We weren't sure what to expect after reading the reviews of this hotel. Everyone at the hotel was very friendly and did their best to be helpful and accommodating, and that made the experience a good one for us. The check-in process was smooth and efficient. This is a very large hotel with multiple buildings, but we were on the third floor of the building with the front desk.
We spent several nights here and we noticed an unusual odor in the hallway throughout our stay. It was also in our room at first, but we opened the door to the balcony and we eventually didn't notice the smell. Our small balcony had two chairs and overlooked the Pacific Coast Highway. Our heat/air unit wasn't working when we arrived. When we reported this, they couldn't fix it right away so offered us another room. We decided to stay in the original room since we had already aired it out and we were unpacked. It turns out we didn't really need the heat on the first night. The problem was fixed the next day.
The room had a fairly large refrigerator, a microwave, and a coffee maker. The carpet appeared to be fairly new. The room was a bit dark, even with all the lights illuminated. The tub/shower provided a rubber mat and a grab bar for stability. The shower head provided good water pressure.
Our rate included breakfast each morning which was served in the restaurant next door. We were each given a voucher to use so that we didn't need to pay. The buffet breakfast included fruit, cereal (including hot oatmeal), scrambled eggs, sausage, bacon, hash browns, and the fixings to make your own waffle. Juice and coffee are provided with the breakfast
The WiFi signal was strong in our room and there are LOTS of electrical outlets for charging your devices. The WiFi didn't work for us at the breakfast buffet.
Overall, our stay was fine. We enjoyed interacting with the friendly staff. less