Best Western Gastonia

We stayed here for a night in December while passing through the area. The room was clean but that's about it. There was a good sized gray stain on one wall, maybe from water leaking? The sink would not hold water as the function was totally broken. The carpet was about threadbare. Dingy. Would not go back again. less

Too many Transient people hanging around the front lobby, sleeping in the area and they didn't even have a mask on. The hotel staff seemed to welcome it and implied it was normal. We Could not even utilize the computer or get a cup of coffee. less

Service is horrible, but after you are checked in the rooms are nice and the layout is great. Price is decent. Always ask for price match for online. Only option we had for room was 3rd floor, no elevator. Breakfast during Covid Is doable but just be prepared to order out. Close to multiple restaurants. less

Sorry because the employees were very nice but a big bug in my room, dirty, worn and old carpets and noise because of the highway. Very cheap breakfast because of the Covid. Price too much high regarding the location, the situation and the the age of the equipments. Sorry again because this is not about the employees but you should really do something to fix these problem which can have sanitary consequences. Thank you. less

My mom chose to stay at this property for her birthday even though I urged her to stay at a Marriott property. She wanted a room with a jacuzzi, so she booked a weekend here for her birthday. The hotel itself just seems extremely sketchy. The room is accessed from the outside and has a motel vibe to it. The bedding seemed old and the duvet seemed extremely outdated. She was excited about the outdoor pool which was extremely small, but it fit her needs, so I guess that's fine. She was very upset however, that the jacuzzi in her room didn't work. The maintenance man had to come in, interrupting her evening, only for him to say it wasn't going to work. She was supposed to receive some type of refund, and credit of some kind, but management never had this taken care of. She paid full price for a room with a jacuzzi she wouldn't even use. She said the bed was comfy and she enjoyed the breakfast, so that's the only reason I'm giving this location 2 stars. Would never send anyone here. less