Avoid if driving/if theres a wedding on!
25/03/2018 hayleyjaynehodson, Lincoln, United Kingdom
Hotel lovely, really clean and staff are so kind and friendly. However, the website States free parking, and it's not, though it's not expensive anyway, there are only 30/40ish spaces and it's not sol... more
Hotel lovely, really clean and staff are so kind and friendly. However, the website States free parking, and it's not, though it's not expensive anyway, there are only 30/40ish spaces and it's not solely for the hotel, it's a council run car park shared with neighbouring restaurants, so in the evenings it's a gamble to leave your parking space! So, onto the other problem, inconsiderate geordies. The room we were originally put in shared a wall with a bloke who would NOT turn his bass music off! Couple of talks with the reception and they were good enough to move our room to a better suite far away from him. Which we really appreciated. However! The wedding party then decended to the hotel rooms, where my husband and I are awoken by screaming, laughing and total lack of consideration for other guests on that floor at 2am. I then rang reception again and the guy was lovely enough to come and speak to them about turning the noise down. But they didn't. Rang again at 3am to be told by the receptionist he's already "told them once, I'll see what I can do". (Basically Translates as I'll do nothing, they're drunk geordies and I'm only one guy).
Cannot fault the hotel and the staff. Brilliant bed, clean rooms, top location for getting into Newcastle and to the metro centre. But never again. less
Joy B, Manager at Best Western Gibside Hotel, responded to this review
Thank you for reviewing our hotel.
I apologise for the inconsiderate guests staying in the hotel on Saturday evening. I can assure you that this is not the normal behaviour of our guests.
Our main consideration at all times is the comfort of our guests and we were extremely upset at the inconsiderate behavour of some of the guests. Our NIght Porter will always help as much as he can and was upset that he could not help further on this occasion.
I do hope that you will consider returning to the hotel in the future.