Best Western Gatehouse Hotel

Held my daughters baby shower at the gatehouse today, wonderful service, couldn't do enough for us. Marina was wonderful at organising all the tables etc. The chef provided a wonderful buffet with lots of hot and cold food choices. Had the whole dining room to ourselves and were not rushed at all. Would definitely recommend. less

I have stayed at this hotel regularly for a number of months now, and feel I am in a position to write a review. The hotel is small and charming and set in tranquil grounds which are lovely to walk in on a sunny morning with a coffee watching the wild rabbits and other sights. I have stayed in a large number of rooms over the period and can say there is no bad room, they are all similarly furnished but all different, they do have their own attributes but my preference is room 1. The bed is comfortable and furniture layout is just right. The rooms are cleaned to high standard. Thank you: Tara and Margret in conjunction their little helper. The food in the restaurant is good, and reasonably priced. The chefs do a great job. Accommodating individual’s requirements and adjusting menu where necessary. Breakfast is not to be missed with the cooked elements all done to order .Thank you to: Criss, Frankie, Luke, Ewen and even trying Lloyd. The front of house team are friendly and efficient and happy to have a chat as they serve you. Thank you: Bev and Sal. The reception team are brilliant, really friendly and welcoming. Nothing seems to faze them. They all provide a smile and acknowledge returning guests. Thank you Donna, Sammy, Heather, Molly , Ammie , Theresa and Tina , plus anyone I have forgotten. Yes the real difference of this hotel is the friendly atmosphere and staff who make you feel welcome. This isn’t a chain but a hotel with a personality and soul. No one else demonstrates this better than Marina a real star. Oh almost forgot the hotel ghost, if you pay attention you can hear him rattle round the building some evenings. Marina tells me he is good looking. Want something more from a hotel, stay here and you will not be disappointed. less

Comfortable. Clean. Excellent food, evening meal and breakfast. Staff friendly and helpful. Good WiFi. Makes a pleasant change from soulless and standard modern hotels. Would recommend for one or a few nights. less

The staff and services were great will be staying again when next in area I was impressed with the gentle charm of the Hotel and it's settings it was a very tranquil. And to find a good carpark was a bonus. Well done!!! less

I stayed here for two nights and so booked the cheapest single room. On arrival, early evening on a Friday, I was offered an upgrade to a double. My first ever upgrade! I was delighted! The room was a reasonable size for a standard double and the bathroom was spacious. Easy parking and easy access from the A14 was a real plus. Situated down a quiet residential road, there is adequate parking and lovely grounds. I had breakfast and evening meal and was surprised by the quality with such an extensive menu (Three menus including a specials a la carte and a "fine dining" with prices for one, two or three courses). On night one, the goats cheese starter was outstanding and the lamb was cooked to perfection. On night two, the steak was lovely, served with an unusual but tasty spinach and mushroom garnish. The cheese and biscuits had a nice selection of brie, cheddar and Stilton. Breakfast was not included in my booking, but I added it and, again, it was really well cooked, though the coffee got cold quite quickly. There was a nice selection of pastries, jams, cereals and fruit. Service was impeccable and nothing was too much trouble. If you are considering one of the 2 hotels in this chain in Ipswich, definitely choose this one. It is far superior. less