Behind the scenes, extremely unprofessional
10/11/2017 R7247CBjuliar, terrebonne, United States
I had a billing dispute with this hotel. At the time of check-out, additional fees showed up on my bill and charged to my credit card. There was a long line and obviously a family member, very young... more
I had a billing dispute with this hotel. At the time of check-out, additional fees showed up on my bill and charged to my credit card. There was a long line and obviously a family member, very young, working the counter. He was unable to help me with the overcharging of my credit card and called the manager at my request. The manager was "too busy." I was told that the manager would call me in an hour. I left my name, phone number and email address, not wishing to make a scene in front of so many customers. Two hours later, I called back. The manager was still "too busy." The next day I called, the manager was still "too busy." I called again on the third day, this busy manager was still "too busy." What the heck! He took several hundred dollars from my account, there was no motivation for him to talk to me. After a week of no response, I finally had to enter a dispute through my credit card and had the overcharges returned to me. The only reason why I gave this hotel one mark is that the rooms are set up nicely for the business traveler. But, buyer BEWARE!! There's a lot of comparable hotels in the vicinity, so not staying at this place is no skin off of anyone's back. less
grandmanor, General Manager at Best Western Grand Manor Inn, responded to this review
We would like to know if this review is for the proper hotel. Your information is not pulling up any record to our hotel. We are very quick to address any issues and would never tell a guest that were were too busy to help them with their issue.
We have not had any credit charges overturned so we further believe that this review is for the wrong hotel.