Looks nice on the outside, bad inside
12/02/2017 PatrickLongBeach, Los Angeles
This hotel has good and bad, but mostly bad with respect to the room. The good is the nice grounds out by the pool area which is a great place to relax in good weather. It is also close to the marina... more
This hotel has good and bad, but mostly bad with respect to the room. The good is the nice grounds out by the pool area which is a great place to relax in good weather. It is also close to the marinas, great restaurants on 2nd Street and shopping across the street. But that is about it.
The room did not look like it had been updated since 1980 with the exception of the television. The old sliding glass door did not close properly and you could see the breeze coming in by the curtains inside blowing. Speaking of the old gold curtains, they looked like they were falling apart. The carpet was filthy. I was walking in white socks and noticed the bottoms had turned black - gross to the point it creeped us both out. The bottom of the door was rotting, and when the loud window/heating unit was running it will rattle your teeth. To say the room was tired is an understatement.
I found the staff to be very nice, especially in the restaurant. Not a place that I would recommend based on what we saw and experience. What a shame as it is in such a nice location. less
BWGoldenSailsHotel, General Manager at BEST WESTERN Golden Sails Hotel, responded to this review
Dear Barbra Doud,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 562-596-1631.
Best Western Golden Sails Hotel