13/03/2017 liraw2017, Brunswick, United States
Rooms need improvement regarding cleanness. Rooms smell like many people have smoke in the room. Hall ways a lot smell like smoke. Hotel lighting needs improvement. Lobby is very dated. Sofas are extr... more
Rooms need improvement regarding cleanness. Rooms smell like many people have smoke in the room. Hall ways a lot smell like smoke. Hotel lighting needs improvement. Lobby is very dated. Sofas are extremely old. Hotel looks very dated. less
BWFostoria, Front Office Manager at Best Western Fostoria Inn & Suites, responded to this review
Thank you for your recent response regarding you recent stay with us; I apologize for not exceeding your expectations during your stay, we take these responses seriously and utilize them to make every guests stay a great one. I apologize for the "smoke" smell I can tell you that we are a non smoking hotel but that is not to say that someone was not adhering to that. I am pleased to say we have started renovations this past Monday--we have started with the lobby, front desk, and breakfast bar areas. Hallways and rooms to follow. We take pride in our Hotel and we are very excited about the new renovations to come-20 years with only small changes here and there is a long time but we took very good care of what we had--so now to get all new we are excited and hope you get a chance to stay with us again post renovations.
Tim- Best Western Office Manager