Best Western Gatehouse Hotel

I stayed here for two nights and so booked the cheapest single room. On arrival, early evening on a Friday, I was offered an upgrade to a double. My first ever upgrade! I was delighted! The room was a reasonable size for a standard double and the bathroom was spacious. Easy parking and easy access from the A14 was a real plus. Situated down a quiet residential road, there is adequate parking and lovely grounds. I had breakfast and evening meal and was surprised by the quality with such an extensive menu (Three menus including a specials a la carte and a "fine dining" with prices for one, two or three courses). On night one, the goats cheese starter was outstanding and the lamb was cooked to perfection. On night two, the steak was lovely, served with an unusual but tasty spinach and mushroom garnish. The cheese and biscuits had a nice selection of brie, cheddar and Stilton. Breakfast was not included in my booking, but I added it and, again, it was really well cooked, though the coffee got cold quite quickly. There was a nice selection of pastries, jams, cereals and fruit. Service was impeccable and nothing was too much trouble. If you are considering one of the 2 hotels in this chain in Ipswich, definitely choose this one. It is far superior. less

Went for a one night stay as we were going to a function. The room was small and the bathroom was tiny, I bumped my head on a glass shelf above the washbasin while trying to wash my face. We arrived at 1-30 p.m. The menu stated that bar meals were available until 2 p.m. This was not so, no kitchen staff were on duty and we had to make do with a packet of crisps. We returned to the hotel about 9p.m. And I had noticed a Guinness pump when I was getting the crisps, and was looking forward to a pint of draught Guinness. Once again disappointed, it was a dummy pump and the Guinness was in a tin which is not to my liking, the two draught pumps were both lager. Who I wonder organized the bar facilities, obviously an amateur. On a better note the breakfast was terrific no getting you own, table service and a full English plus baked haddock or kipper's were on offer and a very nice pot of coffee. To reiterate, the staff were very good and they seemed to manage everything without supervision as we saw no sign of a manager. We go to Ipswich often and would not hesitate to stay there again but I would book in person and make sure of a better room with a bath and not a shower. less

An absolute must, staff were really friendly, did not feel that we were being rushed and nothing seemed to be too much to ask, went here for Mothers Day, 13 of us and not one complaint about anything, atmosphere was really nice, would totally recommend giving this place a visit less

Came here the night of 1st April 2019, 3 of us on a business trip. Cannot thank the night staff enough, absolutely awesome, very friendly, reception and bar staff - very professional - thanks Rooms were great - would definitely stay here again - thanks less

To stay the night here was just under £90 for bed and breakfast. The hotel is all locked up at 11pm. The hotel has character and the member of staff that greeted me was charming and helpful. But no advantages staying here as a Diamond select member....no room upgrade and no attempt to make me feel valued. A tiny bedroom with a window the size of a postage stamp. I had ordered a bottle of water for my arrival....it was half full...don't know what happened there maybe whoever delivered it found it thirsty work and drank some of it. Not good value and another reason to wonder why I spend thousands of pounds in Best Western hotels and this is how you are treated.Its different but not to my taste at all.I will go elsewhere next time I'm in Ipswich. less