14/08/2019 ankp77, Carson City, Nevada
Horrible experience with the lady running the place named Pat. She straight up hates animals, especially certified service dogs, people and pretty much anything with a heartbeat. She questioned her ce... more
Horrible experience with the lady running the place named Pat. She straight up hates animals, especially certified service dogs, people and pretty much anything with a heartbeat. She questioned her certs and requested her docs...not a problem, we carry those proudly as our service dog is exceptionally trained, however she wanted to see her “do what she’s trained for”...well she detects epileptic seizures and I don’t think that’s a great trick nor an appropriate thing to ask to have demonstrated.
Onto a further issue, while in our room “someone” walked through the hallway making a lot of noise and knocked on our door...I get that noise and such happen, that’s a part of life. Our dog did bark at the door that was knocked on as any dog owner knows that’s their job to communicate with us and protect us. Well no more than 30 seconds later, Pat called the room and I answered, the conversation started about our pup barking and she had stated she was left in the room the day before unattended and barked all day...not true, she was with us at the family ranch the day before. I explained that, then she stated she had complaints about her barking a few minutes ago...later discovered it was Pat who intentionally knocked on the door and was making the noise. She stated service dogs “don’t bark”, my response to her is “do service dogs have their vocal cords removed, is this a suggestion” , Mazi was simply doing her job...Pat continued on with derogatory and false claims. I called my husband and he went to the office to discuss the issue with her. Long story short she doesn’t like animals or service animals. She watched him leave in our truck to go to the ranch and within minutes was in the hallway making the noise and knocked on the door purposely so to her surprise when I answered the phone in our room she started in with her harassment. If you want to feel welcome with a service dog, please do yourself a favor and go elsewhere. We decided to check out early and moved to The Hampton Inn and Suites in Gilbert where they absolutely loved and adored our pup and apologized for the treatment we received elsewhere. When my husband and pup left to head home before our daughter and I did (we stayed a bit longer) they all inquired as to “where is Mazi?” So it’s not a service dog issue, the issue is with the wretched Pat who should never be in the hospitality business. less
GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you for your review. We are sorry to learn of the incident you have written about. This is not the experience our guests typically have.
Firstly, please be assured that all the personnel at the hotel have been trained on the current ADA requirements particularly in dealing with checking in guests with service animals. We welcome service animals but do expect that they do not display disruptive or unruly behavior. After checking the CCTV surveillance, we disagree with the fundamental facts on how you are representing your stay with us. We would like to discuss this further with you and ask you please call us on 480 671 6000 to speak with the manager.
Thanks again for your concerns and staying with Best Western.