Best Western Grand Manor Inn

Room was very clean and you could tell they were taking all needed precautions. They even had a "bagged" breakfast upon request. Great idea! Staff were courteous and friendly. Room was spacious and the beds we're comfortable. Nice TV with plenty of channels to choose from. Several place within walking distance. Stores, restaurants etc. less

The rating would have been much higher if there was television service. I chose this location because the room has a sitting area with a wall-mounted TV that swivels. Perfect for my late night husband who likes to watch TV after I go to bed. Unfortunately, there was not any advance notice that they did not have television service. It was too late to cancel the reservation so we were stuck. Got to the room and decided to check the outage for DIRECTV, which is the service they supposedly have. Going to the DIRECTV website and checking for outages by putting the ZIP Code there were not any outages showing in this area. Hmmmmm. I read a review in July that there was not any TV service and I thought that was just a fluke, one time issue. Apparently not?! Hopefully they have not been out of TV service since July! Management should have sent an email stating that there is not any television service. It can be done. I have received an updated information email from another Best Western that we are staying in two nights from now that has referenced information that has changed since I made my reservation. There is a Comfort Suites directly behind this Best Western and they have television service. Their service is with Comcast. I called and asked..haha. I would suggest staying there or call here ahead of time to confirm they have tv service. On a normal day the Wi-Fi might be fast, but since there are so many people probably streaming because there is not any TV service the Wi-Fi is slow as molasses. The website states laundry is one dollar to wash and one dollar to dry. To my dismay that is not the case. It is two dollars to wash and two dollars to dry. Someone needs to update the website! There was a towel left on the back of the bathroom door that was used by a previous guest. Housekeeping needs to be a little bit more attentive to all of the areas in the room and bathroom. The mini refrigerator does not have a freezer section. The outside balcony is absolutely fantastic. There is a sliding glass door with a screen and with the beautiful and comfortable weather they had today it was nice to have the door open. I might stay here again in the future. Unsure! less

Even with the obvious state restrictions in place, this hotel is still trying to go above and beyond for its guests. The grab and go breakfast bags have everything you need and all of the safety precautions are in place. I stay here regularly. less

No tv and pool closed. Only notified at check-in and no discount on the room rate. Breakfast was pre-packaged muffin, granola bar, and an orange. Found clothing from previous guests in our room. Definitely finding a different hotel to stay at next time. Room was spacious. less

This is a moderate value Best Western. It is not in the Plus category of the chain but with a couple small improvements I think they could get there. The Hotel exterior is nice and has a fence around its parking lot to keep people from just passing through and taking your stuff on the way. The area is not the cleanest looking but it isn't horrible. There are a ton of good food options close and several within walking distance, including a brew pub restaurant. The lobby is nice and the rooms are simple but clean and nice. We've stayed here on several occasions and have always had good experiences. The staff is always helpful and they have even given me the occasional free room upgrades, likely due to my status in their rewards program so don't expect it to happen but you never know when they might do it. less