Worst experience ever at a hotel
10/02/2019 Trail42856426877,
This was an awful experience. I have never had such a bad hotel stay. When we got there, the hotel had the wrong size bed and was late in checking us in. Furthermore, the Internet was not accessible t... more
This was an awful experience. I have never had such a bad hotel stay. When we got there, the hotel had the wrong size bed and was late in checking us in. Furthermore, the Internet was not accessible to ALL Apple products, which is ridiculous and was not advertised as such. What really topped off the terrible experience is that the power of the room went out within hours of our stay. When I approached the staff with my problems, the staff did not seem concerned. He brushed us off even though the power was off. I asked to speak to the manager and the staff immediately said the manager was unavailable. He asked him to take down my number so that the manager could call me and no one ever did. This was the absolute worst experience of my life. It made my trip stressful and I am disappointed I had to pay for it. less
Nerissa M, Guest Relations Manager at Best Western Gastonia, responded to this review
Dear Trail42856426877,
Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. It is very important for us to address these sorts of issues right away and to ensure that you are able to enjoy the rest of your stay. Again, I want to apologize for the inconvenience that you experienced especially with the internet issue and the power outage. We will reach out to our staff and rest assured this will be addressed and should be more concern and accommodating moving forward. Thank you for bringing this matter to us and we hope to see you again someday and to transform your opinion of our hotel and service.