If you’re not white Sayre PA is NOT for you.
Please be careful of this town. No one believes in masking laws. People stare at you like they’ve never ever seen poc. The hotel room smelled like vomit. The towels had stains on them. there was weddi... more
Please be careful of this town. No one believes in masking laws. People stare at you like they’ve never ever seen poc. The hotel room smelled like vomit. The towels had stains on them. there was wedding in the lobby and no one wore masks. Sutan is the greatest thing about that place give him the whole hotel at this point. The hotel is not updated and pretty terrible job at repairs. You can see the chlorine powder in the pool and they don’t clean that pool very often, skin itched after getting out. I treated all of the hotel like a shower curtain, not wanting any of it to touch my body. less
Stephen Berwald, General Manager at Best Western Grand Victorian Inn, responded to this review
Thank you for taking a moment to rate your recent stay with us at the Best Western - Sayre. We are disappointed to hear that you did not care for all the renovations that we have completed over the past couple of years. Over the past couple of years, we have replaced the carpeting in the hallways, guestrooms, and the public areas. The furniture in all the guestrooms a is new. Furthermore, we switched all our guestrooms with two double beds to rooms that now have two queen beds and replaced all the king room mattresses as well. Plus, we have given the Fitness Center a facelift and expanded the Center. Currently, we are in the process of renovating our elevators. That is why during your stay one elevator car was not running. We hope to have both elevator cars completely renovated soon. This is just another example of how we continue to improve our property to meet the demands and expectations of our guests. Hopefully, the next time you stay with us you will be able to enjoy the renovated elevators. Our staff takes great pride in providing superior service to every guest every time. However, we are disappointed to hear that felt the housekeeping staff was not up to your standards. With Covid-19 epidemic currently going on, we are focused more than ever on the health & safety of our guests & our associates. It is with that in mind, that Best Western launched the “We Care Clean” program. The enhanced safety practices start at the front desk with minimizing your contact with personnel, by streamlining check-in & check-out processes. We practice social distancing by ensuring a safe distance for interactions, and we disinfect anything you will touch. Every key card is disinfected & sanitized with appropriate cleaning agents. Each room is sanitized, disinfected & inspected. All guest room’s high touch points are cleaned with chemicals aimed at killing the COVID-19 virus. Where you touch, it will be cleaned with a focus on your safety. The room you stay in will likely have not been used for a period of 24-72 hours from the prior guest, a form of social distancing related to the life expectancy of the COVID-19 virus. When this Covid-19 epidemic is finally over, we hope you will come back and stay again. So that we can have another chance to provide you with the exceptional service that you have come accustom to receiving.
Stephen Berwald, GM