Best Western Garden Inn

Newer hotel. Very nice lobby/lounge area. Room very clean & spacious. Big counter & sink in bathroom, TV had no sound the first night. Repaired the next morning. Bed was comfy. Breakfast was very good. Nice seating area. A/C was just OK. Cooled the room but not enough for sleeping. Hotel discounted our room for the TV issue. Actual visit in May 2019. less

We chose this hotel for its convenience to the highway, halfway point in travels, and because it was pet friendly. We would definitely return. Clean room and linens; well lit outside so no issue taking dog out at 3am to pee; and best water pressure of any hotel shower I have ever experienced. I think the WiFi might have been slow, but wasn’t an issue fir us. I especially liked that our room had new flooring, no ugly, smelly carpet!! less

My boyfriend and I recently stayed overnight at this hotel. We checked in and the front desk associate Andi was very friendly and had her mask on properly. When we went to our room we had a small issue with the TV. Andi came and fixed it in a timely manner. When we went to check out NO ONE had their masks on right. We both have compromised health issues. It isn't like it's the first time having to wear one. I am very disappointed with this company. less

I stayed at this hotel 4 times for multiple nights and we like this hotel. We had to cut our last day short because they would not let me in the hotel thru the lobby without a face mask. They said on the door it was under Governor Wolf's orders. Governor Wolf plainly said on Tv that masks are not mandated by him. My wife and I have medical conditions that make it not safe for us to wear the masks. Also the hotel should not say it's by governors order when the Governor clearly said it was not. I am a Best Western Premiere member and because of this hotel we got displaced to Ohio. less

We arrived Friday night, when we got to our room it was covered in white powder (pesticide). The perimeter of the room, the dresser drawers and all furniture was covered. The lady at the front desk looked surprised and said usually if there was a bug issue the room would be out of service but admitted this was bed bug treatment.( she said she was unaware of bugs though of course) she did switch our room but after the 1st rooms appearance the entire weekend was spent praying my family wouldn’t get bed bugs from this place rather then enjoying our weekend away. The front desk staff on Friday and Sat night was not very personable but she was ok. The Sunday morning desk staff snapped at my husband when he went to check out and rudely said “The receipt was under you door for a reason” We never received any receipt under the door and her customer service skills were unprofessional, she then whipped our receipt at him. After our stay I will most like stay clear of any Best Western and 100% will stay away from this one. Usually I don’t base my hotel choice off of the negative reviews but I should have this time. less