“The Most Outrageously Rude Staff/Owner Ever!”
12/07/2017 Kathy B, Scottsdale, Arizona
I spent two days at this facility for a business meeting. On the first day, the woman at the hotel desk was so shockingly rude I was stunned. Then, a woman I believe to be the franchisee or possibly t... more
I spent two days at this facility for a business meeting. On the first day, the woman at the hotel desk was so shockingly rude I was stunned. Then, a woman I believe to be the franchisee or possibly the manager, came into the meeting room to follow it up with more outrageously rude behavior in front of everyone attending the meeting. And this was not an isolated incident. As the day progressed, I learned that various participants in the meeting were also met with rudeness by these same people. In all seriousness, their conduct was so stunningly inappropriate (especially in a service industry) that it can't adequately be described it in a brief comment. I'll be contacting Best Western HQ directly. Also, I can't comment on the rooms, but the conference rooms were marginal, at best. less
GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you KathyB for bringing your experience to our attention.
This is highly inappropriate behavior as well as not like us usually. We will certainly be providing more training to staff to correct this.
We hope that you will give us another opportunity to serve you again.