Best Western Garden Inn

I stayed at this hotel 4 times for multiple nights and we like this hotel. We had to cut our last day short because they would not let me in the hotel thru the lobby without a face mask. They said on the door it was under Governor Wolf's orders. Governor Wolf plainly said on Tv that masks are not mandated by him. My wife and I have medical conditions that make it not safe for us to wear the masks. Also the hotel should not say it's by governors order when the Governor clearly said it was not. I am a Best Western Premiere member and because of this hotel we got displaced to Ohio. less

We arrived Friday night, when we got to our room it was covered in white powder (pesticide). The perimeter of the room, the dresser drawers and all furniture was covered. The lady at the front desk looked surprised and said usually if there was a bug issue the room would be out of service but admitted this was bed bug treatment.( she said she was unaware of bugs though of course) she did switch our room but after the 1st rooms appearance the entire weekend was spent praying my family wouldn’t get bed bugs from this place rather then enjoying our weekend away. The front desk staff on Friday and Sat night was not very personable but she was ok. The Sunday morning desk staff snapped at my husband when he went to check out and rudely said “The receipt was under you door for a reason” We never received any receipt under the door and her customer service skills were unprofessional, she then whipped our receipt at him. After our stay I will most like stay clear of any Best Western and 100% will stay away from this one. Usually I don’t base my hotel choice off of the negative reviews but I should have this time. less

It was workable. Not much in the way of amenities or close by dinner options. The room was clean and quiet. Elevator was slow. Breakfast was standard free breakfast fare. The yogurt machine did not work very well. Not too far off I-70. less

This property has taken a bad turn in how they take care of the facility and guests the lobby hallways and elevator were tracked with mud from construction crews that were staying at the hotel no one cleaned up this mess construction workers sitting in the breakfast area drinking a case of beer and being loud and using fowl language while families are trying to have breakfast. the breakfast area not being kept clean. Time to look for a new hotel in the area less

oveall it was a very nice and comfortable. the breakfast wasn't to bad. better then most. the beds were very comfortable and the rooms were very clean. i would recommend it highly. i would stay there again when i return to the area less