Best Western Gold Poppy Inn

The night went perfectly, this was in the planning stages for years and it finally happened. I was finally able to seduce my mother, I had been planning this for years and it finally fell into place. I don't think it could have gone any better. less

I approached the desk clerk and said hello. I was ignored by this person for a couple of minutes untill they finished what they were doing on the computer, then suddenly, he yelled, "CHECKING IN!" After giving him my information, he slid the key card to me without explaining how to get on the internet, where breakfast was... nothing. The outside of the building looked pretty new, but the room was old and dated. Fraying carpet in front of the bathroom a bad repair of the wall by the sink and the noisy heating and aircondtioning units without a wall thermostat that make a lot of noise when they go on and off. I had a problem while I was there and notified the hotel manager, he did not respond, so I emailed him a second time, then a third time, he did not respond. I wrote a letter to the CEO David Kong, a woman from his office contacted me, but we were not able to resolve the problem. I had a free night from their loyalty program. I told them to keep the free night I would not be using it and to delet my information from the loyalty progam. After staying at Best Western hotels for about 15 nights, my impression was that they were all old and worn, the breakfast is minimal, with no healthy choices. Some of the people who work there just don't seem to care if they do a good job or not. I will never stay in a Best Western Hotel again. less

This hotels was a pleasant place to stay. Everything worked really well, including the shower and wifi. Everything was spotlessly clean and the bed was comfortable. The staff were very accommodating and helpful -- especially Eddie. Breakfast was better than I expected -- a couple of hot items, as well as fresh fruit and the standard breads and cereals. The exercise equipment was limited, but it all worked well; and there was plenty of convenient and safe parking. The only negative was the location -- no restaurants within walking distance -- really just in the middle of nowhere next to the interstate. But it is close the the West side of Saguaro National Park -- and near some great spots for sunsets. less

Immaculate inside and out! Michael was at the front desk and took great care of us - with Corona shut downs going on everywhere he’s on the frontlines for us disgruntled travelers even without all the fear factors he deserves a raise! I would be so lucky if all of my employees were like him! Don’t let him get away over a dollar or two! With that out of the way the grounds were immaculate and so was the lobby and lobby bathroom, this is a very well maintained hotel that does have a hot tub and a pool with a gym. We aren’t allowed to use it because of the government lockdowns and mandates at this time but I did touch the waters and they felt perfect, but everything was wonderful here. I highly recommend this property for a layover, business, or any other reason you may have for being in Tucson. It’s safe and all the facilities would have been fabulous we had a great night here, thanks to Michael and the rest of your staff that was unseen. We were even given a grab and go bag because they weren’t allowed to put any type of drink or food out. The rooms are clean, updated and the beds are comfy we would definitely stay here without hesitation if back in Tucson. I recommend you do too!!! Thank’s to All of You at Best Western Gold Poppy Inn!! less

Very pleasantly surprised by the quality of the food, and the friendliness and efficiency of the breakfast attendants and desk manager. Much better than what we usually encounter. The facility was clean, very conveniently located (especially for activities just to the east of Tuscon). The cookies baked daily were superb! And the rates were among the best we found for Best Wstrn in Arizon. I highly recommend this place. less