The Last Resort
02/05/2018 Jason C, Vancouver, Washington
I like Best Western Hotels, usually, and I especially like the breakfasts they offer. However, the BW in Grass Valley is a major disappointment. Besides being old and extremely out-dated, it appears d... more
I like Best Western Hotels, usually, and I especially like the breakfasts they offer. However, the BW in Grass Valley is a major disappointment. Besides being old and extremely out-dated, it appears dirty and has a poor First Impression. The carpets are grossly stained (every room I've stayed in has stained carpets - and I've stayed here a dozen nights or more in the last year) and the furniture isn't much better. If you're wondering why I stay so frequently when it's gross - there's just not many options in the Grass Valley area and I need to travel here for work. There's more expensive hotels, but the corporate bean counters don't approve of those expensive hotels. So, if you travel on a budget, stay here but do NOT take off your socks! The staff varies - this trip they were friendly and cheerful, but on most visits they hardly speak to you other than "driver license and credit card" - not even a please and thank you. And the breakfast...to be honest I've never eaten it. The bacon just doesn't look right and the eggs...um, yeah, no. I appreciate the bottled water they have available - but if they read this, maybe they will start putting them on ice so they are cold! (hint hint). Overall...I love this area and am grateful I get to come here for business, but this is my least favorite hotel that I stay in throughout the year, and I stay here out of necessity, not choice. It's generally busy, it's conveniently located, they have an outdoor pool and hot tub, and there's some positive reviews here, so take mine with a grain of salt - just don't forget your slippers! less
Rosa T, General Manager at Best Western Gold Country Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.