Time for upgrades
03/09/2019 47briceb, Rothesay, Canada
We stayed four nights at this property last week.
This is a very mixed review as the property is well situated, has a great pool area, and the rooms are good. However the condition of the buildings a... more
We stayed four nights at this property last week.
This is a very mixed review as the property is well situated, has a great pool area, and the rooms are good. However the condition of the buildings and accessibility is terrible. Best Western could have a gem here but at present the upkeep of the property is well beneath what I expect of Best Western. less
Anne B, Guest Relations Manager at Best Western Freeport Inn, responded to this review
Thank you for choosing to stay with us, and thank you for your feedback. It is much appreciated. We're sorry you found the exterior in disarray. We have two unique locations separated by the Cousins River and surrounding scenic land and woodland. I'm sorry you had a difficult time accessing the area where you stayed. The parking and the access to the rooms are different than most hotels due to the demographic's of the hotel. When our hotel is full, we still have plenty of parking spaces, but sometimes it can be a little difficult if there's extra automobiles or larger autos. We're happy you found the interior of our rooms satisfying. We have been actively renovating the interior of the hotel. Our maintenance have just begun to work on the land and exterior of the buildings before Winter. As Winter arrives early sometimes, we are not sure how much will be completed before we need to stop for the weather. We hope you understand the reason for the appearance. We hope to see you again, and hopefully you will find the exterior much more appealing.