Best Western Gatehouse Hotel

Firstly, the staff were excellent. Friendly, helpful and obliging, especially the lady who we met on our arrival very late in the evening. We enjoyed a very tasty evening meal and an excellent, well cooked, extensive breakfast the following morning. The decor in our room was extremely tired and is in need of a major decoration. Despite that the room was clean, tidy and a good size. The communal areas were also clean and tidy. No doubt due to the efforts of the staff. I've given 4 stars because, in its way, despite the flaws, it was an extremely pleasant stay. less

Overnight stay at the weekend Hotel very clean and comfortable, good value Nice cosy bar and good breakfast Best thing though was the staff, all very welcoming and helpful. Mariana deserves a special mention for helping my partner find a pair of shoes after hers self destructed 30 mins before we were due to go out. What a great place and what lovely people less

The whole experience of staying here was exceptional. The building itself is beautiful and the staff were brilliant. Mariana and Sammy were really helpful and caring and couldn't do enough for us. The food was very special and presented beautifully. We felt like family. All in all, we can't wait to go back again. less

Booked online. Easy to find off the main road but yet only a short drive or taxi ride to the centre of Ipswich. We arrived late but Marina was fantastic. Our room was clean, very tidy with comfortable adjustable heating. Nice big bath in the En-suite with a shower facility. Good selection of tv stations . Bar is small and quaint. We had fantastic meals during our stay, beautifully presented and more than adequate portions. Marina was so kind and helpful. A real asset to this Hotel and Best Western. All the other staff we met including the chefs were very nice, polite and chatty. I hope we get the opportunity to stay there again. We checked out late this morning . Once again Marina helped us.... she deserves a pay rise. As we left we met the Manager who was most courtious. A great little Hotel , you could easily dismiss it .... but stay there. Even for one night with an evening meal and breakfast..... You will want to go back. Thank you from Clinton and Julie. less

I found this place very strange to stay in. I was showed to a Room in a small outbuilding, this seemed to back on to the kitchens which I could hear lots of noise from. I can hear every manner of noise from the rooms next door and above me. I could even hear the chap above me snoring his head off as though he was in the same room and even going to the toilet! Bed was hard and lumpy and seen better days and did not aid a good nights sleep. Receptionist seemed to be check in/check out/ waitress/bar maid/ breakfast staff, just felt chaotic. No music in dining area so very quiet and no atmosphere. Could also hear the few staff members there were complaining about the lack of staff and then not being replaced. Could be better and I’m afraid it’s not for me and would look elsewhere next time less