Used and wet condoms in my room
I booked this hotel as I could see it has quite high guest's reviews and seemed to stand out from any different hotels in Kielce. Sadly, I made a huge mistake. Big, well-known hotel chain name does no... more
I booked this hotel as I could see it has quite high guest's reviews and seemed to stand out from any different hotels in Kielce. Sadly, I made a huge mistake. Big, well-known hotel chain name does not always mean high quality. I've been staying there 4 nights. Over the first night I wasn't aware of problem. The real shock hit me on the 2nd day when I opened a bin located just right in the room. Two, used, wet condoms glared my eyes so I needed some time to figure out what I'm looking at. That was absolutely the worst experience I have ever had. It have should never happened in 4 star hotel. less
DanielS13311, General Manager at Best Western Grand Hotel, responded to this review
Dear Madame, thank you very much for this comment and expressing your thoughts about hotel room clenaliness. We treat all information from our guests very seriously. As you mentioned our hotel is prised very high for its room celanliness and guest service in general. We are trying to do our utmost best to please our guests and offer them save, clean and well kept rooms. This unususal incident happened to you was deeply analysed by our personel and outcome of our investigation will be used to offer even better service to our guests in the future. With my personal apologies I wish to see you again in our hotel and proove that we can change some failures in success with hepl of our guest and their candid communication.
With all respect, Paweł Pytlakowski, General Manager.