Buyer Beware AGAIN!
19/09/2019 jackie60363, Watertown, Wisconsin
We stayed here in April when I last reviewed this hotel. I had at that time reserved a two room suite and at check in was told they forgot to take the suites off the website, they werem't available be... more
We stayed here in April when I last reviewed this hotel. I had at that time reserved a two room suite and at check in was told they forgot to take the suites off the website, they werem't available because they had just opened this seasonal property that day. They put us in a one room two queen room. It was a very nice room, looked new, but we wanted the suite to make some meals since not a lot of restaurants are open in the hills in April. I was contacted by Best Western and urged to give them another try. In July we reserved a 2 queen room there for check in of September 12th. I reserved the room on their website. They have two photos next to the available rooms along with the per night cost. I clicked on the room we had in April according to the photos. When we arrived for our seven night stay they put us in the out building in a room the size of a shoebox, with filthy walls and peeling wallpaper. My husband went back to the front desk and told them we would stay one night, cancel the other six nights. Then they put us in the hotel building in a room while spacious had a bathroom with a tub and toilet and about eighteen inches of standing space. The sink was outside with a window and a/c in between. The window overlooked a trailer park. The a/c had to be turned off if one of us was using the sink to keep from freezing. We had the a/c on 64 degrees to get the cold air into where the beds are. Again not what I reserved. We ended up cancelling three of the days. What they should do with their website is state they have three types of two queen rooms, one is a flea bag, one is a dungeon with window by bathroom not in the actual room and one with a nice room with a good view. I wonder how many people would take a chance and stay here then! Fool me once shame on you, fool me twice shame on me. We will never stay at this or any other BW. less
Destination802540, Manager at Best Western Golden Spike Inn & Suites, responded to this review
Thank you for leaving us your feedback! I'm sorry to hear that your expectations were not met. We are always happy to help our guests book the room they need with any special requests before arrival. Hoping you had great adventures in the Black Hills!