Best Western Garden Inn

11939 I-H 35 N, San Antonio, Texas, 78233-5312, United States
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Best Western Garden Inn

From adventure to pampering, you can have it all when you stay at our clean, spacious San Antonio hotel. San Antonio hotels are a short drive from the Natural Bridge Caverns, a stunning masterpiece of Mother Nature that cant be missed. Our Best Weste show more

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Check-in & Check out15:00:00 | 11:00:00
11939 I-H 35 N, San Antonio, Texas, 78233-5312, United States

Reviews of Best Western Garden Inn

Traveller Overview:
4.0 Rating: 400 reviews
Excellent 51%
Very Good 26%
Average 10%
Poor 5%
Terrible 5%
Rating

joziecol, wrote review 05/06/2021

Go elsewhere!

Wifi wasn't enabled the day we checked in and was disabled the entire day we checked out. Calls to the front desk went unanswered and personal contact with the lone employee failed to correct that pro... more

Owner Response
Hotel Manager, Guest Services / Front Office at Best Western Garden Inn, responded to this review
Dear Guest, I am sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and I realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. The entire points will be investigated to take appropriate actions. You will have a nice stay next time. Request your understanding. Sincerely, Hotel Manager.
Rating

lidadou, wrote review 09/05/2021

Great stay!

Clean rooms, friendly helpful staff, good price. The bed was very comfortable, the bathroom was spotless. We like to stay in motels with outside entrances to the room rather than trooping through the... more

Owner Response
Hotel Manager, Guest Services / Front Office at Best Western Garden Inn, responded to this review
Dear Valued Guest, It is really nice to note that you liked the stay and services at our hotel during your recent visit. Glad to see your comments and overall observations which shall definitely drive us for improvement. We look forward to welcoming you again soon!!! Best Regards, Hotel Manager.
Rating

Janz2215, wrote review 25/03/2021

Worst hotel I’ve ever stayed at!!!! DO NOT Book this hotel!!!!

The bathroom has molds and the rooms are filthy. Called my credit card company to cancel the rest of my stay and BW refused to admit that they had molds and would not issue a refund. Stay away from th... more

Owner Response
Hotel Manager, Guest Services / Front Office at Best Western Garden Inn, responded to this review
Dear Guest, We are distressed to see your comments. Your feedback is important to us. Our apologies for the inconvenience. The entire points you have observed will be investigated and necessary actions will be taken, We shall appreciate your kind understanding. Please visit us again, Sincerely, Hotel Manager.
Rating

voolash1983, wrote review 21/03/2021

Family trip to SeaWorld

So we booked a travel vacation to San Antonio and we were supposed to be at the Holiday Inn and it was overbooked so they sent us to Best Western Garden Inn. Let's start off with I hate to write bad r... more

Owner Response
Hotel Manager, Guest Services / Front Office at Best Western Garden Inn, responded to this review
Dear Guest, We are very sorry to read about the poor experience you had during the stay. Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned. Whatever may be the reasons, we will definitely verify the reality and take actions against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest. I hope you will consider us again in the future as we would love the chance to change your impression of our property. Sincerely, Hotel Manager.
Rating

u2arturo, wrote review 20/03/2021

Castillo best host ever

Castillo was really helpfull and friendly, he gave us a real customer service as a host, showing us rooms and cleanest of it after a bad experience we had in la quinta hotel. Castillo make us feel as ... more

Owner Response
Hotel Manager, Guest Services / Front Office at Best Western Garden Inn, responded to this review
Dear Guest, Thank you for your recent stay at our property. We are glad that you had a great stay and loved the staff service. It is true that our staff put their heart completely into what they do for the guests. We are happy that they could win your trust. I will definitely pass your lovely message to Castillo. Look forward to your next visit! Sincerely, Hotel Manager.