Third time - not so lucky!
23/08/2015 Dorothy P, Shipley
This was our third stay here and this time we were not as impressed. This is not a bad hotel. It does a lot right, but this time we felt it fell a bit short. The room we were allocated was about two-t... more
This was our third stay here and this time we were not as impressed. This is not a bad hotel. It does a lot right, but this time we felt it fell a bit short. The room we were allocated was about two-thirds the size of our previous rooms - probably just slightly bigger than you'd expect in a comfortable side-street B&B. The bathroom bin was full of someone else's rubbish when we arrived. The complimentary toiletries, which we used on the first of our 3-night stay, were not replenished and we were left without a spare toilet roll during the whole of our stay. The net curtain fell down each time we opened the window. Breakfast had its usual splendid variety and choice but the staff, pleasant and friendly though they were, brought our hot food before we'd finished cereal, got our orders wrong on two mornings and brought toast first so that it was cold and rubbery by the time we were ready for it. The restaurant wasn't overly busy so we couldn't say staff were under pressure. We got an "advanced purchase" price on-line, supposed to be a discount price, but we still felt over £80 a night b&b was a bit high. The hotel is in a good location, however, straight out onto the dunes and beach. Staff are polite and helpful. But, for us, we think it's time we tried somewhere else! less
VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Thank you for taking the time to review the hotel again, it is most unsatisfactory to hear that the bins hadn't been emptied and toiletries not replaced I shall bring it to the attention of housekeeping immediately.
I also note your comments re toast, we bring it with the tea & coffee so you have something hot to enjoy whilst awaiting your breakfast and should you require more of course this will be replenished however I can not apologise enough for getting the orders wrong.
We do have varying sizes of room according to the tariff I am sorry to hear you think it is excessive.
We hope it will not deter you from coming back so that we may try to exceed your expectations once again.