Best Western Garden Inn

This property has taken a bad turn in how they take care of the facility and guests the lobby hallways and elevator were tracked with mud from construction crews that were staying at the hotel no one cleaned up this mess construction workers sitting in the breakfast area drinking a case of beer and being loud and using fowl language while families are trying to have breakfast. the breakfast area not being kept clean. Time to look for a new hotel in the area less

oveall it was a very nice and comfortable. the breakfast wasn't to bad. better then most. the beds were very comfortable and the rooms were very clean. i would recommend it highly. i would stay there again when i return to the area less

Since this was my first stay at Best Western in over 20 years ago, I am now a new member and not sure why I left this property. I’ll definitely be back...so far besides the Bentleyville property, I have stayed at the BW at Stateside NC and currently I’m writing this from my room in Starky Fl...tomorrow I’ll be in the BW in Venice Fl for 2 nights...they spoiled me....thanks BW. less

The lady at this hotel was rude from the start. As I received a look and no welcome to Best Western. I gave her my information, my wife was with me and gave her information with her credit card. The lady at the front desk scroll through the screens still saying nothing. She never mentioned my Diamond member status. In fact I asked asked her if the screen says I am a diamond member. She says "I don't see that here?" So I wait for her to finish her rude and yes borderline racist undertones which ill fill in later because what we witnessed. Back to the 1st problem. After she began making our keys I said "ill take my points and not gift" she said ok. Now if screen didn't say I was the status I was then why is she agreeing to my points? Which leads to later. Going to ask her for change to use laundry at hotel. A white man is at desk with the same lady that checked us in. Was very friendly explaining his benefits for his member status flirting saying to him " Here is your member# so should you make reservations at another best western. But you better not" etc. I was utterly disgusted. The lady was extremely rude. Or racist. Either way that's probably NOT who I would want representing BW. Its not acceptable. less

Clean and typical moderately priced hotel-- front desk was welcoming and accommodating. Beds were the squishy foam type-- in this type of stay we prefer the Comfort Inn firm mattresses, but ok for a night. Had to move from first room because other rooms were filled with barking dogs. Second room's heat did not work on first night temps dropped-- we didn't want to move again after checkout the bill was reduced by half, though we did not ask for this. Breakfast was mediocre version of standard buffet fare-- stale bread, old fruit-- as was the diner in the same parking lot. If you have to stay in Bentleyville for any reason, this isn't terrible-- not a place to recommend for anything except for the staff friendliness of both the hotel and diner. less