First-class in every way!
15/07/2019 brianhA1669KZ, Morpeth, United Kingdom
You get a great welcome at the Gatehouse. Marianna always has a smile, from the moment you arrive at reception to the moment you leave. Nothing is too much trouble for her! Despite the fact there must... more
You get a great welcome at the Gatehouse. Marianna always has a smile, from the moment you arrive at reception to the moment you leave. Nothing is too much trouble for her! Despite the fact there must be a team working somewhere in the building, Marianna seems responsible for virtually all aspects of customer care. I wonder if management value her input sufficiently. We only saw three members of staff over our two-day stay, however every need was catered for.
Our room was spacious and spotless (No. 2). Double-aspect windows let the natural light flood in. The bathroom was roomy with lashings of hot water and clean towels at all times.
The hotel is small (just as we like it), and the only thing missing in this 16 room hotel is a lounge area for guests. The Bar Area is also tiny. This did not prove troublesome for us over our two day stay, but if we had been resident for a longer period it could have become an issue, especially on wet days!
There's lots of car-parking and spacious grounds. The tired-looking outside might put you off at first, but don't let it. Like many a good soul, it's what's inside that really counts; a happy, calm, restful peace pervades, interspersed with laughter and smiles. If you're looking for liveliness and laid on amenities, this is not for you. We love it!
Meals were excellent and of much higher quality than the three-star AA rating the establishment currently holds. Lloyd, you did us proud. Thank you!
We do so wish we lived closer. But then we would visit too often to rest and recover from our busy lives! less
Claydon I, Manager at Best Western Gatehouse Hotel, responded to this review
Thank you for taking the time to fill in the response review; we hope you enjoyed your stay as much as we enjoyed your company. It is pleasant to receive positive feedback from our guests, you can look forward to a warm welcome
on your return, many thanks.