Best Western Freeport Inn

I enjoy breaking up my trip by staying at the Freeport Inn on my way to Connecticut and Rhode Island to visit my children. It's clean and convenient, also pet friendly. Recently they have offered a plus by giving a 10% discount if you dine at the Muddy Rudder which is right next door. They also have a restaurant that has a nice breakfast in a separate building next to the Inn. less

A very pet friendly hotel that is very reasonably priced in the Freeport me area. The exterior may look a little run down but the rooms are all new and clean. We stayed with our dog and we're worried the pet rooms would smell bad and they did not! Because of the lack of carpets this would also be a great choice for cyclists touring the main coast! less

BEWARE! I’ve been to this hotel a few years back and had a wonderful stay. When it was time to come back for a weekend with the girls, I suggested the Best Western in Freeport. To my dismay, I was very disappointed. I had called a couple weeks before our trip and reserved 3 rooms where we would be put next to each other. I was assured they would do their best to make this happen. Check-in is supposed to be at 3 pm. We arrived at approximately 3:30 and were told that our rooms still needed to be cleaned. We were also told that they couldn’t accommodate our room requests to be together. We came back to the hotel about an hour later and saw the “cleaning” person literally go into the rooms for 5 minutes to clean. When we got into our room, it smelled. We had air freshener with us so we sprayed the room. Next, the duct was duck taped to the wall, and it suddenly fell down during the night and scared us. The next morning when taking a shower, the water was cold. The outlets in our bathroom didn’t work either. Later that day, we had no TV service for the whole night and next day. The night person named Deb was extremely rude to us. We told her all our concerns and she said she didn’t want to hear it since we were so upset. There were also dog that barked the entire stay. The next morning we were told to contact the General Manager with our complaints. I am so appalled at the treatment we received. I Plan on filing a complaint with corporate Best Western. It is a shame that people are treated so poorly when they are traveling and trust the hotel to take care of them. less

Check in was wonderful. We usually get a free upgrade but this was not available at this hotel. When questioned, I was told that I would get bonus points. No welcome gift was received. (Usually get a little something) We were told that all of the rooms were recently remodeled but the carpet in our room had a spot that was worn through to the actual floor. There was an odor that hinted of septic system but cleared up after opening door to outside for a bit. The first morning there was lukewarm shower water. We reported it and we never were told if it was resolved. The next morning the water temperature was better, but after I took my shower, my husband ran out of hot water and the temperature fluctuated between cold and lukewarm. There was a keurig in the room which was a plus along with pods. The lobby is a building onto itself which was a different set up to what we are used to. While this visit was not up to our usual expectations, we would stay here again. less

My husband and I had been traveling from Louisiana for about 4 days when we finally reached the Best Western in Freeport. I wasn't expecting a whole lot, but to be honest, it was the nicest hotel we stayed at out of any of them (Holiday Inns, Hilton, etc). The location was peaceful, the grounds were beautiful, the exterior had a nice country appeal, but the interiors were sleek and modern. The staff we dealt with were the nicest people. We loved it. :) less