Hope you like sleeping on the floor...
15/05/2019 jbburk, Lubbock, Texas
Where do I start? Book somewhere else;
I booked through a travel site, for $70 less than the published rate. I booked a room with double beds. I did this because $210/nite for a standard room was lud... more
Where do I start? Book somewhere else;
I booked through a travel site, for $70 less than the published rate. I booked a room with double beds. I did this because $210/nite for a standard room was ludicrous - especially for this property as you need to go through several construction detours to get there.
When I arrived, they had me in a king room, I showed where I had reserved a double, but they are sold out of doubles...
So the clerk calls the manager, Eddie, to see if he can put us in a suite, which has a sofa bed - nope, Eddie says. Mind you, it's after 11pm local time, so they're probably gonna book those up any minute.... Right?
Then the third-party credit card won't run, so we get to wait around in the lobby while the clerk calls to clear it up. No worries, we've only been in the car 11 hours today...
Finally get a room key, and I get some extra blankets and pillows so I can make the second bed on the floor, so that was nice.
My honest review? There's a lot of places that won't make you sleep on the floor, and for less money. Stay in one of those places, not here.
The GM responded, some canned response including "I've talked to my staff" and "sorry, but you used a 3rd party site" - not "I'm sorry that you had to sleep on THE FLOOR" or "let's make this right" - I did consider grabbing her card during this fiasco, but after the other Manager hid behind the clerk to refuse me service, I figured this is about how it would be handled... Just know that your issues will get the same zero-action response! less
Lisa A, General Manager at Best Western Gold Poppy Inn, responded to this review
Dear Jbburk,
Thank you for sharing your experience with us. I am sorry your experience did not meet your expectations. Once again I apologize for your troubles with my hotel. All comments are shared with the staff so we can continue to improve our services. I hope you give us another opportunity to serve you in the future.
Sincerely,
Lisa Avila
General Manager