I was with a business party, and had the extreme misfortune to stay at this establishment.
This hotel has absolutely no soundproofing, but on top of that, the semi-incompetent and downright rude treatment I got from the staff was over the top.
I was in the motel portion in the back, on the first floor, and there was a large group of people in the rooms above mine and my other party-members. Literally all night, these people were stomping around, screaming, and carrying on. There was tons of alcohol use up stairs and the noise level reflected this. They weren't just inside their rooms carrying on - they were outside on the balconies screaming.
I called the front desk staff first at about midnight. They said they'd talk to them. About two hours later the noise level was still unbelievable, so I called again. The night person told me they were sorry, they hadn't "gotten to it" yet. Absolutely unacceptable. Other members of my party had the exact same reception when we brought our complaints about the noise to the staff.
I called a further three times, up until approximately 4:30/5am. The noise level carried on the whole time.
In the morning when I went to complain to the front of house staff, we were told that basically, we had to suck it up, they were there and they couldn't do anything. The front of house day manager I spoke to was extremely rude, and said the noise level was just going to be like that and I had to deal with it. She told us to deal with it or move to another hotel.
Normally I would have left this hotel immediately, but an event in town had all hotels booked up.
Fortunately, on my third night I was finally moved to the main portion of the hotel rather than the motel out back (after two days of complaining). That was better, the noise was less noticeable, but the residents in the courtyard were still noisy, and I did end up phoning the front desk once. Fortunately after that initial call on the third night I was able to fall asleep (about 2am).
The first two nights I was there I got only 3-4 hours of sleep due to the noise, and while they comped the third night, they refused to give us any further discount. As the whole purpose of the hotel is to allow guests to get restful sleep away from home, they absolutely did not live up to this expectation at all, and their refusal to deal with other guests that are making extremely excessive noise, keeping up everybody else in the vicinity is insane.
Additionally, on the first morning (a Friday) construction began at the hotel at 7:20 AM. While I understood that there was active construction at this place, that doesn't account for the fact that at this time in the morning, a worker started smashing against my wall, trying to get off some old brick facade. REALLY, they couldn't be instructed to start that perhaps a little later in the day?! So after being up until 4AM due to the noise, I got woken up at 7:20AM.
I would never stay at this hotel again, and I'll be thinking twice before staying at ANY Best Western ever again. Horrible rude service, and absolutely unacceptable noise levels. less
Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Thank you for letting us know your concerns on your recent stay with us. We are sorry you were inconvenienced but as your contact that booked the rooms for your group was told at the time of booking that the hotel would be extremely noisy as all hotels in Truro were booked for Nova Scotia Music Week. Our front desk did move some people to outside rooms to move your group inside and offered to check other hotels for your group. We did offer dinner to the people affected and sent a Travel Card to the organizer and were thanked for trying.
Again, we apologize, this is not the norm but was a very busy weekend and our staff did their best (even called the police to have them quiet down).
Regards, Judy N