So I do have a couple of positive notes to mention. Firstly, this hotel is well located, only walking distance to most amenities, restaurants, cafes, bars, etc. I also came across a few friendly front... more
So I do have a couple of positive notes to mention. Firstly, this hotel is well located, only walking distance to most amenities, restaurants, cafes, bars, etc. I also came across a few friendly front desk staff.
But... for the following reasons, I will not return to this hotel, nor recommend it to anyone:
- Upon check-in, I had to carry all of our luggage & shopping from the car to the room, as the hotel had only two bell carts, both of which were loaded with hotel supplies. Basically the guest facilities were being monopolized by lazy hotel staff. Not a problem if it was just myself traveling, but I had the whole family with me (4 total), which is a lot of luggage!
- Rather noisy (upstairs and hallway).
- Housekeeping cleaned and replenished our room, while we displayed a "Do Not Disturb" sign on the door.
- Multiple items went missing from our room (Bag of chips, box of cereal), most disappointingly our son's teddy bear, which my wife remembers leaving on the bed, and upon inquiring into lost and found 3 hours after checkout, the hotel "did not find anything". A colleague also staying here, happen to lose some Bose earphones, which also mysteriously disappeared.
The rate was also rather high based on the quality of product and service. I am a hotelier myself, so I am always evaluating/measuring "value for money"... and this just did not provide me with confidence. less