Nice property, but with serious service issues
13/05/2019 slg2if, Seattle, Washington
I struggled on whether to give this motel a 2 or 3 star rating. While the property itself is generally clean and well kept, it sits very close to highway 60, so there is some road noise. The problem... more
I struggled on whether to give this motel a 2 or 3 star rating. While the property itself is generally clean and well kept, it sits very close to highway 60, so there is some road noise. The problems are all related to service. The front desk staff is nice, but the housekeeping staff and management have issues. When I came back to my room to hit the swimming pool, as I was walking down the hall in my swimsuit and a coverup (holding a towel from my room) I was called out by a housekeeper who was about 20 feet behind me in the hallway. She asked if I had taken the towel from her cart. I told her I had not, and that it was from my room. Then, she demanded to know what room I was in. When I told her, she said that she hadn't cleaned that room yet. I replied that somebody had, because the bed was made. When it dawned on her that I was headed to the pool, she backed off. The next morning when I was washing my hair, I discovered that the dispenser for conditioner was completely empty. Lastly, there was a spider in the bathroom. When I called the manager of the hotel from the airport, in order to share this information, she claimed that she "couldn't believe" anyone on her housekeeping staff would confront a guest about taking a towel. She further explained that sometimes their dispensers don't work properly, so I shouldn't just assume that the conditioner dispenser was empty. She did, however, claim that she would look at the video surveillance tapes to see which housekeeper it was that confronted me. Frankly, any motel that has a problem with clientele stealing towels isn't somewhere I want to stay. Conversely, any hotel that scares their housekeeping staff into counting the towels to make sure they're all there isn't the place I want to stay, either. The conversation with the motel manager didn't provide many any assurances that things would improve, and instead sounded like a load of excuses. I won't stay at this facility again. less
GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you for your review.
We are sorry for your unfortunate experience. We did have words with our housekeeper in question and she did try and strike up a friendly conversation with you but happened to use the wrong context. Please be assured that this is not the normal way we deal with people and hope that you will forgive the error she made in discussing anything with you.
We hope that the rest of your stay was fine and hope that you may get another chance to visit us again.