Even though I prefer hotels with rooms that are enclosed within the hotel itself & not with doors where entry can be gained from the street/parking lot, I have had no problem here. From a safety standpoint the doors & locks are heavy duty & the front desk staff are incredibly prompt at responding to calls. They are also quite helpful & will accommodate requests for an upstairs room and/or one close to the office. I find that the rooms are comfortable & extremely clean. Also, just as in many larger hotels, a breakfast is provided with your stay & includes such items as waffles, sausage, eggs, cereals, fresh fruit, yogurt, breads, muffins, coffee, juice, etc. which is served in a small, but spotless breakfast room. A few times I’ve observed one employee, Lynette, who is an example of a great staff person. I've observed her in constant motion with food prep & replenishment where she keeps hot foods hot & cold foods cold. She is efficient & always keeping the counters, floors & food area immaculate. She works fast when large crowds of people arrive & responds very nicely to guest requests. I've seen her assist folks with making waffles & operating toasters. Even when guests are grumpy, sloppy or less than at their best she’s gracious & respectful (which I find an admirable quality). She is personable, likes her job, and obviously takes it seriously. With clean, comfortable rooms & staff like this, I will select this Best Western over all others!
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Cindy E, General Manager at Best Western Golden Key, responded to this review
Dear Jane O
Thank you for your review.
Lynnette will appreciate all your kind compliments. She really does love her job and we are lucky to have her. We do hope to see you again!