Cleaning staff rude
03/01/2017 amyhT8866QV, Chicago, Illinois
At first I felt like I had picked an ideal hotel to stay at until dealing the cleaning staff. The breakfast ran out of items way before 10:00 am and they were not refilled. Then when I tried to cancel... more
At first I felt like I had picked an ideal hotel to stay at until dealing the cleaning staff. The breakfast ran out of items way before 10:00 am and they were not refilled. Then when I tried to cancel the additional night I had booked the night after having dealt with the rude cleaning staff, I have been given the run around and yet have been refunded my money. less
Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
I do thank you for providing us with your distinct perception on the service that you received during your most recent stay. It does allow us to take stock our strengths and identify any perceived weakness.
If there is one thing I do know, our housekeeping staff is not rude with our guests and the service they provide to our guests is friendly and a bulk of our guests have told us. Our goal here at the Grand Victorian Inn is to provide every guest with superior service. From a friendly and warm greeting that our Housekeeping staff offers to each guest they meet while walking thru the hallway. To the polite and pleasant manner that our staff answers each guests question or request, even while some of those guests choose to ignore the 100% smoke free policy that our hotel enjoys. To the sincere, “thank you and safe travels” our staff offers each guest as the leave to go on their way.
Our complimentary breakfast that includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has toppings you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk, was extremely busy the day on New Year’s Day due our full house the previous night. I’m sorry that you felt the Breakfast Attendants did not refill all that we have too offer for breakfast fast enough. The rest of our guests that day were raving about how quickly the food was being restocked.
I do appreciate your frustration you expressed about your refund for your second night stay. Unfortunately, you are frustrated with the wrong people. As you told when you checked out if you want to seek a refund for your second night stay, you need to speak with the third party online booking website that you used to make your reservation. As the reservation, you made was a prepaid non-refundable reservation made thru that website and they are the ones that you need to seek the refund from, since they are the company that you paid for the hotel accommodations.
Stephen Berwald, GM