Best Western Gastonia

360 Best Western Ct, Gastonia, North Carolina, 28054, United States
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Best Western Gastonia

The Best Western Gastonia offers all the essentials you need to stay on your game and be your best. Were just minutes away from the Charlotte-Douglas International Airport.

This newly renovated hotel in Gastonia gives you easy access to oth
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Gastonia

Traveller Overview:
3.5 Rating: 315 reviews
Excellent 32%
Very Good 26%
Average 18%
Poor 10%
Terrible 12%
Rating

P3457BZmatthewc, wrote review 24/01/2020

No Hot water!

My wife and I both noticed a hot water shortage in both (the first room was grungy and right next to the very noisy highway) rooms we stayed in...which was explained one morning by one of the hotel st... more

Owner Response
Tina M, Guest Relations Manager at Best Western Gastonia, responded to this review
Dear Valued Guest, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned especially with the hot water availability to ensure that no guest has this experience in the future. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.
Rating

swooten99, wrote review 16/01/2020

Good

Basic stay was very good. Staff and hotel was very good. Places to eat close by which was excellent and Breakfast the next morning was good. Would definitely consider staying again when I am in the ... more

Owner Response
Tina M, Guest Relations Manager at Best Western Gastonia, responded to this review
Dear Valued Guest, Thank you for sharing your great review. It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. Thank you and we look forward to serving you again soon.
Rating

CHeLL0WK, wrote review 01/01/2020

A little pricey for what you get

I only needed a room for one night just to have a place to sleep. The hotel seemed a little old and the tv was an older model. The internet worked well, breakfast was good, and staff were friendly but... more

Owner Response
Tina M, Guest Relations Manager at Best Western Gastonia, responded to this review
Hi CHeLL0WK, Thank you for kind words and compliment to our breatfast option and to our staff for their exemplary work in providing a clean and comfortable experience for our guests. I am sorry to hear that you did not thoroughly enjoy your stay due to the condition of the hotel and our amenities. I want to let you know that we take your feedback to heart and know that actions shall be taken to improve everything on priority and you can have a better stay next time. Thank you for bringing this to up and we look forward to serving you again!
Rating

sheeplydeb, wrote review 27/12/2019

Look no further

Clean rooms, great service, I tried a few others and was not happy. Actually left and went to another hotel. Stayed about 2 hours checked out and came back here. My family feels safe here. I have a sp... more

Owner Response
Tina M, Guest Relations Manager at Best Western Gastonia, responded to this review
Thank you sheeplydeb, your review is very impressive to us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience.
Rating

Experience579713, wrote review 04/12/2019

Cold Shower

It was a nice place to stay my only problem was no hot water to shower the next morning. So it was cold showers. It was a good location and everyone was nice. walking distance to get something to eat.... more

Owner Response
Tina M, Guest Relations Manager at Best Western Gastonia, responded to this review
Hi Experience579713, Thank you for taking the time to share your review and experience. It means a lot to receive your feedback regarding the hot water supply, so we are aware of the areas we can improve and adapt to our guest's many different needs. We hope to impress you during another visit with every level of service. Thank you very much