One star as the location is easy access to the freeway...otherwise this is a horrible and filthy hotel!
We arrived late, as was scheduled and the hotel was previously aware. We were traveling with two young grandkiddo's in tow and wanted check in to go smoothly as we were traveling from Seattle and the kiddos were exhausted from the trip.
Upon arrival, we were told we would have to wait...they couldn't get the door to the room to open. Seriously??? When the clerk finally found a set of keys that "might" work...we followed the clerk up the elevator with what he hoped was the magic key to open the room up...kids stumbling behind and our luggage cart loaded down. I should have guessed...as the filthy elevator had the dropped ceiling removed to expose the above ceiling wires, etc were all exposed.
As the clerk opened the door to the room, he began to cry. Yes...a grown adult man began to SOB looking into the room that was obviously in the middle of renovation with a large industrial fan, empty paint cans, trash and had not been cleaned or given fresh linens since the last guest had been stuck with sleeping in this place.
In the middle of his sobbing he let us know there were no other rooms available, the hotel was completely booked!
Long story short...we cleaned the room OURSELVES, changed the bedding and got the kids to bed as it was about midnight by now. No room key could be provided as the door lock was broken...
All the while the clerk was an emotional wreck. We had to talk him through the entire process. In his favor, he did provide towels, linens and cleaning supplies for us to clean and have towels for showering.
As others have shown in reviews, the rooms, hallways, elevator, stairways, dining area...are a mess and need a deep cleaning, painting and many repairs.
Outside the window in our room...our "lovely" view...above the entrance with the pillars... was piled with trash and old broken furniture!
The next morning we took the kids down to a cheap and insignificant breakfast, then to swim in a dirty, cold (unheated) pool.
I guess the owner is too cheap to heat the pool as advertised!
As we were leaving we had to wait to check out as another guest was complaining of the poor condition of the hotel...shocker!
The only compensation we were given for a dirty, torn up room that we had to clean and break into...was 20% off of the bill!!!
According to the manager...this was all the OWNER would allow.
Best Western...you are off our list!!!! This was the worst hotel experience we have ever had.
I suggest you try another place. less