First, I must say the hotel and room were clean. The staff were very helpful. However, the room has a window unit air conditioner in the wall that is quite noisy. It's so high, I couldn't reach it t... more
First, I must say the hotel and room were clean. The staff were very helpful. However, the room has a window unit air conditioner in the wall that is quite noisy. It's so high, I couldn't reach it to adjust the room temperature without standing on a chair. It's right over the bed, so if you're a sound sleeper, like me, this is NOT the place for you.
Then, there's the window issue. Our room faced the major highway, and there's a huge, bright security light shining right at the window. It kept the room lit brighter than a Christmas tree! The curtains don't close, so if you like a dark room, this is NOT the place for you..
Then, almost worse than all if this is there are no USB ports, so if you have to plug in electronics, bring your wall outlets! By the way, the outlet on the right side of the bed didn't work, so don't plan on charging your phone next to your bed.
Off to breakfast, hoping for a good experience. less
BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear Donna A, Thank you for reviewing your recent stay with us. Please note that we take each and every guest review/comment seriously and use for our improvement purposes. I have already shown your review to our head of housekeeping to investigate why there was not a remote control for the ac unit in your room and why the window black out drapes were not functioning. We are sorry to hear about your experience and will do whatever it takes to make it up to you! Please contact us at your earliest convenience so we can discuss and resolve the issues you had.
BW PLUS Galleria Inn & Suites