6 night stay at the Bentleyville PA Best Western
We have stayed here often but unfortunately we encountered several incidents from a poof staff member there this time. I believe his name was Craig, a large, loud man from Jamaica. While having breakf... more
We have stayed here often but unfortunately we encountered several incidents from a poof staff member there this time. I believe his name was Craig, a large, loud man from Jamaica. While having breakfast there he came up to my adult daughter screaming at her that she cannot rest her foot in the edge of an old table. When asked if he worked there he created a scene and started getting louder and louder being very confrontational. We complained about him to the manager Jessica. I have never had to complain about a hotel employee in my life and do a lot of traveling. Then I find out that the morning before he was very rude with my 86 year old mother who was stirring her coffee and cream with a straw because she could not find the little plastic coffee stirrers. My sister in law also had a problem when she took a non breakable thermos to the pool with ice water in it. She was told that it could clog the pool filter. This makes no sense at all. She had no food or glass containers. Anyway that employee has no business dealing with the public and hopefully will not be there long as it make guests want to never return. We heard other guests complain about him also. less
Jessica Dixon, Other at Best Western Garden Inn, responded to this review
Thank you for being our guest and providing your feedback. We apologize for the issues you encountered and have addressed them with our staff.