1st they say check in is at 2 pm ... it’s 2:50 and I still don’t have a room. I was told if I waited 15 mins I could have one on the 1st floor. I told them, I would take the one on the 2nd floor. I went to get my bag and I came back and was looking for the elevator. I was told, they didn’t have a elevator. I told her (Yenni) you never informed me this, I’m handicapped, I don’t do stairs. So I told Yenni , I will take the one on the 1st floor, now she tells me it’s been sold . Bad customer service. I went back and asked, so how long is it going to be? She said, it was ready. So there is definitely a communication in this place. I was waiting and she could had informed me.. it’s ready now. Other places I have checked into, always inform me, there is no elevator.., will that be a problem for you? Room was very clean though less