Best Western Golden Spike Inn & Suites

I’d give this inn a 4.5 rating if I could. The only reason I shaved off a half-point was because I think they could have done better with breakfast. Yes, I know there is the virus, but if local restaurants can serve food, then there could be something more than a a few sugary snacks in a bag at this Best Western. Maybe a hot breakfast sandwich with egg and sausage could be offered to go? This would be more convenient than looking around for a place to eat in a very small town. As for the inn itself, the facility has two swimming pools that are both in use. One is indoors, and the other is outdoors. There is a hot tub inside with the indoor pool. The room is attractive and western themed. As is the standard, it has a refrigerator and microwave oven. The executive chair is comfortable as is the sitting chair. The carpeting is pretty. There are Old West railroad pictures on the walls. Service at the desk was good. The clerks behind the desk gave us advice on various features of the local area. As for Hill City, it’s charming. This is a good place to stay while visiting Custer State Park and Mount Rushmore. less

My sister and I chose this hotel because of it's location to the major attractions. Others on this site, prior to our departure, recommended Hill City over Keystone because it would be a bit more quiet, i.e., not as crazy and overrun with children as KS. I thought I was making the reservation through BW but it turns out it was something called guest services. Warning!! While searching for hotels on these sites, make sure the reservation phone # is the # of the property. The info. listed can be very misleading. Long story short, we asked to be near the pool, not realizing that outside our door the hallway was used- and as noisy as - an airport runway for kids to thud up and down into the late-night hours getting to the pool. I called the desk repeatedly but no one answered until the fourth try and, of course, nothing could be done. Because of the noise, a ridiculous breakfast of a bottle of water, an apple, a very tiny granola bar and even tinier bag of gummies for breakfast AND the inability to reach staff when needed we decided to leave a day early. The next morning, another guest entered the lobby just before me. She was asking for the manager or owner's information so she could make a complaint about her air conditioner not working. She, like me, had called the desk the night before repeatedly until someone answered. When they finally did they told her they would come to fix it but then forgot. She has asthma and was completely miserable. The manager would not give us the numbers of anyone to which we could direct our complaints. She eventually left and I, after asking for a refund, was told he could not because I had made a prepaid reservation. I said I thought I was calling BW because that was the number listed with the hotel and he told me it was not. He listened and apologized but in the end, neither the other guest nor I got any satisfaction. I continue to call the hotel but the manager never seems to be in when the clerk (who may or may not answer) tells me she will be. Best Western is also proving to be unresponsive. less

Hill City is a good central location for touring around the Mt. Rushmore/Crazy Horse area. This hotel is situated within walking distance to a couple of restaurants and a grocery store. A few places in town deliver and the staff was able to give us a list. The room was very spacious as was the bathroom. My only complaint was that there was too little lighting in the bathroom. Excellent beds and pillows. The AC definitely kept the room cool. Breakfast was in a bag to go due to the pandemic, but had some nice treats in it. less

Really nice hotel right in the edge of town and next door to a grocery store. Our room was spotless as was the entire hotel. I used the laundry and it was very nice. Breakfast in the morning was either a good breakfast sandwich or granola bar, fruit snacks, an apple and a bottle of water. Everybody is doing the best they can and I am fine with a take and go meal. The desk clerks were super nice and we were just 15 minutes from Custer State Park for an early morning hike! less

This review is for the "Luxury" Suites, which are still part of the complex. We made our booking through AirBnB, and it was a little bit of a surprise they were part of your average budget hotel. Overall a decent value, but if you are picky about certain things, you'll have a thing or two to say and "complain" about it. Central location to lots of the activities we were interested it. The units could use a little TLC. I didn't have a single comfortable night sleep and i know it was the bed. Old and squeaky. Suite had 2 bedrooms with 2 queen beds, and 2 sleeper sofas which had seen better days. Plenty of room for multiple people, but I don't think many would get a good nights, comfortable evening... if that's your thing. Kitchen was there... working fridge, partially working stove, coffee maker and filters provided. Common areas were nice in that they had a good deal of green space. The outdoor pool and area is TINY. The indoor pool is much larger, and the hot tub felt "dirty" (I went in and out in a hurry). Due to COVID related measures, breakfast was a bag with a bottle of water, an apple, a fruit snack baggie and a granola bar... every day. Not really a worthy breakfast but better than nothing. Also due to COVID, rooms are not cleaned or the trash taken out, or towels replaced unless you request it. I guess this is standard right now, but it wasn't mentioned at check in and as we left to go about our day on the 3rd day, we were expecting them to do the turnover (based on literature in the unit) and came back to an untouched room. Minor inconvenience save for the garbage (we had accumulated a bit of it). Just beware of it and stay on top of it. less