Best Western Golden Spike Inn & Suites

This hotel has been getting so many mixed reviews, and I don’t understand why! My friends and I went here for a vacation, and it was absolutely wonderful. We stayed for ten days, and we don’t regret a thing. **For reference, we stayed earlier on, before the pandemic. May, (for the month) was the earliest option I could choose.** - The Good - To start, the hotel is quite close to Mount Rushmore. That’s a huge touring point for almost everyone visiting South Dakota- especially my friends who are big into history. We went there twice, and it was very nice since we were so close to the monument. The location was so very useful since we were so close to the downtown area for partying, but also very close to a Subway which we ordered from multiple times. THE STAFF IS SO ACCOMMODATING! One of the my friends had spilled some of her food on the bedsheets and called the front desk. A woman came to change the sheets IMMEDIATELY. It was quick, and the lady who changed them was ever so polite and seemed totally unbothered. They were extremely sweet the whole time we were there. Next up, we went when breakfast was still a full-serving buffet. The staff was very on the ball when it came to refilling the buffet trays, and we were never left wanting more food than what was out. The seating was fabulous, especially near the outdoors. It was never too cold or too hot in the eating area, and it was very filling! The food was of good quality, and nothing was mixed in with other foods. It was a wide variety, as well. Our rooms were very clean, and we were right near the ice machine. (Which was always working during our stay). They were pretty big for the price of the hotel, and I appreciated that! The towels were fresh and still warm when we went into the rooms. The bathrooms were shiny and looked as if they hadn’t been touched by the previous guests- and we’re all positive that they had been, but the cleaning staff was amazing at getting that dirty feeling out of our room. Our room was also close to a balcony overlooking the foyer of one exit, which was pretty nice for when we took photos. The toiletries were wrapped and the shampoos, conditioners, and soaps were readily replenished each day. - The Issues - Now, there’s only a few issues that is keeping this from a five-star review. One morning, we had come back from breakfast. The staff had apparently cleaned our room while we were gone, which we didn’t have a single issue with! However, on this particular day the toilet paper had a brown residue on it in my room that I shared with one of my friends. We just tossed it and asked for a new one. The staff offered a profuse apology even though it wasn’t the biggest deal in the world. (They’re literally such good Another problem we encountered was trouble connecting to the WiFi at first. We kept on disconnected and reconnecting every few minutes. The issue was eventually resolved, and the WiFi worked fine from then on out. Another problem was the lemony smell when we first walked into the rooms. Don’t get me wrong, I love a good lemon scent, but this was STRONG- and it was in every room. It was so powerful to the point where the whole group started searching their rooms for actual lemons or lemon product that had spilled on the floor somewhere. We had asked the front desk about it, and they apologized about it, they said that they used lemon cleaner and didn’t have any other cleaning scent accessible at the time to mask the smell. However, they did provide us with a small fan in each room and opened the windows for my friend who couldn’t herself. The scent was gone within an hour. The next problem we encountered was the parking. We arrived when there was nobody really there- so the lot was pretty much open. We went to park near the lobby so we could check in, then drive near the side where our room was located. However, after we had checked in, the lot has miraculously filled up about twice as much as it had before. It was crazy. There’s nothing they can do about it, but I just thought that I would add this for further reference. That’s about all my complaints! All in all, this hotel is amazing. I totally recommend staying here, and I bet their pandemic services are more than up-to-par. Thank you for the wonderful stay, we’ll be back again soon! less

This is a great hotel for long stays and families. We stay here because it has the best pool. Pros: the pool is 3.6 ft to 6ft deep. There is a hot tub too, guests seemed to enjoyed it. There's an outdoor pool, but we've never been there in the summer. We stayed in the kitchenette suite. 2 Q bds with a pull out couch. For long stays, its nice to have a couch to settle on in the evenings to unwind. There's a sm sink, microwave, fridge, coffee maker and cabinets to store items. The counter and prep/bar are granite. There are bar stools for seating. Theres a louvered door separating the area with the beds from the living room/kitchenette. There is a flat screen in both areas. This is a well used hotel, so the couch and easy chair were a little warn and could use a cleaning, but for the price was comfortable. The bedding and towels are fresh and clean. The cons.. The beds are hard and its not the quietest hotel. I recommend if you have well behaved children and like it quiet, request the top floor... they have an elevator. ... If you have energetic kids who run at 6:30 am... be nice and request the bottom floor. Our last morning there was not pleasant. less

We stayed here for one night on the way to the Mount Rushmore. Rooms: rather big room but it is worn out. Bed, bathroom, towels are clean. There is also strange interior design: sink inside the main room, outside the bathroom! Breakfast: it is awful! Apple, one granola snack and bottle of water and nothing else! There is only coffee, tea isn’t available. less

Only issue I had was the grab and go breakfast. It consisted of a bottle of water an apple a granola bar and fruit snacks. I had to go get breakfast and stumbled into the Mud Hole in Rapid City. It was the best breakfast since leaving the south! So as disappointed as I was originally I’m thankful how it turned out. less

We stayed in a pet friendly room. We have two small dogs ($30 extra per night per pet) so our rate was $160 per night during off season. The staff was very nice. We had to walk outside to get to the pool. No maid service, no hot breakfast. Room was clean and comfortable. less