This Best Western Needs a Face-Lift, but is a Great Option Outside of Syracuse
27/08/2019 Randy H, Chicago, United States
We got caught-up by new student move in week at Syracuse along with the County Fair. Meaning, inflated room prices at all Syracuse hotels and motels. We were headed towards Albany, and found that this... more
We got caught-up by new student move in week at Syracuse along with the County Fair. Meaning, inflated room prices at all Syracuse hotels and motels. We were headed towards Albany, and found that this Best Western in Utica was a good stopping point.
The front desk staff was very friendly and helpful. We did have some issues with our key cards, but these were quickly resolved. The cleaning staff was also very friendly.
My only complain is that the facility seems a bit run down. We try to stay at Best Westerns whenever traveling, so I do have a reasonably good understanding of different facilities. This one is a bit rough and can use some updates. Other than that, we will stay at this location again because of proximity to Syracuse, and because of the staff. less
Tina M, Guest Relations Manager at Best Western Gateway Adirondack Inn, responded to this review
Dear Valued Guest,
Thank you for providing us with feedback from your recent stay. It's great to hear that our staff was accommodating and helpful, however, I do regret that you experienced some shortcomings during your stay especially with the key card and condition of the hotel at that time. We take all reports of lacking service and your suggestions for improvement. We greatly appreciate your time in bringing a number of important matters to light and we hope that you will find your expectations to be far surpassed during your next stay with us.