Best Western Golden Spike Inn & Suites

We stayed here in April when I last reviewed this hotel. I had at that time reserved a two room suite and at check in was told they forgot to take the suites off the website, they werem't available because they had just opened this seasonal property that day. They put us in a one room two queen room. It was a very nice room, looked new, but we wanted the suite to make some meals since not a lot of restaurants are open in the hills in April. I was contacted by Best Western and urged to give them another try. In July we reserved a 2 queen room there for check in of September 12th. I reserved the room on their website. They have two photos next to the available rooms along with the per night cost. I clicked on the room we had in April according to the photos. When we arrived for our seven night stay they put us in the out building in a room the size of a shoebox, with filthy walls and peeling wallpaper. My husband went back to the front desk and told them we would stay one night, cancel the other six nights. Then they put us in the hotel building in a room while spacious had a bathroom with a tub and toilet and about eighteen inches of standing space. The sink was outside with a window and a/c in between. The window overlooked a trailer park. The a/c had to be turned off if one of us was using the sink to keep from freezing. We had the a/c on 64 degrees to get the cold air into where the beds are. Again not what I reserved. We ended up cancelling three of the days. What they should do with their website is state they have three types of two queen rooms, one is a flea bag, one is a dungeon with window by bathroom not in the actual room and one with a nice room with a good view. I wonder how many people would take a chance and stay here then! Fool me once shame on you, fool me twice shame on me. We will never stay at this or any other BW. less

My family stays every year at this hotel. This is the only time we had 2 rooms in separate buildings after reserving well in advance. The front desk took care of the situation immediately. Friendly manager greeted everyone at breakfast. My mother wishes for walk in showers in the handicapped accessible rooms. less

We stayed here for two nights and I was impressed. We checked in later in the evening but the front desk staff was nice, helpful and quick. The room had space, the bed and pillows were comfortable and it was clean. The sink is outside of the shower which isn't a big deal. Our room was the main level so the only con is that we could hear people walking above us. The hot breakfast in the morning (eggs, sausage, gravy, biscuits, potatoes) was great. The location is good as you can walk to main street in 10min. You don't have to worry about noises from the street while you sleep - honestly, it might've been some of the best sleep i've ever gotten in South Dakota. The parking lot was easy and offered room for everyone. If I were to visit Hill City again, I would absolutely stay here a second time. less

Our room was/and is in need of some updates. The carpet needs replaced. There was a big snag and was either faded or either a dirty place near the bathroom. You could also hear noise from the road. Breakfast was ok. Manager did come by greeting people. less

We stayed the night here on our way to Yellowstone, after visiting Mount Rushmore. It has a good location and we were able to see the mountains outside our window. The only thing we didn't like was the bathroom was small with the toilet and shower and the sink outside. less