Best Western Governors Inn & Suites

I selected this hotel based on reviews and location. On arrival, the AC in the room was not on despite 100 degree temps and western exposure of the room. The desk clerk was marginal on check in. No mask and did not proffer any information on breakfast, parking or pool procedures. She did get me a couple of towels when requested. She was up on our floor when I opened the door after bringing up luggage. I asked about the AC. She had no idea why this was the policy. I asked about additional rooms for our party. She did not know what rooms they would be assigned so not turning on the AC. I had to call to the day before to get an email confirmation of our reservation. The pool was filthy, very murky water. No restrictions on elevator use. Other hotels has limited use to family units. One bottle of hand sanitizer at front desk, none on individual floors or by elevators. I asked about the CA policy when leaving (no advance check out available) and that clerk confirmed other complaints. Do yourself a favor and stay elsewhere. less

This hotel is located off of the toll road I35, and is next to several fast food restaurants. The room I stayed in was clean and the bed was comfortable. A few premium channels are offered, and internet is decent. The breakfast nook was closed and the pool was also due to covid19. The front desk staff are cordial and professional, my check in was quick. Overall I had a pleasant experience and reccomend this hotel if you are traveling through Wichita, KS. less

I was very impressed with this motel. Large, clean, quiet room. Good breakfast and friendly staff. Shelley made everyone feel at home and made sure all their needs were addressed. Lisa did a good job with the breakfast. The wifi was very good in the room. less

The staff was very attentive. Any problems, or questions were addressed immediately. Every effort was made to make our stay comfortable. I appreciate the front desk clerks, always a polite greeting, and a smile. A special thank you to the front desk clerk Shelly who went above and beyond for us, thank you. Housekeeping was very cordial, and attentive as well, thank you to them. Thank you to the owner for a speedy repair of the elevator that went out briefly during one of our stays, and thank you for allowing Shelly to meet our needs, to ensuring our comfortable stay at that time, and throughout are recent frequent stays. less

Loved the stay. It was better then most hotels at an awesome rate with the jacuzzi room. I actually had not one problem. At all!. All was great. Nice. Clean. Respectful. If I needed anything. They jumped!. Will be back. Always. less