I liked the charm of the old building, but Best Western can hardly claim credit for that. What they are responsibility for is the shoddy internet (slow at the best of times, non-existent for a couple ... more
I liked the charm of the old building, but Best Western can hardly claim credit for that. What they are responsibility for is the shoddy internet (slow at the best of times, non-existent for a couple nights) and rude serving staff.
We were here for a conference during the off-season (October) and at every meal, 4/5 of the waiters acted like serving us was a huge burden -- nevermind that our conference was probably the only reason they collected a paycheque those days! There was one exception, a younger guy who perhaps just hasn't worked in the service industry long enough to become jaded? The others should retire already, and make room for the younger generation...
It's not like this place is cheap, so I expect more. The breakfast was typical, neither good or bad, the lunches and dinners lacked variety.
They were sneaky with the wine. We went to take a bottle from an empty table (our conference had reserved the whole dining room, so we had indirectly paid for every bottle in there, and as the table was empty, no one else from the conference was going to drink it), and the old guy server, who had already shoved that table into the wall and put away the chairs, stopped us with the excuse that someone might come, and instead opened another bottle that was no doubt charged to the conference, while the other bottle mysteriously disappeared into the kitchen. So yeah, basically stealing wine from the guests. The same guy was also splitting couples up to seat them at different tables, obviously on a major power trip. Sure it's just one person, but the fact that he still has his job speaks volumes of the hotel management. less