Smelled like a musty basement
We knew we were in trouble when the smell of musty basement hit us as we entered the lobby. It didn't get any better has we entered our room. This was 4th of July weekend and the weather was very hot ... more
We knew we were in trouble when the smell of musty basement hit us as we entered the lobby. It didn't get any better has we entered our room. This was 4th of July weekend and the weather was very hot an humid but it was actually dryer outside than it was in our room. The air conditioner was cooling the room but not conditioning the air at all. The clothes we hung in the closet were damp when we got dressed in the morning. The ice machine was empty every time we attempted to get ice. The breakfast was fine but the breakfast area is very, very small with only 4 tables with 4 chairs each. Our room was not very clean. My white socks were black on the bottom after walking around in the room for one evening. The bathtub had a large crack in the floor. The beds were old and very uncomfortable and because the room was so damp you stuck to the sheets. The location was good for our needs and the room was quiet. This hotel is old and in serious need of updates. less
Asha Dhanani, Owner at Best Western Germantown Inn, responded to this review
I am sorry that you found the smell and condition of the hotel below your expectations. My sincere apologies for not meeting your expectations. We would have been gladly taken care of the issue if you have brought that up during your stay. We will take the necessary actions to improve our facilities and amenities.