10/04/2019 813leighannem, Perryopolis, Pennsylvania
We would stay here for a day or 2 to just get away. Last stay everything was good. This stay, got in our room trash was in room and i noticed a bug crawling.. looked on google which was a split imagin... more
We would stay here for a day or 2 to just get away. Last stay everything was good. This stay, got in our room trash was in room and i noticed a bug crawling.. looked on google which was a split imagine of a bed bug. My friend called the desk and the lady was very sweet and helped us out but i was already laying on the bed and noticed out the corner of my eye a bug. I was disgusted. She came up and not only one, but 2. I stripped down and threw my clothes out. I wanted them no where coming home with me. Thank god our stuff we didn’t have a lot and it was on chair and desk but still was disgusting. We switched rooms after the lady said she was going too because of trash in room and the second room was ok, still a smoking room but burn holes were in mattress and black smear spots of which i’m assuming were ashes. We tore everything apart to make sure there was no bugs. This was ok for the night, my brother was coming home from the army so we stayed pretty close. I go to college about 2 hours away and this is where my stop was before going home. It’s sad because this was our “free night voucher” after multiple previous stays and it’s NOT what we wanted to have a free night as. I am very furious and i don’t complain unless their is an issue. I understand completely considering I work in a hotel myself. Like i said me and a few friends like to just come and stay for a night or 2 and relax. It’s a great hotel, but i definitely don’t appreciate or like the fact that this was wasted on a free night when I could’ve gotten better. Something does need done though considering I am not happy about this. This was definitely a bed bug and not another type of bug considering i know what they look like working in a hotel myself. Gross. I was so sketched out i was itching all night/next morning. less
Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you for taking the time to post your feedback. We apologize for any issues you encountered. Upon inspection by our trained staff and our exterminator, we found no bed bugs or evidence of them. We appreciate your loyalty and hope to have you as our guest again. Please contact me at 724-239-4321 if you want to discuss this further.