Staff attitude problem
17/07/2017 MegasVK, Vinkovci, Croatia
Spent 5 days in this hotel on my family vacation, hotel is nice and well maintained, rooms are clean and in good shape, pool is really great and my kids had great time there... problem here is the sta... more
Spent 5 days in this hotel on my family vacation, hotel is nice and well maintained, rooms are clean and in good shape, pool is really great and my kids had great time there... problem here is the staff, we had problem on our second day with our room and they changed room for us but during that process staff was really rude, first on reception they all speak english and when three of them talked about me and my problem in front of me they talked spanish so i cant understand and after few minutes they again speak english... most of them look angry most of the time, from reception stuff to cleaners and maintain guy... no smile, no "hello" nothing !!, youngest cleaner lady (thing she is also cleaning supervisor) and maintain guy lead in this attitude problem... and reception desk is 90% of time empty, they are chatting in some room behind and you always wait few minutes for them to come... less
CaringManagement, Manager at Best Western Plus Fort Lauderdale Airport/Cruise Port, responded to this review
Thank you for sharing your experience with us. This was very disappointing to read, as our goal is to offer the best service. We have been doing great based on other guest comments below. We hope you enjoyed your time in Fort Lauderdale, and also consider giving our hotel another opportunity next time you plan to visit. We wish you the best.