Avoid - Freeway Noise
08/09/2018 Gordon F, Rancho Santa Fe, California
Noisy, right next to Highway 80 with constant big rig noise. Downstairs rooms hear every footstep above from old creaky floors. Didn't honor my reservation request for an upstairs room. Upon arriva... more
Noisy, right next to Highway 80 with constant big rig noise. Downstairs rooms hear every footstep above from old creaky floors. Didn't honor my reservation request for an upstairs room. Upon arrival wouldn't change due to "all rooms are already assigned. Breakfast was terrible. Only hot food was a reheatable waffle and packaged microwavable breakfast burrito that basically had mush inside and was inedible. Credit though for having bananas. Our sink didn't drain, and made gurgling noises throughout the night. Bathroom windows don't lock. Shower water took about 4 minutes to get hot. Don't know why this place is rated as high as it is. Avoid if you need a good night's sleep, as there are no rooms away from the freeway noise. less
Jennifer S, Front Office Manager at Best Western Golden Key, responded to this review
I’m sorry to hear that you did not enjoy your recent stay with us. We certainly try our best to accommodate our guest’s requests. I apologize that we were not able to do this for you. We did not receive a request for an upstairs room until time of your arrival. Unfortunately, all of the upstairs rooms were already checked-in by the time you arrived. We had a lot of crews staying with us who were working on the nearby fire who check-in early. I apologize for the inconvenience.