Horrible hotel & Unprofessional manager on property
This hotel is HORRIBLE and is in need of a uplift: I booked this horrible hotel under false pretenses, for January 29th 2021 and due to check out on January 31st 2012. However upon arrival After check... more
This hotel is HORRIBLE and is in need of a uplift: I booked this horrible hotel under false pretenses, for January 29th 2021 and due to check out on January 31st 2012. However upon arrival After checking in l learned that there was 1. NO RESTAURANT on property, 2. NO FREE BREAKFAST just a bottle of juice and dry cereal, which on line it states there is a restaurant and free breakfast there! The lying front dest kept stating that they had a restaurant on property, but upon checking it was completely shut down. 3. I booked a room that suppose to have 2 QUEEN SIZE BEDS, long and behold I got 2 full size very hard beds instead with busted pillows and torn up bath towels. 4. The rooms was horrible and very nasty, the chairs looked as if there was wasted milk or food stuck to it! 5. The front door was completely broken you can see outside because the hinges were so far apart and the frame around the door looked as if it had been kicked in many times t was glued together! 6. The maid stole my daughters knife. 7.. Which was the reason we could not get any sleep 😴 💤 It was so much noise all night long as if the folks was in our room, l called the front Desk over 3 times for help and nothing was done to try and resolve the problem. 8. This is more of a MOTEL and should not be considered a HOTEL! 9. I called and ask the manager on duty for a full refund because we book under false pretenses, no restaurant, no real free breakfast, no Amenities no sleep from all of the noise, the funiture was horrible and a door that couldn’t be locked we had to use the chairs against the door, and to top it all off the room we got was a full size room and I paid for 2 queen size beds then the maid stole my daughters Smith & Western knife. We had the worse experience ever and deserve to receive every dime back as well as my credit! This is a motel not a hotel, The manager had a unprofessional attitude she screamed at me and she hung the phone up in my face and she tried to reverse what happened after I said bye! less
Gretchen Luke, General Manager at Best Western Forest Inn, responded to this review
As we all know, things have changed with COVID restrictions. The world is not what is used to be. We have temporarily removed the breakfast buffet that normally is included in the room rate. We did this because of the restrictions on public buffets. You saw our breakfast at check in and took advantage of the items that were there.
You inquired about a good boiled seafood place. We offered a few different ones in town. Our Restaurant on site was definitely open when you checked in until 8:30 Friday night. I'm not sure what building you went to but we were open for business with dine in or carry out options.
Often times when there are reservations are made for rooms with 2 beds, we may have to change from 2 queen beds to 2 double beds. The rate is the same on both room types with 2 beds. I apologize if this created a problem for you.
Our housekeepers are very trustworthy and turn in items that are left behind.The knife was turned in at checkout because it was found on the floor next to the bed.
I'm not sure what we could have done to make your stay any better because there were no maintenance issues in the room when checked on Monday morning.