We had our daughter’s wedding here on Saturday the 16th of November 2019, and we would just like to say that we could not have wished for a better venue. From start to finish the day was absolutely fantastic. The wedding advisor, Mary, did a truly wonderful job with the organisation and everything panned out as planned. The reception desk, bar staff and catering staff were superb, and could not have been more pleasant and helpful on the day.
The room where the service was held was excellent, and the restaurant where the afternoon reception was held was beautifully laid out and decorated. The meal was hot, freshly cooked, and delicious. We had to leave the restaurant for a couple of hours while they cleared it, set out new seating arrangements, and decorated it for the evening disco. How they did it in two hours just shows how professional the team were.
The disco for the evening reception was perfect and the buffet was tremendously good. All in all this was a day that went off perfectly due to the hard work of the staff of the Gibside Hotel.
The one person who I must give a special mention to is Lynn, who if I remember correctly, was the catering manager. This wonderful lady absolutely made our day, I cannot praise her highly enough for her professionalism, warmth, helpfulness, patience and good humour. Whatever they are paying you Lynn you deserve every penny, and more!
Thank you so much Gibside hotel, you really did make this a day to remember! less
Joy B, Manager at Best Western Gibside Hotel, responded to this review
Thank you so much for taking the time to review our hotel.
We are pleased that your day went well and it is always extremely rewarding to receive comments like these about our staff.
I will pass on your thanks to everyone in the team and look forward to seeing you back in the hotel soon.
Thank you again.