In 40 years of travel, this ranks as one of the top 3 most disgustingly dirty hotels I have ever checked into, and the first I immediately checked out of and the first time I’ve demanded my non-refund... more
In 40 years of travel, this ranks as one of the top 3 most disgustingly dirty hotels I have ever checked into, and the first I immediately checked out of and the first time I’ve demanded my non-refundable prepayment back! I was a bit concerned that the common area and hallway were dirty, but dismissed it as a possible timing issue. But look closely at the photos I took as I scrambled to get out of the room! The food bits along the walls and platform bed were alarming, but the bloody looking fingerprint on the shears and the bloody bandaid on the bathroom floor caused me to declare, “we are out of here” to my husband. The young lady at the front desk apologized and offered another room. I asked for a refund, she politely complied and we headed down the road to the new, CLEAN Hampton Inn in Marana!
If Best Western considers what I witnessed as enhanced cleaning due to covid, God bless any weary traveler too who lays their head down in that Petri dish of a hotel! less
Ramon Galindo, General Manager at Best Western Gold Poppy Inn, responded to this review
We greatly value your feedback, and deeply regret your disappointment in your recent stay. Thank you for sharing your detailed comments so we may properly address every area you have brought to our attention. Most importantly, we apologize for missing your overall expectations.