Good hotel but not perfect
19/07/2016 Drew B, Glasgow, United Kingdom
Having recently stayed at this hotel with our dog, we can't praise Vincent enough for looking after us at breakfast time. We would consider returning for his customer service alone. The hotel is cle... more
Having recently stayed at this hotel with our dog, we can't praise Vincent enough for looking after us at breakfast time. We would consider returning for his customer service alone. The hotel is clean and spacious and the food was excellent. Disappointing that the snooker table has been removed but that's just my personal taste. The only downside was our room (130) was above the kitchen and almost above the function room. The band music was extremely loud until midnight on Saturday evening, followed by two hours of noise from the stairwell areas as guests retreated to their rooms in inconsiderate fashion. My mother had a room on the second floor (248) and the music caused disturbance at this level too. I passed on my displeasure to the lady tending the bar as the reception was unmanned, inviting the manager to sample the noise in our room. Sadly, no attempt was made to contact us and this is the only downside to our stay. In summary, great hotel, customer friendly but avoid if a wedding is on at the weekend as it is not worth the money if you are an early riser like me. less
VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Well firstly Vincent will be so pleased to be mentioned as he takes his position very seriously and It's always lovely to see your name up in "light's" so to speak.
I am sorry to hear that you were disturbed by the function noise on Saturday evening, we do have quite a lot of rooms that aren't affected by it, and we do always to add at the bottom of confirmations that there may be a possibility of this happening on the occasional Saturday evening.
I hope this will not deter you from returning to visit us again.
Many Thanks for taking the time to leave your review.