Would be willing to try it again
19/11/2018 MarieinFitchburg, Fitchburg, Massachusetts
The hotel itself was great. Great location, easy to see as you approach. The front desk staff was awesome...very friendly, pleasant and helpful. The room was large, clean and comfortable. Perfect, rig... more
The hotel itself was great. Great location, easy to see as you approach. The front desk staff was awesome...very friendly, pleasant and helpful. The room was large, clean and comfortable. Perfect, right? No. The one and only disaster was the group of drunk men who roamed the halls yelling all night, so the one thing we were there for - sleep - was not to be had. We finally had enough and called front desk. They said they would handle it if we figured out which room they were in, so my 71 year old husband was roaming the hall at 3:30 am to see if he could figure out what room they were in. Other than rude drunks, the hotel was perfect. less
Anne B, Guest Relations Manager at Best Western Freeport Inn, responded to this review
Thank you so much for staying with us and for your kind review even though you experienced a terrible night. It's so sad when irresponsible adults are so rude and uncaring of our other guests. I'm sorry that it took so long to finally get them to sleep. I assure you they were warned when they checked in of the consequences if they were loud. They assured me they would be quiet. We both know that didn't happen! I apologize that your night was ruined. I hope that you would visit with us again so that you can experience the quietness of our place. It normally is very peaceful with no problems. We hope to see you soon!