Filthy facility administered by an inept front desk
12/10/2017 goinmobile68, USA
Where do I start? With the death march up through the hot muggy stairwell dragging all our belongings? The fact that everything, including the ice machine & door handle was covered with a very thick c... more
Where do I start? With the death march up through the hot muggy stairwell dragging all our belongings? The fact that everything, including the ice machine & door handle was covered with a very thick coating of drywall dust? Then open the room door & wake the neighbors-it sounds like a haunted house sound effect! The Halloween theme continues in the room where you are greeted with a huge infestation of flies. Trudge back down the hill, tell the desk that the room is full of flies. They know it & inform you that they have flies "when the sun is out" (Note-reserve for a cloudy day if you don't like flies!) Your first hour will be spent happily squashing insects-yea! Then you can take notes in the dust on the fixtures. I understand that things have to be fixed, but this kind of dirt doesn't appear overnight. The shower was so bad that my husband even refused to use it (moldy grout, and is that just fungus ringing the drain or is it black mold?) Not somewhere you want your feet! The next morning I spoke to an employee who inspected the room & reported it to the desk, because when we checked out we were told there would be an adjustment to the bill for our "inconveience". No, that would be if you would have offered us a chance to shower somewhere clean before we left for the day-this is "we just don't care"!
The cherry on top....checkout. It wasn't until we got home & checked to see what the charge amounted to that we realized..this is not our receipt! It is for someone who stayed down the hall & contains his name, address, phone, loyalty number and the last 4 digits of his CREDIT CARD! Gee, I wonder where our info is? Can you say Equifax? This is unacceptable-these people made some mistakes, but did absolutely nothing to correct them. You've been warned! less
Tina T, Front Office Manager at Best Western Freeport Inn, responded to this review
I am very sorry for the inconvenience this may have cause for you on your trip. We are now in the process of training our staff to be more knowledgeable to the hotel in the area around them.