do not stay here!
18/04/2019 sauceylittlemonkey, Ucluelet, Canada
elevator to 4th floor rooms does not work - you find out after they've over authorized your card for services you do not want. Front Desk staff were RUDE! I actually had to ask for a parking pass an... more
elevator to 4th floor rooms does not work - you find out after they've over authorized your card for services you do not want. Front Desk staff were RUDE! I actually had to ask for a parking pass and where the parking was located - they did not offer!!!!! Room was not vacuumed, it smells and I would not stay at a Best Western again after this experience. Save yourself from the bad experience and stay elsewhere, where you are appreciated. Wifi is shotty also! less
frontdesk548, Front Office Manager at Best Western Gold Rush Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future at the Best Western Gold Rush Inn.
Our apologies for the issue encountered with the elevator.
Our team should have offered you a parking pass upon check in, and we will ensure that on future occurrences parking passes are always offered.
I'm very sorry to hear about the cleanliness of your room. That is unacceptable and I will be following up with our housekeeping department to ensure that rooms are always vacuumed.
Thank you for bring to our attention the issues you encountered with the toilet in your room. I have checked with our maintenance team and they have assured me that the toilets are water saving low flush and that what you experienced was normal.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly.
Front Desk Supervisor
Best Western Gold Rush Inn