Best Western Gatehouse Hotel

My first visit and yes I will return. A good deal direct for my meals and stay. Pleasant greeting from Marianna, very helpful throughout this stay. Susan,Heather and Head chef can't remember his name and the rest of the crew here very obliging. I spoke to other guests over the two days and there are customers that return regularly and one has been there since August 18 says it all. That kind of says he's happy here away from home. I stayed two days on business. Room clean and replenished far better than a 4* I stayed at recently. Menu a very good choice to choose from. Breakfast well I couldn't eat it all a very good portion. If you are up near Ipswich it's well worth a visit. I did speak to the owner and told him what an excellent hotel is, and afterwards I saw an achievement award for winner of customer service in 2017 hidden away. So an unbiased report. Well deserved praise. less

Stayed here on business for two nights. The staff were very friendly and breakfast was freshly cooked and delicious. The restaurant food was very tasty and good value and the Addams beer in the bar was most welcome less

what a charming hotel, oak panneling in the public rooms . clean through out and cared for. have stayed several times in different rooms in the main house and all have had a comfortable bed and refurbished bathrooms. evening meals off the bar menu are excellent and reasonable priced. the hotels real asset tho is the friendly and helpful staff, all have a smile and seem to enjoy working there special mention to Marinie in this aspect. can recomend this hotel less

Arrived late and the staff waited up for us (felt a bit sorry for her as she was waiting to go to bed). Very welcoming. I could not fault any of the staff in anyway but the room we had (an outside annexe) was very tired indeed. The bed was clean and comfortable but the room was very cold, noisy till late as there was a party going on somewhere, soiled carpets and the mould in the bathroom. Showered in the morning, by way of electric shower. Husbands was fine, then it broke and I had to hold the button in and try to shower with one hand. For this we received a reduction on our bill which we agreed to but it wasn't that cheap to start with. The breakfast was good. Room needs to be taken out of service - replace the shower, give the carpets a good clean or replace and get rid of the mould. less

My mum and I enjoyed an extremely pleasant overnight stay at The Gatehouse Hotel. We were impressed with the interior of the hotel including dinky bar area and oak panelling throughout. Our bedrooms were immaculate and finished to a most desirable standard. The bed and linens spotless and cosy. Loved the evening meal, my steak cooked to perfection. Must emphasise that we received a warm welcome and attentive service from the ubiquitous Marina who works very hard to ensure a delightful hospitality experience. Would definitely stay again if in the area and would recommend heartily. less