15/11/2016 Debra H, Redding, California
The experience at this hotel was awful!! I was in Eugene for a family member who was in the Riverbend hospital. I was told by the hospital that the hotel offered discounts to those with family in the ... more
The experience at this hotel was awful!! I was in Eugene for a family member who was in the Riverbend hospital. I was told by the hospital that the hotel offered discounts to those with family in the hospital. THEY DO NOT!! I was told by the "assistant manager" that "we never agreed to anything. And besides, it is only 10%". Well I was scheduled to stay for 3 days and ended up needing to stay for 5! That would have been a nice discount! And if they did not have the room available, I would not have been told I could extend. So why the increase?? It isn't like the room was already booked!!
To make matters worse, the increased the room charge $40 for Friday and over $90 for Saturday!!! Explanation: "we have a college game in town". Here is where the discount would have been nice as well.
My room was old, had patched holes in the wall, horrible stains on the wall in the bathroom and a microwave that didn't work the entire time. The hallway carpets are VERY dirty and musty smelling. And I was there 5 days!
On my last night, I had been to the hospital for 12 hours, and upon return to my room at 6pm, it was STILL dirty!! It looked like the maid had been in the room, but had not finished. When she returned to finish my room (after I called the front desk), she told me she had been on a break. I don't begrudge people getting a break. I blame management for poor practices that allow a room to be neglected for 12 hours during the day!!
I have never been treated so poorly! And I would have never stayed there if there had not been good reviews on this site!
In hindsite, I should have just moved to another hotel, but I was at the hospital for family and that was my focus.... only to be met with this garbage upon return to my room each day.
DO NOT RECOMMED THIS HOTEL!!! EVER!!! less
BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
We thank you for taking the time to write your review.
Rate increases are made aware to the guest at the time of check in and the guest signs the sheet before anything further. We are located in an area of high traffic during the University of Oregon's Duck games and all hotels in the area have raised rates. We are still always the lowest in the immediate area.
We have since done a deep clean of the hallways.