Best Western Franklin Inn

The hotel was great for the value and location but the customer service SUCKED!!! The woman at the front desk is absolutely rude. I called to inquire about an early check-in and the woman hung up the phone in my face! Beyond rude & unprofessional!!!I would not recommend anyone to stay here if you're looking for great customer service! I was anticipating staying here for my 3-month travel nurse assignment but I'll definitely take my business else where with better service! less

Check in 7/09/21 with intended check out 7/11. 7/9/21, 12 am: Found live and dead roaches in our room, a bed bug in our bed, a dead moth under the kitchen sink and hair and dirt on the bathroom toilet and door. 12:16 am: went down to speak to Raphael at front desk who had an attitude and spoke down on us and said he can "come up and spray the room" so clearly he was aware they had pests. He told us we'd only get a refund if we, two women, "left the premises immediately" - at 12:30 am. 7/10/21: went down for early check-out, a woman, who we think may have been the manager, refused to give us a full refund and charged us for one night with a $20 discount. 7/11 - 7/16/21: submitted complaint with corporate. The hotel has literally ignored those complaint tickets until corp has to call them only for them to refuse a refund. They've refused multiple times, essentially saying we're lying because "no bugs were found." I asked to speak to someone over the hotel, only to be told that refunds are solely at the hotel's discretion. I asked to speak to the hotel the manager and was told "you'll have to find that information on your own". 7/16: disputed charge with bank. I've never had an issue with Best Westerns until I came to this trashy establishment. Not only were we given a filthy room, we have been given the worst customer service we've ever received at a "hotel". That is my biggest gripe. I'll never stay here again. Btw, go on Yelp to read bad reviews and view pics of dead roaches and bedbugs dating back to 2017. I wish I did prior to booking. less

We wanted a clean room with basic needs at a good price. A clean quiet room with a bed and bathroom was all we required. Our needs were met plus. The breakfast was a plus, we had to eat somewhere. It was delicious. The gentleman running the Area was quite busy filling, stocking and cleaning with a smile. The front desk upon check in and check out were the nicest girls. I would stay again and recommend it to anyone passing thru. less

Fantastic location, staff recommended dinner options, rooms clean comfy beds, quiet area, pulled up to room, was convient taking luggage to room. Lots of rezturants, shopping, bars, stores.right off highwY less

Have stayed at this location for many years. The experience is excellent every time we stay here and continues to add to our fine experiences here. This year was especially pleased with the service and a new 40+ inch tv screen. less