Best Western Gold Poppy Inn

Very poor experience, and we stay almost exclusively at Best Westerns. Paid more for this hotel as the reviews we say were higher than a property we had stayed at previously. What a mistake, first, went up to our room at check-in and when we opened the door we saw the room had been occupied but had not been cleaned or anything. Then had to wait at the front desk for quite awhile as only one person working the hotel evidently. Where given a different room which was ok, nothing great or worth the price. Bathroom light flickered like an old horror movie for the first several minutes. Finally, if you stay there for more than one night you better be out of your room by 8 a.m. or you won't get your room made up. We stayed for 3 nights and our room was not made up even once, didn't even empty our trash, and we were out of the room by about 9:30 a.m. or so daily. Kept going down to the front desk for new towels. Place was old and definitely tired, but the room did work for a place to stay, just couldn't imagine ever staying there again. Front desk staff were nice for the most part and apologized, but would expect more than an apology. less

Avoid rooms next to elevator...very loud.....carpet stained which made it appear dirty in 2nd floor room across from elevator...the toilet handle had to be held to complete flushing every time and super slow...showerhead was old, could use some pressure. Firm bed...stayed here last year too. less

Stayed here over Thanksgiving and the second I pulled into the area I knew this was going to not be a pleasant stay. The building looks ok from the outside, but looks can be deceiving as we all know. Lobby is a bit funky as it is tiny, the breakfast room (unable to use due to COVID) looks like it is in a closet, and there's a narrow doorway to get you to the elevator. Check in was a bit slow since I had gift cards to use, no issue there though as it's not a common occurrence I'm sure. Elevator was old, sketchy, and the last inspection was long out of date and expired. Room was the most underwhelming part and why even by Best Western standards this place shouldn't be a Best Western. Loose floor tiles in the bathroom, half of the lights don't work, bugs in the bathroom light, water stains on the ceiling and the curtains, stains inset in the carpet and on the bed (fortunately only one side, so I just slept with a sheet on top and avoided it), furniture with plenty of scuffs and chunks missing. The nicest thing there was the desk chair-that's sad. Pretty much every room faces the freeway at least partially so expect a bit of noise. Sheets were paper thin, but at least the bed and pillows were ok. Breakfast was a bit disappointing even by COVID standards as there was no milk or fresh fruit, only prepackaged items like breakfast bars. So if you like those, they had literally every single brand and type under the sun there. Pay a few more bucks and stay at another BW in town, I'm sure it's better than this place. less

I made reservations for 4 nights through Phoenix headquarters. I arrived to find the hotel did not have that reservation number. I was given a room. I put my luggage on a cart and went to room 215.to find the room wasn't clean. The toilet wasn't flushed. I had to go back down with the cart and they gave me room 108. It wasn't clean either. There was urine spots on the floor and blood and makeup on the pillow, which had been turned to the back of the bed. Makes you wonder if the sheets were clean? Pathetic service. The clerk had to leave her desk and clean the room. The next day, the new clerk told me I had checked out the night before! WHAT?? I had to clear that up! What a mess! When I left on Monday, my credit card had multiple charges and credits. They are in a state of disarray in that hotel. Manager works at hotel next door also. Where is brand loyalty? Also, at 3am on third night (morning) fireworks were lit outside my window. Police in the morning said it was considered a bad area. I watched officers remove a suspect from the hotel next door. What a terrible experience! less

My husband and I booked a last-minute stay at the Best Western Gold Poppy Inn when we had to reroute a hiking trip due to a snowstorm and fires in Colorado. The accommodations were fine but we didn't feel the staff was taking COVID seriously enough. When we arrived at check-in, we were helped by a gentleman who wasn't wearing a mask despite signs everywhere saying they're required (we were wearing ours). There was some plexiglass at the front desk but he didn't stay behind it the whole time. He checked us in within a few minutes. We asked if we could borrow a bell cart and he directed us to it. While getting it, we saw two men come through the lobby and go up the elevator - one was maskless and the other had his pulled down. We had been traveling across the southwest and this hotel was the only one that didn't take the precautions as seriously as they should. The rest of our stay was fine. The room was clean and comfortable. The temperature control was sufficient. The wifi was pretty slow but usable. The price was reasonable, especially for a last-minute booking ($87.28 with taxes). We would have recommended this hotel if they had just been more stringent about following COVID safety protocols. less