OK Hotel - Poor Customer Service
16/02/2017 RaceTrackHunter, Blandon, Pennsylvania
Stayed here while taking in racing in Atlantic City, NJ. Hotel was reasonably priced and rooms were relatively clean and comfortable, although a tad on the small side. Didn't take advantage of the b... more
Stayed here while taking in racing in Atlantic City, NJ. Hotel was reasonably priced and rooms were relatively clean and comfortable, although a tad on the small side. Didn't take advantage of the breakfast, so I can't comment on that. Check in and check out went easy, although staff could try to be a little friendlier. One complaint is that the people we were traveling with accidentally left a bag in their room upon checkout by accident. They did not realize it until they arrived home to Virginia 4 hours later. Upon contacting the hotel to retrieve the item, they were met with resistance. Not until Best Western corporate got involved did the ball begin rolling to get their bag returned. It is now 3 weeks later and the bag has still not been returned, although it is supposedly in progress. Had the hotel shown a little more concern about this problem, the rating given may have been higher. The level of customer service expected just isn't there. Would probably try one of the many other hotels in the area next time around. less
31048, Front Office Manager at BEST WESTERN Garden State Inn, responded to this review
Thank you for giving 3 star rating regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Front Desk Manager
BEST WESTERN Garden State Inn