Best Western Geneseo Inn

Very nice place myself and all my workers like your place and we will come back to stay everyone is very nice and friendly service. We have been to this place before and we have been very happy with the service and staff . Thanks for all the great service you have done great service and we will always stay there again and again less

Booked room online in Nov. Called that day and was told pets were allowed. Arrived with family for Christmas and told no pets allowed in the room I booked. Forced to rent two rooms. Was told they would provide a comparable rate to online price so I canceled the online reservation. After checkout charge was significantly more. Called hotel. Desk clerk was terribly rude, offensive and unprofessional and would not make adjustments. Had to leave a day early and also not willing to make adjustments. Said cleaning staff had left. However, while there hotel was not busy and saw rooms sit uncleaned for days. Asked for manager but was told he/she was out of the country. Would not recommend. less

Have stayed at this hotel many times as it is the only available option where our kids live. This time the room was so hot that the door was propped wide open when we got there. We turned off the inroom heat and opened the window for awhile (it's winter here!) but sweltered through the night. In the AM we discovered there was no shower curtain! Knowing that there is minimal staff, we just let the whole bathroom get wet. less

Our family often stays here. Three different groups of our family. This time we came to visit family at Christmas. There was no agent to great us and when they did they couldn’t find the reservation and blamed their “new system.” Instead of offering to make us two new room reservations; they complained inappropriately about having to work on Christmas. We said, well we will see you Christmas morning. She snubbed us and we apologized and said we understood she would rather be with her family than us. She continued to complain. We had two other complains about the air in the room not moving/ aircon unresponsive and us needing an extra writing pad. Both times the agent made us uncomfortable threatening physical violence against the housekeeper for not replacing it and that someone didn’t fix the aircon like they should have before she assigned us that room. We told her she made us feel unwelcome. Instead of just handing an extra pad of paper the agent would complain and cause massive scenes. We where also unsatisfied with the shower which was clogged with minerals and did not spray fully and the weird half pillows. I would not recommend this place to anyone. No one should threaten people with physical violence even jokingly. We seemed to be a massive inconvenience. It appeared only 6-10 cars were parked here overnight. They don’t seem to want to keep or earn your business. less

Upon check in, the front desk receptionist did not appear to be in a good mood. However, she was never rude to us and we had several conversations during our stay. The staff was very friendly, always saying “hello” when we passed them. The hotel was clean. The only complaint about our room is that my child found a squashed piece of candy that didn’t belong to us behind the bed skirt. My child mentioned the pool was warm and had a great time swimming. Overall, it was a great experience less