Best Western Gatehouse Hotel

Booked online. Easy to find off the main road but yet only a short drive or taxi ride to the centre of Ipswich. We arrived late but Marina was fantastic. Our room was clean, very tidy with comfortable adjustable heating. Nice big bath in the En-suite with a shower facility. Good selection of tv stations . Bar is small and quaint. We had fantastic meals during our stay, beautifully presented and more than adequate portions. Marina was so kind and helpful. A real asset to this Hotel and Best Western. All the other staff we met including the chefs were very nice, polite and chatty. I hope we get the opportunity to stay there again. We checked out late this morning . Once again Marina helped us.... she deserves a pay rise. As we left we met the Manager who was most courtious. A great little Hotel , you could easily dismiss it .... but stay there. Even for one night with an evening meal and breakfast..... You will want to go back. Thank you from Clinton and Julie. less

I found this place very strange to stay in. I was showed to a Room in a small outbuilding, this seemed to back on to the kitchens which I could hear lots of noise from. I can hear every manner of noise from the rooms next door and above me. I could even hear the chap above me snoring his head off as though he was in the same room and even going to the toilet! Bed was hard and lumpy and seen better days and did not aid a good nights sleep. Receptionist seemed to be check in/check out/ waitress/bar maid/ breakfast staff, just felt chaotic. No music in dining area so very quiet and no atmosphere. Could also hear the few staff members there were complaining about the lack of staff and then not being replaced. Could be better and I’m afraid it’s not for me and would look elsewhere next time less

A rather old hotel with needed facilities. building screams for an overhaul - mainly outside and roof. Dinner was really excellent.All employees were very kind and service minded. Be aware that there is nothing going on within "walking" distance in the evening. less

I was passing through the area and only stayed one night, but it was perfect for my needs. My room was comfortable, and a bit spacious compared to what I expected from other English travels. The bed was clean and comfortable. There was an electric kettle with tea and instant coffee. (not a fan of instant coffee, but that was only a minor ding) The only real complaint I had was the shower was incredibly loud. It was warm and had great water pressure. I really enjoyed it, but I feel confident my neighbors could all hear it running as well. The hotel is smaller, but laid out beautiful with old wooden panels. It has a nice little bar and eating area. I did not partake, but I heard other guests mention that they enjoyed their food. I would certainly stay here again and recommend it for anyone. less

Stayed here regulary and the standard of customer service never fails. always a friendly greeting and nothing too much trouble. the staff are joy and so friendly. The evening food is excellent value and well cooked The breakfast is something else , freshly cooked and plentiful The hotel is an old house and panelled in all pubic areas ...unfortunately bar area too small and cosy. the amazing star of the hotel is Marina who pops up all times of day from breakfast to late at night ...i am sure she must have a twin sister...she interacts so naturally will all guests A fine home from home less