Made to feel unwelcome before Christmas
Our family often stays here. Three different groups of our family. This time we came to visit family at Christmas. There was no agent to great us and when they did they couldn’t find the reservation a... more
Our family often stays here. Three different groups of our family. This time we came to visit family at Christmas. There was no agent to great us and when they did they couldn’t find the reservation and blamed their “new system.” Instead of offering to make us two new room reservations; they complained inappropriately about having to work on Christmas. We said, well we will see you Christmas morning. She snubbed us and we apologized and said we understood she would rather be with her family than us. She continued to complain. We had two other complains about the air in the room not moving/ aircon unresponsive and us needing an extra writing pad. Both times the agent made us uncomfortable threatening physical violence against the housekeeper for not replacing it and that someone didn’t fix the aircon like they should have before she assigned us that room. We told her she made us feel unwelcome. Instead of just handing an extra pad of paper the agent would complain and cause massive scenes. We where also unsatisfied with the shower which was clogged with minerals and did not spray fully and the weird half pillows. I would not recommend this place to anyone. No one should threaten people with physical violence even jokingly. We seemed to be a massive inconvenience. It appeared only 6-10 cars were parked here overnight. They don’t seem to want to keep or earn your business. less
Inspiration513175, Owner at Best Western Geneseo Inn, responded to this review
I really appreciate it for bringing this situation to our attention. I am sorry you had to face this type of behavior. I will definitely talk to person. This morning my maintenance staff have addressed the maintenance issues. Please let us know it is to your satisfaction.