Best Western Grand Hotel

Sienkiewicza 78, Kielce, 25-501, Poland
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Best Western Grand Hotel

The Best Western Grand Hotel is situated in the city center, only 100 meters from the train station and close to important business areas. We offer 122 comfortable single, double and triple rooms with a four-star standard, including 4 apartments. Our show more

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Check-in & Check out14:00:00 | 12:00:00

Reviews of Best Western Grand Hotel

Traveller Overview:
4.0 Rating: 163 reviews
Excellent 34%
Very Good 39%
Average 14%
Poor 5%
Terrible 6%
Rating

elainedA3914QG, wrote review 20/08/2019

Not a good choice

There aren’t a lot of choices in Kielce but this is not a good one. There is limited parking in front. When we left for the wedding we were attending, we specifically asked where we should park when w... more

Rating

tkimbroughlhsl7, wrote review 10/07/2019

Proceeds over safety

Was attacked in the middle of the night during a booking with Expedia. Requested a refund since I had to leave the city for safety reasons. The hotel refused to refund the additional nights I paid for... more

Rating

Quest67054846324, wrote review 26/06/2019

Business trip

I visit Kielce often for a mix of business and pleasure. I have stayed in many hotels in the city and Best Western is and excellent hotel in a great location. Extremely helpful staff. I will definit... more

Rating

Seaside34223178443, wrote review 23/04/2019

Used and wet condoms in my room

I booked this hotel as I could see it has quite high guest's reviews and seemed to stand out from any different hotels in Kielce. Sadly, I made a huge mistake. Big, well-known hotel chain name does no... more

Owner Response
DanielS13311, General Manager at Best Western Grand Hotel, responded to this review
Dear Madame, thank you very much for this comment and expressing your thoughts about hotel room clenaliness. We treat all information from our guests very seriously. As you mentioned our hotel is prised very high for its room celanliness and guest service in general. We are trying to do our utmost best to please our guests and offer them save, clean and well kept rooms. This unususal incident happened to you was deeply analysed by our personel and outcome of our investigation will be used to offer even better service to our guests in the future. With my personal apologies I wish to see you again in our hotel and proove that we can change some failures in success with hepl of our guest and their candid communication. With all respect, Paweł Pytlakowski, General Manager.
Rating

Hawkesy64, wrote review 13/10/2018

Comfortable Hotel

The hotel is very accessible and close to the main thoroughfare that runs through the centre of the town. Always clean and the breakfast is ok and if you use the restaurant on an evening the food is v... more