Dated / Old
12/07/2019 Sam W, Mount Gambier, Australia
The room was a good size, but it was all very old and had an old stale smell. No face cloths provided, soap in fixed pump in shower, nothing else supplied. Nothing on websites about 2 flights of stai... more
The room was a good size, but it was all very old and had an old stale smell. No face cloths provided, soap in fixed pump in shower, nothing else supplied. Nothing on websites about 2 flights of stairs and no elevator to get to room. No toaster or microwave, only coffee cups and saucers, no other crockery. Bed very hard. Towels smelt like they had been washed with no detergent or with soiled tea towels. less
GeelongMotorInn, Manager at Best Western Geelong Motor Inn & Apartments, responded to this review
Dear Sam W
Thank you for your review. We are sorry to read that we did not fully satisy your expecatations. Whilst our apartments have full kitchen facilities with toasters, microwave, crockery etc we can also willingly provide these items to motel rooms on request. We are sincerely sorry that our team members were not more intiuive to your personal needs.
In line with our environmental stewardship measures to cut down on single use plastics we provide high quality liquid soap and shampoo dispensers but can also supply other amenity items on request.
We apologise for the housekeeping matters you have raised and have since discussed your issues within our team meeting to rectify accordingly.