Couldn’t sleep for insanely loud ac machine and paper thin walls
Sadly we can’t say we enjoyed this BW at all. Arrived (with a reservation) at 10pm after a long drive, ready to relax and sleep. The ac machine’s belt inside squealed so loud we couldn’t sleep and by... more
Sadly we can’t say we enjoyed this BW at all. Arrived (with a reservation) at 10pm after a long drive, ready to relax and sleep. The ac machine’s belt inside squealed so loud we couldn’t sleep and by 3am we’d have been better just cutting our losses and leaving, but we were too tired to drive. Add to that the dude above us yelling holy hell at his wife or kids or someone, we could hear every word. Then 5am and the suitcases clattering around outside the room began.
Unfortunately because the doors all face outward to the parking lot, guests clearly don’t consider others. Cars being turned on on warm up and left with radios playing and no one in the car. We went out and asked for it to be turned out and got berated.
The room was clean. We have stayed in LOTS of BW’s. The night staff can’t leave the desk for security, we get it, but this was just the worst night. Room was so hot without the ac on but couldn’t have it on because of the squeal.
Plugs on lights didn’t work, not a major but annoying to discover the next morning with dead phones.
Left at 10am,exhausted, was told a manager would call as no manager on site for the weekend. Haven’t heard a word. We love leaving great reviews and supporting this chain but noise is a major problem, the staff agreed it’s an ongoing issue they face. less
Karen Nielson, Owner at Best Western Grande River Inn & Suites, responded to this review
We appreciate your comments. I don't know what happened, but I will find out. This is far from the usual kind of comments we get. I apologize for your stay. We will make sure this does not happen again. Again, thank you for staying with us.