Best Western Gateway Adirondack Inn

175 N Genesee Street, Utica, New York, 13502-2511, United States
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Best Western Gateway Adirondack Inn

Welcome to the newly renovated Best Western Gateway Adirondack Inn, the heart of the Mohawk Valley! Located just off of I-90, Exit 31, halfway between New York and Niagara falls, we offer the perfect accommodations for all travelers.

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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
175 N Genesee Street, Utica, New York, 13502-2511, United States

Reviews of Best Western Gateway Adirondack Inn

Traveller Overview:
3.5 Rating: 447 reviews
Excellent 23%
Very Good 34%
Average 26%
Poor 9%
Terrible 5%
Rating

donnasH6216CX, wrote review 31/07/2021

Such a disappointment!!!

Bed was good, butttt…the ROOM was very dated, musty, strong smell, stained washcloth, sticky-tacky carpet, bathroom needed attention. BREAKFAST—-horrible!!! Wrapped “sandwiches” with a flat “egg” and ... more

Owner Response
Leyna Ortiz, Guest Services / Front Office at Best Western Gateway Adirondack Inn, responded to this review
Dear Guest, Thank you for feed back. We are working on all your concerns. We are also in process of new room furnishing. Since pandemic started our breakfast offering is limited, due to short supply of individually wrapped items we are preparing breakfast items. Hopping for normal operation in short future.
Rating

LDinerguy, wrote review 13/06/2021

Average Motel

A perfectly adequate average motel a slightly above average price. A functionally obsolete structure but with well done, if sill patchwork upgrades. The faux hallways on the one story wings were wel... more

Owner Response
Leyna Ortiz, Guest Services / Front Office at Best Western Gateway Adirondack Inn, responded to this review
Thank you for the 4 out of 5 star rating. We do appreciate your business and feedback.
Rating

Katherine M, wrote review 12/06/2021

Convenient location before starting your trip to the Adirondacks.

Our room was spotless with comfortable full beds. There were plenty of plugs at bedside, desk and wall for your electronics. The bathroom was a little on the small side but was laid out for function... more

Owner Response
Leyna Ortiz, Guest Services / Front Office at Best Western Gateway Adirondack Inn, responded to this review
Thank you for the excellent rating. We do appreciate your feedback. Hope to see you in the future.
Rating

William V, wrote review 30/01/2021

Not typical of Best Western facilities

This is a former motor lodge with a glass 'hallway' linking the rooms to the lobby. Bed was excellent. Heat was fine and needed to compensate for draft under room door. Facility is clean and functiona... more

Owner Response
Leyna Ortiz, Guest Services / Front Office at Best Western Gateway Adirondack Inn, responded to this review
Thank you again for your business and feedback. It is important to us to help make future stays better for guests. We also have an annex building with a more traditional hotel design and feel to it located on our property if you do decide to return.
Rating

SecretShopper001, wrote review 08/12/2019

CLC Drivers Beware

If your a rewards members, expect a fight to get your night credit & points that you deserve. This hotel property management will not give your points or stay credit. They don't care that us truckers ... more

Owner Response
Tina M, Guest Relations Manager at Best Western Gateway Adirondack Inn, responded to this review
Dear Valued Guest, Thank you for taking the time to share your review and experience. I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback will be forwarded to the management team. We truly thank you again for sharing your feedback and for your valuable business.