Go elsewhere
02/09/2019 GallopingGaloshes, Visalia, California
We stayed here in 2017. Wasn't the best, wasn't the worst. I remembered the parking lot's odd layout, and a feeling of unease about parking there. But, we had surgery booked in Sacramento, July, 2019.... more
We stayed here in 2017. Wasn't the best, wasn't the worst. I remembered the parking lot's odd layout, and a feeling of unease about parking there. But, we had surgery booked in Sacramento, July, 2019. We thought this would be a cheapish stop before the long ride home. When we got there, they said our reservation was a no-show, a few days previous. What actually happened: we had pushed back the reservation through our 3rd party booking company (hotels) who had gotten clearance from the hotel. We had later tried to cancel the booking but were told we couldn't, so we decided to use the room we'd paid for... and spent 30 minutes in the parking lot waiting for hotels.com to work it out with BW. The hotel manager was called and I guess things didn't go well (despite the hotel having vacancies), because hotels.com bumped us up to a more expensive hotel nearby, with hotels.com paying the difference. The BW was in the middle of construction... so honestly, I'm glad we were spared having to stay there... we'll never try again. less