Expensive for what you get, a very dated Hotel that needs renos badly
14/08/2019 MogKelowna, Kelowna, Canada
Whitehorse is not know for it's nice accommodations. But even with that this hotel was a disappointment especially for a Best Western. I had stayed here many years ago and it looks exactly the same - ... more
Whitehorse is not know for it's nice accommodations. But even with that this hotel was a disappointment especially for a Best Western. I had stayed here many years ago and it looks exactly the same - no updates etc. It is very dated and needs to be totally refreshed. The exterior is the best looking part. Check in and out was lengthy and a bit confusing as wrong room was assigned by the male front counter person. The room itself was not very clean (especially the bathroom) and smelled of cigarette smoke. They were fully booked so we couldn't change rooms so we were given two fans to circulate the stale air. The AC didn't work and it was hot in the room, the fans did help a bit and thankfully the outside air did cool down at night. Our room faced the alley which was pretty noisy after the pubs closed later at night. I suggest getting a top floor room facing the street. Both days when we returned to our room in the late afternoon our room was not made up. So we had to ask for it to be made up and sit in the lobby while they made up the beds. The only one positive about this hotel was two of the female front counter staff. They were awesome and tried to deal with our concerns as well as a few other guests that were not happy. They did their best and remained friendly and attentive. It is probably better in the off season when they are not full and can move guests to different rooms. This place is badly in need of renos/upgrades. Time to put some money back into this hotel especially when guests are paying Vancouver prices. less
Inspire40794034569, Manager at Best Western Gold Rush Inn, responded to this review
Dear Jody Mogenson,
Thank you for taking the time to review your stay with us at the Best Western Gold Rush Inn.
I am sorry to hear that you did not have a good experience during your stay. We are dedicated to providing our guests with an excellent stay, from experiences with staff to the accommodations. We have been consistently renovating the hotel year over year. Last year we focused on the exterior of the building along with the Gold Pan Saloon. We have been adding air conditioning to all guest rooms and are excited that we will be finished that project by spring of next year. We will also be starting guest room renovation in the fall and we look forward to providing our guests with a superior experience.
I hope we can welcome you again in the future.
If there is anything else that I can help you with please do not hesitate to contact me directly at email@example.com
Rooms Division Manager