First Stay; May Be Last - Room 501 (My Experience)
18/03/2019 Navigate26332327704, Jackson, Mississippi
Walked into the room and the air/heat unit was off; soon realized it could have been because the unit was LOUD and after being on for a few minutes, the room smelled of cigarette smoke. Also (somethin... more
Walked into the room and the air/heat unit was off; soon realized it could have been because the unit was LOUD and after being on for a few minutes, the room smelled of cigarette smoke. Also (something that we simply decided to overlook) we had to squeeze between one of the beds and the wall to get into the bathroom! Because we checked in around 9pm maybe we got the worse room in the hotel. Regardless, after a while I went down to notify the front desk about the noise and the smell. The explanation for the air unit noise was that some of the rooms have noisy units, some don't. As for the smell, I was offered spray. We ended up staying because there were no other hotels in the area with vacancies and we wanted to be close to family who live in the area. My daughter and I didn't get much sleep and by morning we both had sore throats. We think it was due to the smell and our allergies. My family and I visit Memphis often and the switch from another hotel (off Poplar) was not poor experience for us. less
BWGalleria, General Manager at Best Western Plus Galleria Inn & Suites, responded to this review
I am sorry for your bad experience At our hotel. We will definitely be having maintenance check out the room you stayed in to check for all issues you have mentioned. Please do consider our hotel again and try out one of our other rooms. We do assure you our guests are very important to us and we will be figuring out all the issues in your room.