Best Western Garden Court Aylesbury

Hotel looks lovely reception guy was very polite and nice room was adequate however having shower in morning it was cold. Went for breakfast which was also cold told reception and didn't even get offered any discount which I found very insulting not happy at all. less

I recently stayed at this hotel and from first appearance it seems a nice little hotel. The receptionist on shift a young chap was very rude and abrupt, stood there like some kind of door bouncer. Definetely not a people person and probably never been shown any form of people skills in his life . Clearly didn’t want myself and my boyfriend to check in at the hotel. Definitely thought he was better than me because he was stood in a suit. And I clearly wasn’t. Or maybe it was my accent he didn’t like, he definitely took an automatic disliking to us for some reason and I had done nothing to recieve such a rude reception. He Even at one point got permission from who I believe must have been the general manager who clearly had no objection to us staying at the hotel. Definitely has put us off using this hotel again. The hotel itself though wasn’t bad. The room was big and clean. The restaurant in the evening is dated and more like a cafe. Ok for breakfast but that’s about it, definitely not somewhere you would go to socialise. In the morning we had a taxi arranged to collect us and the blonde manager on reception was lovely, she called our room to let us know it was there and even went outside to speak with the driver. She was also very lovely When we come down And i had split my trousers and was very nervous about going outside. She suggested I wrap my jumper round my waist which avoided any awkwardness, also commenting how good I looked even in ripped jeans..which definitely made me feel a whole lot better about the situation. just a shame the reception the previous day didn’t have the same social skills. less

Brilliant service from the minute we arrived, Amanda who greeted us was amazing, quick, polite, and efficient, she knows what she was doing, great reception, very clean room , can’t fault it one bit , and hay they have a ice machine. 10/10 less

Odd hotel not like other BW hotels. A rather tired blocky building. Rooms and bed were OK but they were dark and the heating was not controllable. Friendly professional staff and breakfast was adequate. Evening meal menu limited and basic. Location is good and parking is easy. Horse and Jockey pub nearby is OK. There is also a convenience store 5 minutes walk away. less

This hotel is in serious need of a refurb. Thankfully we had only booked for 1 night. We had a double room (room 109) which was tatty, drab and outdated with peeling wallpaper. Other people’s reviews state that refurbishments were in progress, however we saw no signs of this work. When you book a hotel, it’s to get a good nights sleep. This isn’t the hotel isn’t for you if your expecting a good sleep. Firstly the bed was very hard and flat pillows. The major problem started at 3am when a continual humming noise started coming through the window from directly outside with a grinding noise kicking in every now and then. This noise continued throughout the night. We eventually got up early and stuck our heads out the window to find a large air conditioning unit. The entire corridor of rooms and this was the only room with a air conditioning unit outside. As mentioned directly to the hotel, why fill rooms that have a history of noise problems before booking other rooms?? Another problem was when the maid walked into our room without warning. My husband just happened to be naked at the time! At checkout we asked why maids weren’t checking which rooms had been vacated before walking in. Reception told us that there is a list they should check before entering any room. We didn’t have breakfast in this hotel (due to the high cost) so cannot comment on this. We wouldn’t stay here again. less