originally wrote 3 star review...this followup reflects lack of management empathy / cynicism
This is a re write of an earlier review as we wished to EDIT following our experiences with Best Western Roseburg Oregon 97471.
It's expensive for what it claims to be, and we're
DOWNGRADING a circle based on their lack of 'responsiveness to concerns'.
Firstly, the 'bricks n mortar' or bones of the motel are good.
Room, although small was ok for one night, everything worked, WiFi strong, bed comfy, clean tidy...no room to open the luggage racks, a VERY small space on the 2nd story, up steep 2 flights of stairs.
Breakfast was the standard motel high sugary type, mainly carbs, and nothing for a dairy free diet, but decaf coffee was free and available during our stay and much appreciated. We did enjoy the corn chips and salsa when we checked in. It's not all poor. This could be a great property?
However:
We booked as seniors, received the rate as such, were given an inappropriate room on 2nd floor no elevator, no parking at the foot of the landing, and we expressed our concerns at check in & again AFTER schlepping heavy bags up 2 flights of stairs left a message using room phone, all ignored.
Our review on T A, also mentioned the inappropriate 2nd story room.
(since removed so we could RE WRITE),
Manager Mr Sandhu replied on T A, but never through his corporate channels, saying NOTHING about our concerns!
He congratulated his staff calling them wonderful. Sung their praises!
He said our review on T A was POSITIVE?
Let us set the matter STRAIGHT, here and now in the EDITED version:
It's NOT a positive review, SIR.
Minimalizing our feelings of being placed at risk by very steep stairs, by NOT acknowledging our REAL experience seemed unfeeling, even insulting.
This, and the avalanche of emails from Best Western chain touting their upcoming services after we OPTED OUT! is why we are doing the review over again, Mr Sandhu, should u happen to read it.
You had our full contact details / direct phone # / but chose NOT to reply in person after we asked for u.
NOW?
Please remove us from your data base, and
Do not send us any advertising material.
blessings,
RS & W less