May as well have been a shared dorm
14/02/2018 Jenny S,
I’ve stayed in three rooms in this hotel now. The first room was lovely, nice big, airy double. Second room was horrible, a pokey single room much like student halls. Third time, this time is by far t... more
I’ve stayed in three rooms in this hotel now. The first room was lovely, nice big, airy double. Second room was horrible, a pokey single room much like student halls. Third time, this time is by far the worst. The room itself is lovely, I booked a double to avoid the pokey single room again. Wish I hadn’t, at least I might have slept.
Im now in room 115, in the annexe across from the main hotel. The room itself is nice enough but the walls and ceiling may as well be paper. I can hear the couple upstairs from me.... word for word!!! Not even muffled voices, I can hear the conversation very clearly, we may as well all be in the same room.
Every movement they make causes the floorboards to creak so loudly I’m wondering if they might come through the ceiling.
Being on the ground floor and next to the walkway to reception, all the windows are at exact pedestrian level.
In short, I’m annoyed that I’ve paid £60 for what is, so far, a noisy and sleepless night.
Im not staying here again unless I can be guaranteed a room like the one I first stayed in. less
Claydon I, Manager at Best Western Gatehouse Hotel, responded to this review
Once again thank you for your feedback, we are glad you enjoyed some aspects of your stay, however as discussed we are sorry the room you occupied was not suitable for you.
We are due to start work on a program to review our rooms for refurbishment with in a few months. And we apologies once again for any inconvenience caused to you. My offer made to you over the phone still remains open to you, please do not hesitate to get in touch if I can be of any further assistance,many thanks.
Frankie Manners-Operation Manager