Preston saves the night
I was driving an elderly ladies life's possessions and cat to Mass from Georgia. I had stopped to stay at a Hampton Inn but was nervous because even though the state had a mask mandate, lots of people... more
I was driving an elderly ladies life's possessions and cat to Mass from Georgia. I had stopped to stay at a Hampton Inn but was nervous because even though the state had a mask mandate, lots of people in the lobby had no masks at all. I called what I thought was Best Western. I even asked the young lady if she was actually at the hotel. She couldnt give us directions to get there. When I arrived at the hotel I found out why. I believe I had been fooled by hotels.com. Anyways, Preston saved the night. He told me that, that happens to guests all the time. He was very understanding. He was kind, courteous, professional and personable. He saw that we were exhausted. I had my 84 year old mom that has Alzheimer's. It was cold and snowing. He actually helped me carry the cat and it's giant crate out of the car. Asked if we needed anything. Suggested delivery for dinner. He went above and beyond anyone ever has at any hotel we've ever stayed at. He was so wonderful, we decided to stay here again on our way back just because of him. We were disappointed he wasnt at the front desk this time and are hoping someone will show this to him so he can see just how much we appreciated him. BTW the breakfast lady said that all the guests love Preston. I can see why! less
STEVE TREON, General Manager at Best Western Fredericksburg, responded to this review
We are so delighted that you had a great safe stay. And we agree Preston is fantastic !
We will definitely show him this wonderful compliment . Stay safe and if you are back in the area stop and see us.