Best Western Grande River Inn & Suites

I stayed here because it was the closest hotel to where I needed to be. I was pleasantly surprised by the updates, including USB charging ports in the room, all the various toiletries, coffee, tea and cucumber water available all day in the lobby. As a vegan, I was able to find food for breakfast in the buffet (oatmeal and fresh fruit). Outdoor courtyard was a pleasant option to avoid the TV blasting in the breakfast room. The only negative was a loud humming noise that woke me around midnight and lasted most of the night. At first, I thought someone was revving their motorcycle in the next room, then I thought it might be a train going by, but it lasted too long. I was fortunate to be able to use my earplugs and shut the bathroom door to eventually fall back asleep. less

My wife and I decided to stay here on our way to Las Vegas and this hotel was excellent. All of the staff members were friendly and helpful. We paid a fair price here. Our room was big and spacious and clean. The bed was comfortable and the sheets were fresh and clean. The hotel is easily accessible from I-70 at Exit 37 via I-70 Business and US Route 6. And there are plenty of stores and restaurants nearby for added convenience. We will definitely stay here again less

I highly recommend the Best Western Grande River Inn & Suites for your stay in Grand Junction! I travel to this area of Colorado quite frequently and consistently enjoy my stay at this property. The rooms are quiet and comfortable, the staff truly focused on guest comfort, the amenities in good repair and available, and the breakfast that's provided really great. I'll definitely return again and again! less

I had planned a trip to ride in Fruita and Palisade, but suffered a broken right leg two weeks before the trip. I called to see if I could receive a refund or credit and spoke to a man named Zachary. He said unless I could find someone else to use the room, I would just lose my money due to the cancellation policy. He mentioned I received a discounted rate through Hotels.com and there's nothing he could do and was unwilling to even allow me to speak with someone else due to the policy. I found someone to use the room and when she arrived, Zachary was VERY condescending and told her he would have to turn her away if she couldn't produce my photo ID and credit card used to purchase the room. In a full cast on my leg, I hobbled all over my house to try to find my wallet. The "potential" guest ended up finding my wallet in the car she drove and was finally allowed room access. Zachary was once again VERY condescending and she did receive her room key, but left in tears. The guest service employee at the front desk of a chain hotel made a paying guest cry. I work for a 10,000 employee company and have recommended we pull any arrangements with Best Western due to this one experience. You need to hire better help. less

Nice staff, clean/large rooms, comfy bed and linens, indoor pool and jacuzzi, the gym is small and the belt on the treadmill slips (be careful if you use it), breakfast (eggs, sausage, pastries, muffins, cereal, juices, coffee), dining area is clean, vending machines on property, room w/frig & microwave, quiet but if you have a heavy walker upstairs-it’s loud, elevator available, nearby stores, gas & places to eat. less