I had booked a three night stay to visit the battlefields and other local attractions. I had been to Gettysburg before (many times) but not at this property. I wanted to stay last time I was here in 2007 but, it wasn't open yet. Glad I was finally able to.
First, the room rate was phenomenal for this quality hotel! Granted, I am a "Platinum" level member but still.... It was a fantastic rate, even for the off season.
Second, the property is new, clean, well maintained, well appointed, and has every amenity you could ask for. One niggle - the access drive, from Steinwehr, is easy to miss. I would have thought a wider, more grand entrance would have been designed in. One other note, the beds seem a bit firm. I got a good night's sleep but, I would have liked a bed that's a bit softer. Loved all the available electrical outlets and USB port access around the room.....even in the front of the microwave!!!!! Loved the microwave and mini-fridge being built in to a "kitchen" area, instead of just being placed in the room as an afterthought as is the case in so many hotels.
Third, and most importantly, we stayed during the COVID-19 outbreak of '20. The first two days were no problem, everything was open. One the second night, we found (after being out of news reach for the day) PA was closing down. Restaurants, museums, non-essential services, etc.... all closing at midnight. We had a bus tour scheduled, and paid for, for the third day.
Mille, the evening front desk clerk, said she also worked for the tour company we were using and that they were closing also. She wasn't sure about the already scheduled tours. Even though it was after hours and she really didn't have to, she contacted her boss, at the tour company, and asked. She then relayed to us what was going on (tours cancelled and refunds were being processed). It saved us from hanging around, not sure, and calling the tour company once they opened in the morning. She saved us the hassle and the uncertainty. She then said it was OK, and understandable, if we wanted to check out early due to all the closings.
That was exactly what we did and there was no issue, what-so-ever! Millie, and the Best Western, Gettysburg, handled the loss of business (through no fault of their own) with professionalism and empathy toward their guests. It is truly something I appreciated and cements my resolve to stay at this property whenever I visit Gettysburg.
One last note, I would have liked to see some sort of landscaped outdoor seating area. Gettysburg is such a nice town, it would be nice to sit outside and enjoy the evening with a beverage and good company.
Overall, I highly recommend this hotel to anyone traveling to such a wonderful town. less
laurawmares, Manager at Best Western Gettysburg, responded to this review
Thank you so much for your glowing review! As a family owned and operated business, we are committed to giving our guests the best possible service. We will keep your suggestion about a landscaped area in mind- you're right, that would be a nice addition. Although we wish it was not necessary for you to cut your trip short, we certainly understand under the circumstances, and hope to welcome you back on your next trip to Gettysburg!