Best Western Freeport Inn

This was a nice hotel, conveniently located in a wonderful setting. They appear to be renovating the main lobby/office so check-in was just in a regular room. The room I had was on the first floor, and was quite nice. First floor rooms have a shared patio, if you're facing the right direction it's a recipe for watching a great sunset. The room itself was clean and modern. there was some normal wear-and-tear but overall it was pleasant. I also had some issues with the room, let the front office know, and by the time i had gotten gas and coffee nearby, it was all fixed. The staff is great and helpful. They appear to be adhering to COVID guidelines, sanitizing things, masks, etc. Don't come here expecting luxury, it's not. It's a cheap, clean, and pleasant place to stay with attentive staff. There are plenty of options in Freeport, I'm glad I chose this place. less

The common areas may be a little lacking in terms of amenities, but the rooms are well appointed and the hotel is very clean. Great value for your money, plus the hotel managers are very helpful and accommodating. I needed to arrange a delayed checkout so that my daughter could complete that day's remote schooling. The hotel managers were happy to accommodate and there was no extra charge. Another national chain in the area wanted to charge me half a day to stay over for 3 hours. less

easy speedy check in, friendly staff, great restaurant on premise, had grab and go something that is new nice touch, hotel in a nice quiet location had great pool did not use though as was chilly, swingset for kids is nice. less

I know what you're thinking...Best Western...eh. This new renovated hotel will hva you very pleasantly surprised. VERY modern and tastefully decorated. Truly enjoyed our stay. Would definitely stay again. Well done!! less

If you want to stay someplace where the front desk person belittles you, this is the place for you. I made a reservation here when my power went out, as I’ve done for the past 5 years of living in Freeport. I’ve never had a problem before last night. I went to check in, the front desk only had a sign on it to go to room 102. Ok, I go off to find room 102 to check in. The man was sitting in silence outside the room and as I approach I asked him if he was the front desk person. When I asked to check in he told me I should have known better, that if I didn’t have power they didn’t either. Again, for the past 5 years we’ve been at this hotel when our power was out, so ok dude sure. Then when I said hotels usually have power, he goes “ok ok I have a lot I could say to you but I won’t.” At this point it’s a larger man, in the dark of night, who has access to my home address and personal information, saying that he could say something about me but wouldn’t like some sort of veiled threat. I was uncomfortable to say the least and left. I will never stay here again and I encourage anyone who values being respected to stay far far away from this hotel. less