Do Not Stay Here!
Run down premises, deferred maintenance, squirrel cage internet speed, dark , gloomy rooms, elevator inoperable, no towels in room, three ground floor rooms with signage “Closed- Qu... more
Do Not Stay Here!
Run down premises, deferred maintenance, squirrel cage internet speed, dark , gloomy rooms, elevator inoperable, no towels in room, three ground floor rooms with signage “Closed- Quarantined” ....
dog and pony show staff, sub level competency and customer service, undisclosed room security charge,.
This place makes you feel, if you don’t do the thinking for them, things just won’t happen.
We Booked paying several days before thru Expedia. Arrived on a Tuesday just after the 4pm checkin time, was sent to a room which hadn’t been cleaned. Went back to desk to advise and get another room. Got another room one which was dirty also.
Back down to the front desk to sort it out.
Q; which rooms are clean?, A; #108 is for sure.
Q; can someone check? A; Ok, we’ll check.
#108 was dirty too.
Q; Are any rooms clean?, A; Yes, one room, but not available, it’s reserved.
Ok, I have a reservation, I’ll take that one. so can you get the manager to approve?
A; the manager’s not here.
Q; Does the manager have a phone to call them?, A; Yes, I guess so.
Q; Ok, then can you call them to authorize that room? A; I’ll try.
Q; Ok, let’s try. A; Manager said to give you the room.
Got back home on Thursday, and Saturday morning we see the room charge plus another $150 charge.
Called and asked for the manager, who of course was not (or never) there.
Asked why the $150 charge, and was told it was a security deposit, which BTW was never communicated at check-in.
Q; We left Thursday am, so why is it still showing. A; It should drop off in 3-5 business days.
Told them to send me a screenshot from their system showing the refunded deposit.
Trying, Frustrating, Exhausting, Con Job experience from beginning to end. less