AC not available +Poor CIVID preparations
I selected this hotel based on reviews and location. On arrival, the AC in the room was not on despite 100 degree temps and western exposure of the room. The desk clerk was marginal on check in. No ma... more
I selected this hotel based on reviews and location. On arrival, the AC in the room was not on despite 100 degree temps and western exposure of the room. The desk clerk was marginal on check in. No mask and did not proffer any information on breakfast, parking or pool procedures. She did get me a couple of towels when requested. She was up on our floor when I opened the door after bringing up luggage. I asked about the AC. She had no idea why this was the policy. I asked about additional rooms for our party. She did not know what rooms they would be assigned so not turning on the AC. I had to call to the day before to get an email confirmation of our reservation. The pool was filthy, very murky water. No restrictions on elevator use. Other hotels has limited use to family units. One bottle of hand sanitizer at front desk, none on individual floors or by elevators. I asked about the CA policy when leaving (no advance check out available) and that clerk confirmed other complaints. Do yourself a favor and stay elsewhere. less
Raj Patel, General Manager at Best Western Governors Inn & Suites, responded to this review
We would be more than happy to turn you AC on in your room during your next stay, just give us a heads up! I believe the clerk did turn the A/C on for the other rooms in the party that hadnt arrived.
Unfortunatey the pool has been closed for the season.
On behalf of our team I apologize for not exceeding your expectations.