Where do I start
23/04/2018 Morgan B, Hobart, Tasmania, Australia
My mum and I came over for 1 night stay for the day on the green concert, I phoned a few nights prior and the lady told me an early check in of 12 noon would be fine. So we arrive just after 12 noon a... more
My mum and I came over for 1 night stay for the day on the green concert, I phoned a few nights prior and the lady told me an early check in of 12 noon would be fine. So we arrive just after 12 noon and after two phone calls to ask for assistance almost 20 mins later someone finally comes to assist at reception ... first they weren’t going to let us check in early. Long story cut short, the room wasn’t ready which is fine so we proceed to drop our bags off and continue on with our day... where do I start with the room when we got back... appalling! $185 what a joke! No mini bar stocked, staff kept blaming a big group the day before for the appalling state of the room.. I was more than embarrassed staying here and paying top dollar for something just totally appalling ...very disappointed to say the least. As for the mess on the bathroom basin which made me cringe... fix it! It looks utterly dirty. less
GeelongMotorInn, Owner at Best Western Geelong Motor Inn & Apartments, responded to this review
Dear Morgan B
Thank you for the gift of your feedback. We are sincerely sorry that you did not enjoy a satisfying experience that would have added to the memorable enjoyments of the Day on the Green concert. Please rest assured that your comments will be used to assist us to continually improve on our services and facility offerings as we strive toward ensuring consistent and positively memorable experiences for all of our guests.