Think Hotel California...
I want to say, first and foremost, that my wife and I had a really bad experience with this hotel in 2016. At that time, like this time, were attending a religious function nearby with several rooms ... more
I want to say, first and foremost, that my wife and I had a really bad experience with this hotel in 2016. At that time, like this time, were attending a religious function nearby with several rooms (more than 6) booked for the event. It had been 3 years and so we hoped the facility had improved, and in one way it did - the entry.
When you walk into the front desk area, you are greeted with a modern and uplifting decor that appears to welcome you into a false sense of safety and security. It is when you reach the elevator you realize you may have chosen the wrong pill. When the elevator door slams open on your floor, you then realize you have stepped out of the real world and into the twilight zone.
Walking down the hall to our room we noticed how greasy and nasty the hallway carpet was, not to mention the distinct odour of something that may have died years before, but which has somehow remained festering in its antiquity. Opening the door to our room was no better. The carpet was dark and dingy and the smell equally as pungent. We tried to turn on the lights given the drapes had been closed, but alas, no lights. We should have walked out. We should have turned around, but we maintained and stayed the course - it's only 4 nights - right?
We finally got the lights to somewhat work - enough to educated us as to why the lights should have remained off - the 80's wallpaper was peeling, the valance over the window was falling down, the bathroom was - well - I did use the facility a couple times so it was a bathroom, alright. But that smell... the carpet had obviously not been steam cleaned or shampooed in about as many years as the place has been in business.
We visited one of our companions in a "suite" - I sincerely wish I hadn't. It was a room out of the 70's with a kind of kitchenette in between the living area (if you want to call it that) and the bedroom. At least they didn't have that gawd awful smell - just a broken lamp, broken grab-bar in the bathroom, and truly atrocious decor reminiscent of horror movies where the walls begin to bleed. Yes - it was that - bad.
The morning "breakfasts" were - well - I got sick one day if that's any indication.
Checking out was an experience in itself. It seems the manager does not like giving receipts - at least not to me or my wife as we were literally shooed away from the front desk when we asked for a receipt. He couldn't have been more rude if he tried.
I don't blame Judy - she was the one we booked the rooms through. She could only work with what she had and that is some seriously HORRIBLE management.
The only thing Best Western can do to improve that location is take their name off the business. That place alone will give Best Western an "F-" rating. less