Won't go back...
19/08/2019 JohnS5724, Greenville, South Carolina
This hotel is less than the normal Best Western. Upon check-in, at about midnight, there were up to six guys hanging around outside, some smoking, others wandering around the parking lot, which made ... more
This hotel is less than the normal Best Western. Upon check-in, at about midnight, there were up to six guys hanging around outside, some smoking, others wandering around the parking lot, which made us uncomfortable leaving our car there and walking in. Management told us they were "construction folks", but midnight on a Friday night? Usually they'd go home on the weekend, or be sleeping getting ready to work Saturday! Also, the room was noisy, with traffic and LOUD toilet flushing from adjacent rooms (air pressure type toilets), and no option to run the room fan constantly to help drown out the noises. less
Serina S, Manager at Best Western Fort Myers Inn & Suites, responded to this review
Good afternoon Mr. Somero,
I'd first like to apologize for your stay not meeting your satisfaction. Our goal is to exceed each guests' expectations in providing excellent customer service. I will definitely look into with whom you spoke with since management (myself) is not there that late in the evening. Anytime a guest has an issue with anything ie: noise, we appreciate them letting us know as soon as possible so we can find a solution immediately ensuring a good night's rest. As for other guests in the parking lot, we do have many teams of construction companies who stay with us all through the week and weekends. Sometimes they don't get a chance to go home if home is far away and unless they are being a nuisance or causing any issues (which we do not ever tolerate nor welcome), we accommodate them just as any other guest in the hotel. I will also be responding back to you through the Best Western review so we can find a mutual resolution as we would love to have you again as a guest to show you that we can do better than the experience you had. Thank you again so much for taking the time to review us and we hope to see you again soon!