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Very poor experience, and we stay almost exclusively at Best Westerns. Paid more for this hotel as the reviews we say were higher than a property we had stayed at previously. What a mistake, first, we... more
Very poor experience, and we stay almost exclusively at Best Westerns. Paid more for this hotel as the reviews we say were higher than a property we had stayed at previously. What a mistake, first, went up to our room at check-in and when we opened the door we saw the room had been occupied but had not been cleaned or anything. Then had to wait at the front desk for quite awhile as only one person working the hotel evidently. Where given a different room which was ok, nothing great or worth the price. Bathroom light flickered like an old horror movie for the first several minutes. Finally, if you stay there for more than one night you better be out of your room by 8 a.m. or you won't get your room made up. We stayed for 3 nights and our room was not made up even once, didn't even empty our trash, and we were out of the room by about 9:30 a.m. or so daily. Kept going down to the front desk for new towels. Place was old and definitely tired, but the room did work for a place to stay, just couldn't imagine ever staying there again. Front desk staff were nice for the most part and apologized, but would expect more than an apology. less
Ramon Galindo, General Manager at Best Western Gold Poppy Inn, responded to this review
Thank you for your review. I appreciate you taking a moment to share your experience with us. We sincerely apologize that the options we provided you during your stay did not fully meet your expectations. Your feedback has been shared with our senior management so that we may continue to improve the overall experience that our guests receive. Thank you again for your feedback and we hope to welcome you back the next time you are in Tucson.