Best Western Garden Villa Inn

760 NW Garden Valley Boulevard, Roseburg, Oregon, 97470-1919, United States
based on 1108 reviews Trip Advisor Logo
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Best Western Garden Villa Inn

Welcome to Best Western Garden Villa Inn!

Located off of I-5, our Roseburg hotel is conveniently located next to top destinations, like the exciting drive-through Wildlife Safari.

The Great Northwest is known for the outdoors, and g show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
760 NW Garden Valley Boulevard, Roseburg, Oregon, 97470-1919, United States

Reviews of Best Western Garden Villa Inn

Traveller Overview:
4.0 Rating: 1108 reviews
Excellent 37%
Very Good 38%
Average 13%
Poor 5%
Terrible 4%
Rating

robinsdl, wrote review 01/08/2021

Clean, plenty of room, nice place to rest

Good, clean, old but quiet, plenty of room, good breakfast, friendly service. Nice old motel in great area, next to freeway, many stores close by. Quiet, clean, safe. Parking lot is adequate. Cent... more

Owner Response
Guest Relations Manager, Other at Best Western Garden Villa Inn, responded to this review
Hello robinsdl, Thank you very much for your great review of our hotel! We appreciate your compliments and we take high pride in the peaceful ambiance that we can provide to our guests. We hope to see you stay with us more in the future as we promise to push our services better to provide you the most pleasant stay that you can find. We thank you that you highlighted our strengths in your review. May you return again soon and feel at home just like the last time!
Rating

Chrisonly2, wrote review 25/07/2021

Unsafe food handling

Overall nice place and this was a very nice room but you need to avoid the free breakfast. The food is served to you by unmasked proudly anti-vax employees who became abusive when questioned about it ... more

Owner Response
Guest Relations Manager, Other at Best Western Garden Villa Inn, responded to this review
Chrisonly2, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We understand your sentiments regarding our staff did not wear a mask at that time and we take it very highly. Allow me to forward your concerns to our management team so they can discuss this at one next meeting. Rest assured that we are doing the best we can to provide you a safe space for your stay. Kind regards.
Rating

TaleenV, wrote review 25/07/2021

Don’t pass by

This motel is very conveniently located to I-5. Check in was easy and the front desk supervisor was outstanding. Very good breakfast selection and the lady serving it was top notch! The room was cle... more

Owner Response
Guest Relations Manager, Other at Best Western Garden Villa Inn, responded to this review
TaleenV, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and you found the location to be so convenient for your needs. It is great to hear that you enjoyed the value as well; and we hope that your next visit will be another five-star experience.
Rating

Brenda-travels-33, wrote review 25/07/2021

Overpriced roadside motel

This place is really no more than an overpriced roadside motel. If you are Covid careful, do not stay here. The clientele and the staff at the front desk and around the breakfast food are unvaccinated... more

Owner Response
Guest Relations Manager, Other at Best Western Garden Villa Inn, responded to this review
Brenda-travels-33, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel Your health and safety are one of our main concerns and in doing so, we have mandated our staff to strictly enforce our mask policy. We are sorry to hear that this directive was not followed diligently on your last visit. We have already raised this to the management of the hotel for investigation and disciplinary action/s if needed to the staff not properly executing company protocols. We hope to see you again someday and to transform your opinion of our hotel and service.
Rating

oldertraveler537, wrote review 24/07/2021

Warning: Vax deniers run this place

The place is a revamped motel and as such it was decent, but the family that runs this place are very strong vax and Covid deniers. They did insist on serving breakfast and once I realized they were ... more

Owner Response
Guest Relations Manager, Other at Best Western Garden Villa Inn, responded to this review
oldertraveler537, Thank you for sharing your experience, and We are sorry to learn that you did not fully enjoy the service, accommodations, and hospitality that we hold to such a high degree of importance in our hotel. Most of our guests appreciate our courtesy service, but it seems in this case we may have offended you. We will forward your review to management for their attention and action. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!