Nice Hotel - HORRIBLE CUSTOMER SERVICE FROM OWNER/MGR
17/07/2019 djanai2000, Parker, Texas
My family and I have frequented this location a few times. This month was our LAST TIME. Will be going elsewhere. We have Family Reunions locally every year and have stayed for other events. We ha... more
My family and I have frequented this location a few times. This month was our LAST TIME. Will be going elsewhere. We have Family Reunions locally every year and have stayed for other events. We have been LIED on and denied a room AFTER receiving booking confirmation, Given a Room Infested with Bedbugs, and told the online rate would NOT be honored and he had the right to NOT honor. This location is Independently Owned by Pratik Bhakta, but they still must comply with BW's Standards. Corporate has been notified of the series of events that have occurred with this Family.....every incident had a witness that heard the interaction but yet Mgmt attempted to lie his way out of it when he was talking to a man. Unfortunately for him, the man heard the conversation as well. He then attempted to apologize to the Man for how he was rude to the wife instead of speaking to the wife directly. Needless to say, I am done with this Hotel.....There are 3 other options and 1 does have a free breakfast as well.....
This hotel may be decent, food is just so-so..., but I refuse to spend $$$ where I am disrespected as a Woman.... less
PB604, General Manager at Best Western Giddings Inn & Suites, responded to this review
We are sorry that you feel this way. Wish you the best at the other hotels in town.