Best Western Gold Poppy Inn

In 40 years of travel, this ranks as one of the top 3 most disgustingly dirty hotels I have ever checked into, and the first I immediately checked out of and the first time I’ve demanded my non-refundable prepayment back! I was a bit concerned that the common area and hallway were dirty, but dismissed it as a possible timing issue. But look closely at the photos I took as I scrambled to get out of the room! The food bits along the walls and platform bed were alarming, but the bloody looking fingerprint on the shears and the bloody bandaid on the bathroom floor caused me to declare, “we are out of here” to my husband. The young lady at the front desk apologized and offered another room. I asked for a refund, she politely complied and we headed down the road to the new, CLEAN Hampton Inn in Marana! If Best Western considers what I witnessed as enhanced cleaning due to covid, God bless any weary traveler too who lays their head down in that Petri dish of a hotel! less

Hotel is not well maintained. Room was not clean stains on carpet, odor from shower curtain. Staff not adhering to their own posted mask protocols. Stayed here two years ago, place was very nice at that time. Disappointing. less

Unfortunately our stay was terrible. Convenient location but took three tries to get a room that wasn’t unlocked, dirty unmade bed & drawers open! Front desk did nothing when a drunk man was screaming all night across the hall. Heater didn’t work. Overall dirty & sketchy people. less

You would think during an ongoing pandemic, things would be cleaner. What looked like an opened package of incense was on the floor. The carpet was filthy. Furniture and appliances dusty and dirty. Heating/AC unit was dirty, but cooled well. We spent the first hour of our stay cleaning and sanitizing. The excuse given was they were understaffed for housekeeping, but if the rooms aren't clean, don't rent them out. Toilet seat was really loose. Lack of towels. Noisy. First night, doors banging, dog barking (pet free?), people yelling and whistling until after midnight, banging doors as early as 4:30 AM. You can hear the interstate noise. Second night was quieter. Bagged breakfast was kind of a joke. Sour milk, old shriveled apple, and moldy bagel. Would have been nice to see a list of choices or be able to see the offerings better. Asked for breakfast sandwiches because of another review we read. Not offered until asked about. Supposedly masks were required but most staff and many guests didn't wear them or wore them on their chins. Would not stay there again. less

Reserving a nights stay can be stressful if you reserve with a card. The system only shows the last four digits of your card so if your stay was reserved by someone else you better know that card number or you are out of luck. less