Best Western Galt Inn

1st they say check in is at 2 pm ... it’s 2:50 and I still don’t have a room. I was told if I waited 15 mins I could have one on the 1st floor. I told them, I would take the one on the 2nd floor. I went to get my bag and I came back and was looking for the elevator. I was told, they didn’t have a elevator. I told her (Yenni) you never informed me this, I’m handicapped, I don’t do stairs. So I told Yenni , I will take the one on the 1st floor, now she tells me it’s been sold . Bad customer service. I went back and asked, so how long is it going to be? She said, it was ready. So there is definitely a communication in this place. I was waiting and she could had informed me.. it’s ready now. Other places I have checked into, always inform me, there is no elevator.., will that be a problem for you? Room was very clean though less

This Best Western is one of only two good hotels in Galt, CA and they have renovated their facility to like new condition. Free breakfast is very good (a lot more than just cold rolls and coffee). I traveled with my elderly mom and they gave us a beautiful first floor room designed to accommodate handicapped individuals - really nice! The cost was also very good - I will definitely stay there again when visiting my relatives in the area. less

Get shower head and pressure! The bed was comfortable and the linens clean. The lobby was beautiful. The hot tub was warm. The carpet looked new. The breakfast was kept full no matter what time you ate. The building was freshly painted. less

We stayed here in 2017. Wasn't the best, wasn't the worst. I remembered the parking lot's odd layout, and a feeling of unease about parking there. But, we had surgery booked in Sacramento, July, 2019. We thought this would be a cheapish stop before the long ride home. When we got there, they said our reservation was a no-show, a few days previous. What actually happened: we had pushed back the reservation through our 3rd party booking company (hotels) who had gotten clearance from the hotel. We had later tried to cancel the booking but were told we couldn't, so we decided to use the room we'd paid for... and spent 30 minutes in the parking lot waiting for hotels.com to work it out with BW. The hotel manager was called and I guess things didn't go well (despite the hotel having vacancies), because hotels.com bumped us up to a more expensive hotel nearby, with hotels.com paying the difference. The BW was in the middle of construction... so honestly, I'm glad we were spared having to stay there... we'll never try again. less

The location wasn’t bad, not to hard or far to find. My reservations were all missed up, and took for ever to straighten out. Hopefully it was. The room felt dirty. They were friendly, but no wake up call, like I asked for. less