Best Western Garden Inn

11939 I-H 35 N, San Antonio, Texas, 78233-5312, United States
based on 407 reviews Trip Advisor Logo
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Best Western Garden Inn

From adventure to pampering, you can have it all when you stay at our clean, spacious San Antonio hotel. San Antonio hotels are a short drive from the Natural Bridge Caverns, a stunning masterpiece of Mother Nature that cant be missed. Our Best Weste show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
11939 I-H 35 N, San Antonio, Texas, 78233-5312, United States

Reviews of Best Western Garden Inn

Traveller Overview:
4.0 Rating: 407 reviews
Excellent 51%
Very Good 26%
Average 10%
Poor 5%
Terrible 6%
Rating

feliciacollington, wrote review 16/08/2021

Don't Judge A Book by Its Cover

I was a little apprehensive at first but that quickly changed after I shared my sentiments!!! The Front Desk Clerk was extremely reassuring and affirmed I would be happy with my stay. The room was sup... more

Owner Response
Hotel Manager, Guest Services / Front Office at Best Western Garden Inn, responded to this review
Dear Felicia, Thank you for your recent stay at our property. It is really nice to hear that you had a satisfactory stay. Your appreciation for the room,amenities and hospitality encourages us. It is our pleasure to serve our guests like you. Looking forward to welcoming you again. Sincerely, Hotel Manager.
Rating

lehtom3222003, wrote review 13/08/2021

Best Place to stay in area

Excellent from the moment I walked into the lobby. John Castillo (Assistant General Manager) Started by treating me like family. The staff from the moment breakfast was served to the end of the day we... more

Owner Response
Hotel Manager, Guest Services / Front Office at Best Western Garden Inn, responded to this review
Hello Guest, Thank you for your stay at the B/W Garden Inn. It is really inspiring to see your specific comments on the service, facilities and also recommendations. We always value such reviews which help us to understand guest expectations and sentiments. Also, it helps us to improve our services still better. I look forward to continued patronage. Sincerely, Hotel Manager.
Rating

Erin M, wrote review 08/08/2021

Fun

Everything was great other than the lack of food for the continental breakfast. The bed was comfy and it was nice having a fridge and microwave in the room. I would definitely stay at another Best Wes... more

Owner Response
Hotel Manager, Guest Services / Front Office at Best Western Garden Inn, responded to this review
Hello Erin, It is really incredible to see your positive feedback. Our team is very much delighted with your appreciation. Glad to see that you very much liked the location and the stay. The breakfast will be resumed very soon. We eagerly await you to welcoming you again. Regards, Hotel Manager.
Rating

oklahomabiologist, wrote review 06/08/2021

Would Have Given It Four Stars............But.................

Pros: Spacious room, good lighting over the sink, bed extremely comfortable, Brenda at the front desk a treasure trove of insight into things to do, good price for the room (most everything else was... more

Owner Response
Hotel Manager, Guest Services / Front Office at Best Western Garden Inn, responded to this review
Hello Guest, Thanks for your stay and the comments. I appreciate your feedback and telling us the positive and negative aspects. Our apologies for the inconveniences .We shall work further to improve the amenities and hospitality based on your observations. Guest feedback is important to us for improvement. Hope to welcome you again soon. Sincerely, Hotel Manager.
Rating

zzcrw1, wrote review 09/07/2021

Best Western Garden Inn

Friendly staff. Bathroom VERY dirty. 4 day stay was $800.00+. Only $25.00 discount offered. Explanation was offered to me as a problem with staffing. Apparently short staffed with respect to hous... more

Owner Response
Hotel Manager, Guest Services / Front Office at Best Western Garden Inn, responded to this review
Dear Guest, I have taken note of your comments and have shared these with our team for review. My apologies for the inconveniences howsoever. All required steps are being initiated to ensure that these are resolved to the optimum standards.Despite your disappointment, we hope you will return to stay with us again. Request your understanding and future consideration for visit. Sincerely, Hotel Manager