I'm a rewards member & my daughter & I stayed at the Best Western Gettysburg recently while touring Gettysburg College & we had several concerns. It was our first time visiting the area & we asked if there were any rooms with a view if we might upgrade. The gentleman at reception offered a "room with a view." When we checked into our room, we had a view of McDonalds & the parking lot. Additionally, although the hotel has signs reminding guests "masks are required," we saw housekeeping walking the halls multiple times without masks, & front desk staff + management without masks, only putting them on when guests approached. I asked one of the housekeeping staff why she wasn't wearing a mask, she replied, "I don't wear one when I'm cleaning the rooms." I found this an unacceptable practice during a global pandemic. My daughter & I prefer fresh air & had our window partially open in our room. We had to close it several times due to cigarette smoke overpoweringly wafting in. Although the hotel is non-smoking, the property isn't & cigarette breaks happened underneath our window. The days & nights were chilly & our beds had sheets + one light blanket which wasn't adequate. We did have two very helpful staff members at reception, who went above and beyond to help us find transportation & to provide us with information about the area. We did appreciate the mini fridge & microwave & filtered water provided in the lobby. However, overall, this was a disappointing stay & we won't return. less
Nathan Mares, General Manager at Best Western Gettysburg, responded to this review
I am sorry that you did not enjoy your stay with us. To address your concerns. We do have 3 rooms that can be booked specifically with a view of that battlefield that is on the front of the building. Those do book fast. The next best room we could get you in would be on the battlefield side. Just to the left of McDonald's is all battlefield and past McDonald's is where Pickett's charge took place. I am sorry that you encountered staff not always wearing a mask in the hallways, I will address this with all staff. Every room does have its own heat/AC control to make the room a comfortable setting. If more blankets are needed we have plenty at the front desk to pick up or you can always request one and we can bring it to your room. I hope that you will consider giving us another chance if you daughter decides to come to Gettysburg College.