Best Western Gateway Adirondack Inn

175 N Genesee Street, Utica, New York, 13502-2511, United States
based on 443 reviews Trip Advisor Logo
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Best Western Gateway Adirondack Inn

Welcome to the newly renovated Best Western Gateway Adirondack Inn, the heart of the Mohawk Valley! Located just off of I-90, Exit 31, halfway between New York and Niagara falls, we offer the perfect accommodations for all travelers.

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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Gateway Adirondack Inn

Traveller Overview:
3.5 Rating: 443 reviews
Excellent 24%
Very Good 33%
Average 26%
Poor 9%
Terrible 5%
Rating

SecretShopper001, wrote review 08/12/2019

CLC Drivers Beware

If your a rewards members, expect a fight to get your night credit & points that you deserve. This hotel property management will not give your points or stay credit. They don't care that us truckers ... more

Owner Response
Tina M, Guest Relations Manager at Best Western Gateway Adirondack Inn, responded to this review
Dear Valued Guest, Thank you for taking the time to share your review and experience. I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback will be forwarded to the management team. We truly thank you again for sharing your feedback and for your valuable business.
Rating

Rodney H, wrote review 27/11/2019

Older facility

This was an older building. Actually it was in my companies list of places to stay. This place needs a lot of upgrades. I will say it’s not the slumps either. If you need some where to stay last minut... more

Owner Response
Tina M, Guest Relations Manager at Best Western Gateway Adirondack Inn, responded to this review
Dear Valued Guest, Please accept our sincerest apologies for the state of your room upon your arrival. It is not like us to deliver poor accommodations and we will work our hardest to get back to the standard we are known for. Know that actions shal be taken to improve everything on priority and you can have a better stay next time.Thank you for the feedback and we hope to have another chance to impress you should you make a return to town. All the best.
Rating

Culture56648797394, wrote review 09/11/2019

Hotel review

Nice hotel and staff and close to restaurants and close to interstate. Her direct message v fy u fgh cfy ffggg ffhjh cdfgh is the same as other night in the drop box and the only thing that is reall... more

Owner Response
Tina M, Guest Relations Manager at Best Western Gateway Adirondack Inn, responded to this review
Hi Culture56648797394, Thank you so much for your kind words. I’m so pleased that you found us a clean and pleasant place to stay and that our location was to your liking near restaurants. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.
Rating

Machokidd, wrote review 01/11/2019

Very nice

Very nice room Very clean room clean bathroom Nice breakfast Helpful front desk personnel Comfortable bed 120 bucks a night not a bad price for a room. Nicest part is the room doors are in a c... more

Owner Response
Tina M, Guest Relations Manager at Best Western Gateway Adirondack Inn, responded to this review
Hi Ronutso88, Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to do good always for our guests. We are really appreciative of your generous compliments about our clean and nice rooms, breakfast, helpful staff and comfortable bed. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcoming you again soon
Rating

April B, wrote review 30/10/2019

Convenient yet disappointing

Best Westerns seemed to have always been a top notch hotel. Not a chain I usually frequent while traveling as they always seem to be on the expensive side. I actually booked in Utica because one of ... more

Owner Response
Tina M, Guest Relations Manager at Best Western Gateway Adirondack Inn, responded to this review
Dear Valued Guest, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take all reports of lacking service and your suggestions for improvement, particularly those that you have raised. We greatly appreciate your time in bringing a number of important matters to light and we hope that you will find your expectations to be far surpassed during your next stay with us. Kind regards.