 2 nights in a row and the pool was extremely well maintained as well as the hot tub. Tile clean, water clear, towels readily available. Even the trash can rims outside were clean. These employees take pride in this hotel and I am honored to have been their guest!! I had a favorite hotel in New Zealand but this is now my #1 place. Clifton’s hidden jewel!!! less

Great hotel very comfortable Hot breakfast served definitely a plus. Rooms are clean and nicely decorated. Staff is very friendly and helpful I hope to stay here again soon highly recommend staying here less