Sketchy Hotel and Poor Quality Service
My mom chose to stay at this property for her birthday even though I urged her to stay at a Marriott property. She wanted a room with a jacuzzi, so she booked a weekend here for her birthday. The hote... more
My mom chose to stay at this property for her birthday even though I urged her to stay at a Marriott property. She wanted a room with a jacuzzi, so she booked a weekend here for her birthday. The hotel itself just seems extremely sketchy. The room is accessed from the outside and has a motel vibe to it. The bedding seemed old and the duvet seemed extremely outdated. She was excited about the outdoor pool which was extremely small, but it fit her needs, so I guess that's fine. She was very upset however, that the jacuzzi in her room didn't work. The maintenance man had to come in, interrupting her evening, only for him to say it wasn't going to work. She was supposed to receive some type of refund, and credit of some kind, but management never had this taken care of. She paid full price for a room with a jacuzzi she wouldn't even use. She said the bed was comfy and she enjoyed the breakfast, so that's the only reason I'm giving this location 2 stars. Would never send anyone here. less
Guest_Relations_MHR, Guest Relations Manager at Best Western Gastonia, responded to this review
Dear Valued Guest,
Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations; please allow me to express my sincerest apologies.
Your feedback is very important to us, and I am saddened to hear that you had issues with housekeeping during your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Know that we continuously strive to meet your needs and expectations.
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.