Best Western Golden Spike Inn & Suites

601 E Main Street, Hill City, South Dakota, 57745-2002, United States
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Best Western Golden Spike Inn & Suites

Welcome to the Best Western Golden Spike Inn & Suites, a family owned and operated hotel located in the heart of Hill City, South Dakota. This Hill City hotel offers convenient access to many area activities including sightseeing, hiking and biking o show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
601 E Main Street, Hill City, South Dakota, 57745-2002, United States

Reviews of Best Western Golden Spike Inn & Suites

Traveller Overview:
4.0 Rating: 1066 reviews
Excellent 51%
Very Good 30%
Average 11%
Poor 3%
Terrible 3%
Rating

devinw173, wrote review 04/08/2021

Manager didn’t care

Our family was out on vacation that was to be enjoyable. When walking into this hotel the smell of fish and mildew was to much. We were scheduled to stay 4 days but could only deal with it for two and... more

Owner Response
Guest Services, Guest Services / Front Office at Best Western Golden Spike Inn & Suites, responded to this review
Thank you for taking time to leave us a review! I'm sorry to hear you weren't able to stay all 4 days. If front desk or housekeeping are unable to help, management is available daily.
Rating

cneri114, wrote review 04/08/2021

Great value

Walkable to town with very comfortable bedding! Breakfast was included with many options and a lot of room for all guests. Location was convenient for travel to all the major tourist spots. Staff was ... more

Owner Response
Guest Services, Guest Services / Front Office at Best Western Golden Spike Inn & Suites, responded to this review
Thank you so much for taking time to leave us positive feedback! We hope to see you again on your next visit to the area!
Rating

MorgenVongy, wrote review 01/08/2021

Smelly, humid room at same price as suite

Room in central lodge for 4 nights - room, sheets, pillows smelled of body odor. A/C strong but room very humid. Requested change of rooms but hotel full. Charged same price for older smaller room as ... more

Owner Response
Julie S, Guest Services / Front Office at Best Western Golden Spike Inn & Suites, responded to this review
Thank you for sharing your comments! I'm sorry to hear your experience was less than desired. If there are any problems in the room, and front desk cannot resolve, management is available. Each one of these room issues were resolvable during your stay, except the humidity. When it rains a lot it can create some humidity in the rooms. We hope to have another chance to make a great stay for you next time you are in the area!
Rating

EKrisL, wrote review 29/07/2021

Charged BEFORE Arrival

Employees were friendly. Rooms were clean. Food was hot. That’s about it. The housekeeper forgot to bring the correct number of basics, such as towels and coffee. A trip to the front desk solved tha... more

Owner Response
Julie S, Guest Services / Front Office at Best Western Golden Spike Inn & Suites, responded to this review
Thank you for leaving us review! I'm glad to hear the employees were friendly, rooms were clean and the food was hot. I hope we were given every chance to help you with any problems you had. We do authorize guest cards prior to stay to guarantee the room. If there is not a good credit card on file, the hotel has the right to cancel the reservation. I hope you enjoyed your time in the area!
Rating

C9758MPandreas, wrote review 26/07/2021

Exceeded my Expectations

After reading mixed reviews of this hotel, I had fairly low expectations. I was pleasantly surprised by the cleanliness of the hotel, the friendly front desk and housekeeping staff, and the breakfast ... more