Best Western Gold Poppy Inn

I made reservations for 4 nights through Phoenix headquarters. I arrived to find the hotel did not have that reservation number. I was given a room. I put my luggage on a cart and went to room 215.to find the room wasn't clean. The toilet wasn't flushed. I had to go back down with the cart and they gave me room 108. It wasn't clean either. There was urine spots on the floor and blood and makeup on the pillow, which had been turned to the back of the bed. Makes you wonder if the sheets were clean? Pathetic service. The clerk had to leave her desk and clean the room. The next day, the new clerk told me I had checked out the night before! WHAT?? I had to clear that up! What a mess! When I left on Monday, my credit card had multiple charges and credits. They are in a state of disarray in that hotel. Manager works at hotel next door also. Where is brand loyalty? Also, at 3am on third night (morning) fireworks were lit outside my window. Police in the morning said it was considered a bad area. I watched officers remove a suspect from the hotel next door. What a terrible experience! less

My husband and I booked a last-minute stay at the Best Western Gold Poppy Inn when we had to reroute a hiking trip due to a snowstorm and fires in Colorado. The accommodations were fine but we didn't feel the staff was taking COVID seriously enough. When we arrived at check-in, we were helped by a gentleman who wasn't wearing a mask despite signs everywhere saying they're required (we were wearing ours). There was some plexiglass at the front desk but he didn't stay behind it the whole time. He checked us in within a few minutes. We asked if we could borrow a bell cart and he directed us to it. While getting it, we saw two men come through the lobby and go up the elevator - one was maskless and the other had his pulled down. We had been traveling across the southwest and this hotel was the only one that didn't take the precautions as seriously as they should. The rest of our stay was fine. The room was clean and comfortable. The temperature control was sufficient. The wifi was pretty slow but usable. The price was reasonable, especially for a last-minute booking ($87.28 with taxes). We would have recommended this hotel if they had just been more stringent about following COVID safety protocols. less

Facility is a bit tired, with light switch plates broken in room, and maids leaving carts in hallway after cleaning was finished, making it hard to get luggage by the carts. Not one of the nicer Best Western hotels we have stayed in. However, the bed was very comfortable. less

I approached the desk clerk and said hello. I was ignored by this person for a couple of minutes untill they finished what they were doing on the computer, then suddenly, he yelled, "CHECKING IN!" After giving him my information, he slid the key card to me without explaining how to get on the internet, where breakfast was... nothing. The outside of the building looked pretty new, but the room was old and dated. Fraying carpet in front of the bathroom a bad repair of the wall by the sink and the noisy heating and aircondtioning units without a wall thermostat that make a lot of noise when they go on and off. I had a problem while I was there and notified the hotel manager, he did not respond, so I emailed him a second time, then a third time, he did not respond. I wrote a letter to the CEO David Kong, a woman from his office contacted me, but we were not able to resolve the problem. I had a free night from their loyalty program. I told them to keep the free night I would not be using it and to delet my information from the loyalty progam. After staying at Best Western hotels for about 15 nights, my impression was that they were all old and worn, the breakfast is minimal, with no healthy choices. Some of the people who work there just don't seem to care if they do a good job or not. I will never stay in a Best Western Hotel again. less

This hotels was a pleasant place to stay. Everything worked really well, including the shower and wifi. Everything was spotlessly clean and the bed was comfortable. The staff were very accommodating and helpful -- especially Eddie. Breakfast was better than I expected -- a couple of hot items, as well as fresh fruit and the standard breads and cereals. The exercise equipment was limited, but it all worked well; and there was plenty of convenient and safe parking. The only negative was the location -- no restaurants within walking distance -- really just in the middle of nowhere next to the interstate. But it is close the the West side of Saguaro National Park -- and near some great spots for sunsets. less