Best Western Gatehouse Hotel

I was passing through the area and only stayed one night, but it was perfect for my needs. My room was comfortable, and a bit spacious compared to what I expected from other English travels. The bed was clean and comfortable. There was an electric kettle with tea and instant coffee. (not a fan of instant coffee, but that was only a minor ding) The only real complaint I had was the shower was incredibly loud. It was warm and had great water pressure. I really enjoyed it, but I feel confident my neighbors could all hear it running as well. The hotel is smaller, but laid out beautiful with old wooden panels. It has a nice little bar and eating area. I did not partake, but I heard other guests mention that they enjoyed their food. I would certainly stay here again and recommend it for anyone. less

Stayed here regulary and the standard of customer service never fails. always a friendly greeting and nothing too much trouble. the staff are joy and so friendly. The evening food is excellent value and well cooked The breakfast is something else , freshly cooked and plentiful The hotel is an old house and panelled in all pubic areas ...unfortunately bar area too small and cosy. the amazing star of the hotel is Marina who pops up all times of day from breakfast to late at night ...i am sure she must have a twin sister...she interacts so naturally will all guests A fine home from home less

Stayed at the Gatehouse hotel. Hotel is only a short drive from the centre of Ipswich. The hotel is an eclectic mix of buildings sitting in 3 acres of grounds. The room we had was nice and modern but the best thing about the hotel was the very friendly and helpful staff and the excellent and I mean excellent food. Highly recommended less

we recently had the misfortune to stay at this hotel one saturday. things didnt start well when we booked in and was confronted by an arrogrant eastern european receptionist who struggled with basic english. we were allocated room 2 ...supposely a delux room...well a broken sink and filthy curtains and windows. when we asked to see the manager was told by receptionist she was the manager and no other rooms available. we went for dinner to be a confronted by a drunk waitress called sal. food was okay but it seemed that there was an ongoing dispute about staff not being paid which was being discussed loudly by the chef and sal in the kitchen which could be heard by us and other guests it was embrassing . breakfast was good. this hotel has potential but spoilt by noise from kitchen as there was some sort of row between chef and the receptionist. Hotel has potential but is mismanaged less

We stayed for a local family wedding. The hotel was very clean, pretty and the staff were more than helpful, attentive and efficient. Although we booked a table in the restaurant (7.30 on a Friday night), we were the only diners - how can they afford to run it? The meal was excellent and the staff were more than happy to help with gluten free choices (coeliac disease). Superb breakfast. Only downside was the bar is tiny (2 tables with 4 chairs in all) so our party of 5 retired to one of our large bedrooms to drink and chat. less