Best Western Grand Manor Inn

We had a very comfortable stay. Slept harder in these beds than we do at home! The pillows were amazing. Staff was very fast with bringing us up the extra bath towels that we needed. We had a big group and they did their best at putting us all close together. If we ever go back to Springfield, Oregon we will definitely be staying here again. less

We stay at Best Western Hotels almost every time we travel because for us it's worth what we pay but this time we made a big mistake with this Hotel. Worse Customer service!! The room we were in didn't have the basics: shampoo, body lotion, etc. The TV didn't work well, only some channels, the phone didn't work at all!! Nobody came to fix any of these items, and we went every time all the way to the front desk to ask for somebody because of the dead phone line....the dispenser machine didn't get 5 dollar bills, only quarters or one dollar bills. less

WILL STAY THERE AGAIN IF THE OPPORTUNITY ARISES pool is very nice and access to highway is easy shopping is walking distance. Many different types of restraunts are within walking distance even though the highwayis close there is no traffic noise inside the motel less

we were extremely satisfied with our stay at the Grand Manor, Springfield, Oregon and will definitely stay there should we travel that way again. we are traveling with our pet dog and really appreciated the service we received and kindness shown to us and our pet. less

My family arrived around 7pm, which was three hours after check-in time started at 4pm. Upon our arrival, the room was absolutely not ready. We were given a key and sent upstairs, only to find the door cracked with messed up beds and a not-yet cleaned room. And this was THREE HOURS after we should have been able to check in! We immediately stuffed all of our luggage back in the car and were told that they were running behind and needed time to clean the room. We left, went to the store to stock up on goodies for our flight out of town the next morning, and expected to return to our cleaned room. When we arrived this time around, we found that our key no longer worked and the room had been given away to another family. At this point we had already picked up a hot dinner that we had planned on eating in the room, had all our luggage waiting by the door, and it was now around 9pm and we were exhausted. Despite all of this, however, the hotel managed to score a 4 star rating in our book because we were upgraded to a larger room that impressed us greatly. This time, the room was immaculately clean, the beds were quite comfortable, and the bathroom was nice as well. There was a mini fridge and microwave available, which was great. We appreciated the upgrade in light of the frustrating mix-up and would probably return in the future. less