Nice curb appeal, clean and the room was almost perfect
14/04/2019 lonestarlizard, Austin, Texas
We spent two nights here on a visit to Granbury. Check-in was fast, friendly and problem free. Our room, 302, was in good shape overall. There was a lot of dust on the TV and supporting furniture. Wh... more
We spent two nights here on a visit to Granbury. Check-in was fast, friendly and problem free. Our room, 302, was in good shape overall. There was a lot of dust on the TV and supporting furniture. When the sun shined on that area, it was quite apparent. And, as seems almost normal today in most hotels, our toilet seat was loose. Why can't housekeeping mention these little squawks to maintenance personnel? Other than that, the room was great. The layout was fine, the bed was very comfortable, the shower had plenty of flow and hot water and the AC kept the room at a pleasant temperature the entire stay.
We skipped breakfast the first morning but did partake of the meal on our departure day. We showed up at the dining area around 0830 (breakfast service is from 0600 - 0900), found a table open and headed for the line. Plenty of eggs, biscuits and gravy but the bacon bin was almost empty; it was empty after we took the last remaining strips.
Only a few minutes later it seemed like every guest in the property showed up. The line was loooong and seating was scarce. The staff just couldn't seem to keep up with the demand for scrambled eggs and bacon. The bacon kept coming out in small quantities and the guests grabbed all available almost immediately. I do not understand why the breakfast support staff cannot prepare enough food for the number of paying guests.
Overall, we were pleased with our stay and would not only recommend this hotel but would stay here again. If the staff can get a better handle on the food prep and the housekeeping/maintenance communication improved this would most likely been an excellent rating. less