Unfriendly Desk Clerk
12/02/2017 Stanley B, Hanover, United States
I do a lot of overnight stays for my business. This motel ranks as one of the worst I've ever stayed at. The Desk Clerk was very unprofessional. Every question I asked was met with a snide remark or w... more
I do a lot of overnight stays for my business. This motel ranks as one of the worst I've ever stayed at. The Desk Clerk was very unprofessional. Every question I asked was met with a snide remark or worse disdain. I don't know what her problem was, but she also gave the guy a head of me the same treatment. When the transaction was finished, she told me to go. I told her I didn't know my room number. She told me 217. Then she said "What do you want now?". I said I need my key card. She said something under breath and tossed (I do mean tossed) me the card. When I asked for take-out menu's She said "get them yourself, they're over there". The room's bathroom fan made a terrible noise every time you turned on the light. The TV remote didn't work and showed extreme signs of wear. The TV itself did not have a good picture and the motel didn't have a good cable provider, lousy channels. When I called to ask for another room. The same desk clerk, started mumbling into the phone. I told her to forget it and that I didn't need her attitude. She said something else I couldn't make out, and I hung up on her. The breakfast was very good and the breakfast lady was at least polite. The same desk clerk was on duty again when I went to check out. She didn't even make eye contact, just took my room card. She didn't even give me a receipt for my stay. When I asked for one. She actually rolled her eyes and said wait here. I waited for about 10 minutes and she never came back. I finally left. I will Never stay here again. less
RaviFt_Washington, General Manager at BEST WESTERN Fort Washington Inn, responded to this review
Hello Stanley B,
Thank you for the feedback regarding your recent stay at our property.
I would like to apologize for the inconvenience you had during your stay at our property.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Best Western Fort Washington Inn