Visited with friends for a weekend and booked a Crown room the best room type available, we were in room 20. The room was incredibly small!
Two friends stayed on another Crown room (room 18) and in comparison was massive compared, they had a bigger bathroom and also had a sofa, this room was nice and was what I would have expected for a Crown room. Other friends booked an Agister room (2 lesser room types down), I preferred their room, was bigger than my Crown, had a bigger bed and bigger bathroom and was very nice, (room 25). Mr Crown room was a box compared to my friends room and I paid the same as friends in the Crown and booked around the same time. Assistant Manager could not swap rooms as hotel was full but offered a family room which we did not take. She could not authorise any compensation due to her status level. Room was nice but not worth the extra for a Crown room in my opinion, I was disappointed with those.
But, hotel itself is really nice, staff are brilliant especially the assistant manager in the restaurant. Cellar Bar downstairs is lovely but not open, surprised as hotel full!
Serves Banks Ale now which is a good addition to what they had on last visit and better option.
This hotel is well worth a stay, excellent two for one deals every now and then and ideal location in Lyndhurst, can't praise enough really enjoyed the stay, do go!
My only observation about the hotel is that it is too hot most of the time, had to open the window in my room and rads already turned off!
My only problem was room 20, will not pay the extra again unless they guarantee a bigger room and one you would expect for the extra money. Thanks however for a good stay. less