Hotel good, food not so good...
10/08/2016 cramptwin11, Goole, United Kingdom
The hotel itself was nice, the rooms are nice and so are the staff. The only thing that lets this place down is the food, I got a steak for the evening meal and asked for it medium rare and it came ou... more
The hotel itself was nice, the rooms are nice and so are the staff. The only thing that lets this place down is the food, I got a steak for the evening meal and asked for it medium rare and it came out medium well, so I sent it back and asked for a new one and they agreed it wasn't cooked to my spec, when the next one came out it was even worse, also cooked medium well, but I just ate it because I was starving! And the cooked breakfast is horrific, bacon is smoked, sausage are chipolatas, the egg was overcooked, the good thing was the beans and toast, that's all I had. I would visit here again, just not eat here.. There's a hungry horse accross the road, go there to eat if you plan on staying here. less
BWClaydonHotel, Front Office Manager at BEST WESTERN Gatehouse Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we would like to look into this matter further if you could contact the Head Chef directly on 01473 830382 or by email
email@example.com. we do have a few questions that we would like to ask you to be able to complete the investigation.
If I can provide any assistance, please don't hesitate to contact me directly at 01473 830382.