Best Western Gold Rush Inn

411 Main Street, Whitehorse, Yukon Territory, Y1A 2B6, Canada
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Best Western Gold Rush Inn

This historic Whitehorse hotel offers excellent guest service and enjoys a central location close to attractions and shopping. The Best Western Gold Rush Inn is 100 non-smoking and features the Aveda approved Elements Hair Studio and Day Spa. Our gue show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
411 Main Street, Whitehorse, Yukon Territory, Y1A 2B6, Canada

Reviews of Best Western Gold Rush Inn

Traveller Overview:
4.0 Rating: 812 reviews
Excellent 24%
Very Good 42%
Average 22%
Poor 7%
Terrible 2%
Rating

DiverDown79, wrote review 02/09/2020

Most recent stay was great!

I've stayed at this property a few times and wasn't expecting much. Apparently that's because my previous stays had me in the OLDER section of the hotel. My most recent stay was in the newer wing an... more

Owner Response
Danielle Pfeifer, Guest Services / Front Office at Best Western Gold Rush Inn, responded to this review
Hello DiverDown79, thank you for recommending the Best Western Gold Rush Inn to future guests. We are delighted to hear we were able to meet your expectations on your most recent stay with us, particularly on the cleanliness of our newly renovated rooms. Providing the highest level of guest service is our top priority; thank you for letting us know our team’s efforts are resonating. We hope to be your preferred choice in accommodation on future trips to Whitehorse. Sincerely, Danielle Pfeifer Front Desk Supervisor Best Western Gold Rush Inn
Rating

norbertk228, wrote review 30/03/2020

Not recommended

Not so clean is fore sore. You can tell when you look around on the lobby or a walkway this place is never been cleaned properly before. Example in the lobby you can see close to the wall and the tile... more

Owner Response
DaniellePfeifer, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Hello Norbertk228, thank you for sharing your honest feedback of your stay at the hotel name. We regret that your experience with us was less than ideal, as we constantly strive to exceed our guests’ expectations with every stay. We're disappointed to learn that you felt the property wasn't clean. We have received a certificate of excellence in housekeeping during our last Best Western inspection a couple months ago. We understand that items may appear tired and that is why we are currently spending $3.4 million in renovations to update our property. I'm very sorry to hear about your experience in our restaurant. Please know that your concern has been addressed with the appropriate members of our team, so we may improve for future guests. While we fell below expectation on this stay, we hope to have another chance to show you the service we are truly capable of providing. Sincerely, Danielle Pfeifer Front Desk Supervisor Best Western Gold Rush Inn
Rating

kstapleton1963, wrote review 02/03/2020

Whitehorse Visit

For the most part it was a nice hotel with friendly staff all around including the restaurant and bar. The food was good and reasonably priced. The gym and board room is dated and could use some upd... more

Owner Response
Danielle Pfeifer, Guest Services / Front Office at Best Western Gold Rush Inn, responded to this review
Hello kstapleton1963, thank you for recommending the Best Western Gold Rush Inn to future guests. We are delighted to hear we were able to meet your expectations on your most recent stay with us. Providing the highest level of guest service is our top priority; thank you for letting us know our team’s efforts are resonating. We appreciate your feedback about the gym. We hope to be your preferred choice in accommodation on future trips to Whitehorse. Sincerely, Danielle Pfeifer Front Desk Supervisor Best Western Gold Rush Inn
Rating

AnDunn, wrote review 01/03/2020

Great Location

We recently stayed in Whitehorse & stayed at the Best Western Gold Rush Inn. The hotel was in a very good location, you could walk to most places, including some very good restaurants. The hotel its... more

Owner Response
Danielle Pfeifer, Guest Services / Front Office at Best Western Gold Rush Inn, responded to this review
Hello AnDunn, thank you very much for taking the time to leave your feedback for the Best Western Gold Rush Inn! We couldn't be happier to know that you had an enjoyable experience staying with us. We look forward to having you back with us sometime soon in the wilderness city! Sincerely, Danielle Pfeifer Front Desk Supervisor Best Western Gold Rush Inn
Rating

Journeyfamily, wrote review 21/02/2020

Nice hotel

We stayed here as part of a tour package and were very pleased with our stay. - Good location near cafes and restaurants - Well appointed and clean rooms (a bit on the small side) - Staff were gener... more

Owner Response
DaniellePfeifer, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Hello Journeyfamily, it is a pleasure to hear this insightful feedback about your stay at the Best Western Gold Rush Inn in Whitehorse. We applaud our team for taking such great care of you, our valued guest. We are also delighted to hear that you enjoyed our central location, on-site restaurant and laundry. We look forward to welcoming you back soon. Please do not hesitate to reach out if I can assist on your next visit to the Yukon. Safe travels, Danielle Pfeifer Front Desk Supervisor Best Western Gold Rush Inn