Best Western Grand Victorian Inn

255 SPRING ST, Sayre, Pennsylvania, 18840-1909, United States
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Best Western Grand Victorian Inn

Experience the charm of northeastern Pennsylvania as well as the Finger Lakes Region of New York from this comfortable Sayre, PA hotel. Conveniently located within easy access to I-17 and just minutes from the New York state border, the Best Wester show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Grand Victorian Inn

Traveller Overview:
4.5 Rating: 540 reviews
Excellent 56%
Very Good 25%
Average 11%
Poor 2%
Terrible 3%
Rating

riqui1, wrote review 30/12/2019

Great stay

We take a family trip to a hotel with an indoor pool every year this was our first visit to this hotel. Everything meet or exceeded our expectations, for the most part. We will definitely return in t... more

Owner Response
Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear riqui1, Thank you for taking the time to write a review about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. It sounds like you and your family had a great stay. Our staff takes great pride in providing superior service to every guest every time. Our Fitness Center is not your typical hotel exercise room. The Fitness Center has an indoor heated pool, hot tub, his and hers saunas, two racquetball courts (one court double as a basketball court), a large weight room, treadmills, ellipticals and more. Many of our guests enjoy our areas best complimentary breakfast buffet which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. Our location right off I-86/Rt. 17(NY Southern Tier Expressway) at exit 61 makes it very convenient for guests to get off and on the highway. We hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM
Rating

ChimoToronto, wrote review 30/12/2019

Thoroughly depressing

We stopped overnight to break a 10 hour drive home from Christmas spent with grandchildren. into two 5 hour segments. The online description and ratings were belied by the truth. There was nothing G... more

Owner Response
Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear ChimoToronto, It is unfortunate that you felt our hotel did not live up to the reviews and descriptions that other guests have posted about our hotel. Our guests have told us that they found our hotel to be clean, comfortable, spacious and in immaculate condition. Our goal here at the BEST WESTERN Grand Victorian Inn is to provide every guest with superior service, from a friendly and warm greeting that our staff offers to each guest as they walk through our front door, to the polite and pleasant manner with which our staff answers phone calls and checks guests in and out. We offer each guest a sincere “thank you and safe travels” as they leave to go on their way. Our friendly housekeeping staff does a great job at keeping our guest rooms and the hotel, clean and fresh. I do thank you for providing us with your distinct perception of the hotel during your recent stay. It does allow us to take stock in our strengths and identify any perceived weakness. Sincerely, Stephen Berwald, GM
Rating

michaelaB9760JU, wrote review 01/12/2019

Wow, just wow.

Stayed at the hotel, the yogurt expired by 5 days, they didn’t care. They said it’s good, you have to go off from smell and taste, why the hell would a guest need to be bothered by that? Disgusting. F... more

Owner Response
Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear michaelaB9760JU, Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. The service you experienced is not typical of the service we provide here. Our guest’s satisfaction is important to us. We will be looking into the situation that you mention in your review and take the appropriate steps to remedy it and re-train the staff member that you spoke to about the yogurt. I hope that you will consider staying with us again. Sincerely, Stephen Berwald, GM
Rating

holmesc7776, wrote review 16/11/2019

Business Trip

The hotel is 5 minutes from State Line Auto Auction. Which is where we go. After a 2+ hour drive it’s great to arrive in time to relax over dinner. Then only have a 5 minute drive in the morning.Highl... more

Owner Response
Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear holmesc7776, Thank you taking the time to tell us about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. I'm happy to hear that you enjoyed your stay. Many of our guests, like yourself, like to take advantage of our onsite restaurant/bar for dinner or for enjoying a couple of drinks. Our location right of exit 61 on I-86 on the New York State, Pennsylvania border, makes us conveniently located to Stateline Auto. Our location also is just 40 minutes south of Ithaca, NY. The heart of the NYS Finger Lakes Wine Region, and the home of Cornell University and Ithaca College. Likewise, we are just 40 minutes from Binghamton, NY and the home of SUNY Binghamton and the Greater Binghamton Airport. The Corning Museum of Glass is just 40 minutes away in Corning, NY and the Elmira/Corning Regional Airport and Elmira are just a short 25 minutes away. Plus, we are just one exit away from Tioga Downs Casino. I hope you continue to stay with us every time you are in town. Sincerely, Stephen Berwald, GM
Rating

Mrlongcoy, wrote review 14/11/2019

Value's

Most emplyees there. Act like they don't care if you are there or not, or True meaning of satisfied customer..and some emplyees could use some good bedside manners and there are a couple of employee... more

Owner Response
Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Mrlongcoy, I do thank you for providing us with your distinct perception on the service that you received during your stay. It does allow us to take stock our strengths and identify any perceived weakness. If there is one thing I do know, our staff is not disinterested with their work or our guests and the service they provide to our guests is friendly and a bulk of our guests have told us. Our goal here at the Grand Victorian Inn is to provide every guest with superior service. From a friendly and warm greeting that our staff offers to each guest as the walk thru our front door. To the polite and pleasant manner that our staff answers phone calls and checks guest in and out, even while some of those guests choose to verbally abuse the Guest Service Agent that is helping them. To the sincere, “thank you and safe travels” our staff offers each guest as the leave to go on their way I hope that you will continue staying with us, as you have been for the past 10 days on 4 separate reservations. So that we can have a chance to provide you with a superior experience. But if you choose to stay elsewhere, we wish you the best. Sincerely, Stephen Berwald, GM