Best Western Gatehouse Hotel

My mum and I enjoyed an extremely pleasant overnight stay at The Gatehouse Hotel. We were impressed with the interior of the hotel including dinky bar area and oak panelling throughout. Our bedrooms were immaculate and finished to a most desirable standard. The bed and linens spotless and cosy. Loved the evening meal, my steak cooked to perfection. Must emphasise that we received a warm welcome and attentive service from the ubiquitous Marina who works very hard to ensure a delightful hospitality experience. Would definitely stay again if in the area and would recommend heartily. less

Stayed one night and if I had off been staying any more I would have checked out. Staff were not at all friendly and definitely not helpful. My room was not one of the new rooms, no air conditioning, plastic shower curtain and generally the room was tried. Breakfast was standard, no offer of a vegetarian option. Coffee poor quality. Definitely would not stay here again. less

Overnight stay for me, my mum and my daughter. Had contacted the hotel in advance to ask that the two rooms I had booked were together and found that the single we booked had been upgraded to a double! Very pleased with the rooms, especially as we had booked at a very good price. Comfy beds, nice tea tray and toiletries supplied in the ensuites. Staff were lovely, all polite and efficient. We had no problem with parking, reception arranged a taxi for our evening out with no fuss. The next morning we enjoyed a good breakfast, lots to choose from and freshly cooked. Very impressed that my order of peppermint tea was met with ease. After reading some of the reviews on here I had been quite apprehensive as we arrived but would totally recommend as we left. less

Stayed over for a night in ipswich just a get away from the kids !!! Easy booking and nice sleep. Had a fire alarm call about 7 a.m but maybe someone burnt the bacon !!!. No explanation which was strange. Breakfast was lovely and i had a lovely piece of kipper and my partner had a nice bit of mackrel. less

Looks rundown from the outside and the inside is not much better. The rooms are small and old fashioned and could go with updating. The shower kept cutting out whilst in use, the grouting was dirty and the hairdryer old and yellowing. There was a toe nail on the bedroom floor and pubic hairs on the bathroom floor. Ordered a cheese and ham toasted sandwich, simple order yet the chef couldn’t even get it right, was not as menu, wrong bread and no dressing. The restaurant had no atmosphere and there was only one table occupied. The member of staff was supposed to be the receptionist, bar person, waitress and cover room service, although this was done with a smile and a friendly manner. There is a large garden yet no outdoor seating to enjoy it other than one smoking table near the doors of the hotel. This was the first hotel that I have stayed at (and I’ve stayed at a lot all over the world) that I have not asked for late check out. Couldn’t wait to leave, very disappointing. Have stayed at Best Western hotels before and they have been good, this one lets them down. less