Older Hotel, in need of maintenance
19/07/2017 DBDay, Davis, California
Went to this hotel for a family reunion. First room had inoperable a/c (it was a 96 degree day). Next room had a noisy but operational a/c unit, but was on the second floor with no elevator If you'... more
Went to this hotel for a family reunion. First room had inoperable a/c (it was a 96 degree day). Next room had a noisy but operational a/c unit, but was on the second floor with no elevator If you've never wrangled a heavy bag up a narrow (garden-apartment style) flight of stairs, it's not exactly the kind of fun I was looking for. I don't know where the room in the picture is located, because the hotel is several blocks from the beach, but my room looked nothing like it. No large airy windows, not spacious, but dark and somewhat run down. I guess it was a bargain, but it was not a comfortable or pleasant stay. We had a late afternoon function that was due to be over at 7PM. At 7:05, a hotel employee came into the room to clear us out? They didn't have another event scheduled, but they wanted to make sure we didn't take more time than we had scheduled the room for. This was cheesy and inhospitable behavior, but perhaps in keeping with the character of the hotel. less
Luis V, General Manager at Best Western Golden Sails Hotel, responded to this review
Dear Valued Guest,
Thank you for sharing your feedback regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
We will share your feedback appropriately within the organization.