Best Western Gatehouse Hotel

Last week I stayed for 3 nights along with a colleague (who had made the reservation) and 3 clients. We were all impressed and would be happy to return. My room (8) was spacious and attractive, with a feature sleigh bed. The mattress may have been firm for some tastes but was fine for me. No safe or ironing board in the room, but the basics were there and everything worked well. We dined here twice - once from the bar menu, which was ok, and once from the à la carte, which was very good. The freshly cooked breakfasts were first class. The staff were friendly and helpful, with chatty Marianna being a stand-out performer! As far from a modern chain hotel as you could get, but bags of personality about the place. Would certainly return. less

We stayed here for two nights with friends in rooms 1 and 2. We had a warm welcome from Marianne and we were given room 2. Whist it was a large room the old sash windows are in desperate need of repair. They were both open ( a hint of damp smell in room) and were incredibly difficult to close and in particular lock ( locks have had it) it was a particularly windy night and the windows rattled ( fixed by pushing in some cardboard) . The bathroom, whilst large , is in need of a refit and the sink had a crack in the bowl. Our double bed was incredibly hard ( compared to our friends bed next door) and I guess needs a deeper mattress as the bed itself is not really sprung. However the staff are extremely friendly and helpful. We ate in both evenings as the food choice was superb and of excellent quality. Prices for both for and wine were good. Our fiends wife has a cream intolerance and when a chicken dish arrives with a cream sauce Marianne quickly and efficiently dealt with it and the chef altered the sauce. Marianne is a credit to the hotel. Yes we would stay again if we are in the area but I would ask about bed comfort less

My first time stopping at this hotel while in the area on business for three nights. The staff are very friendly, a welcoming smile and happy to spend a few minutes having a chat. Breakfast is cooked to order which is always a plus. Evening meals in the restaurant was very tasty and extremely good value for money. I will definitely stop here again when I am next in this area. Would highly recommend stopping here if you are in the area. less

Group of friends (6 Couples) met for a belated New Year Get together. Rooms were spacious and comfortable. Chef was superb to the extend of creating food for 2 vegans in our party. Staff were friendly, efficient and happy. The house itself is superb with wonderful original features and has a great atmosphere. Although rated as a 3* it could easily become a 4* with a couple of tweaks less

My first visit and yes I will return. A good deal direct for my meals and stay. Pleasant greeting from Marianna, very helpful throughout this stay. Susan,Heather and Head chef can't remember his name and the rest of the crew here very obliging. I spoke to other guests over the two days and there are customers that return regularly and one has been there since August 18 says it all. That kind of says he's happy here away from home. I stayed two days on business. Room clean and replenished far better than a 4* I stayed at recently. Menu a very good choice to choose from. Breakfast well I couldn't eat it all a very good portion. If you are up near Ipswich it's well worth a visit. I did speak to the owner and told him what an excellent hotel is, and afterwards I saw an achievement award for winner of customer service in 2017 hidden away. So an unbiased report. Well deserved praise. less