Disaster of a hotel
Me and my co worker had some work to do out in San Antonio and we were looking for a last min hotel option, this is NOT THE PLACE TO STAY we checked in and checked out as soon as we saw these issues. ... more
Me and my co worker had some work to do out in San Antonio and we were looking for a last min hotel option, this is NOT THE PLACE TO STAY we checked in and checked out as soon as we saw these issues. 1. Smelled like something died in my room, 2. My co workers door was open before we even checked in , 3. Glass under bed, 4. Blood on sheets, 5. Some type of black stain on my sheets , 6. Hair on toilet seat, 7. Couches are full with stains. 8. Curtains have stains all over. 9. Pillows have yellow stains when you take off the pillow cover.... this is not a 8 star hotel especially with this pandemic I would post the pictures but I couldn’t stomach everything I found... They need some major staff change or renovations done less
Hotel Manager, Guest Services / Front Office at Best Western Garden Inn, responded to this review
Kindly accept my sincere apologies for the inconvenience caused to you during your visit.
I am extremely disappointed that you had an unfavorable experience. Please accept our apologies and be assured that I have taken this up very strongly and the concerned service staff has been counseled and warned to ensure that such an incident is not repeated in the future.
In particular, I have made a note of your concerns regarding the issues you had and such customer feedback from valued guests as yourself will be monitored from my office.
Though it is our endeavor to provide the finest level of service to our discerning guests, we seem to have fallen short in this instance and I sincerely regret the inconvenience caused to you.
Please do let me know when you plan to visit our hotel so that we can ensure your next experience is very special.