There is no option online for a room with one queen bed, but that's what we got.
I got online and looked at all of the rooms. Every room option available at this motel was either (1) a king size bed, (2) two queens or (3) two full size. I should have booked online I guess, but I was close by, so I just went there and booked the room with the desk clerk. I told her that I had my 3 lb. Chihuahua with me, and she said she would charge a one time nonrefundable $50 pet fee. That was fine with me as I had read on their web site that they had over 80 newly refurbished rooms, so I completely understood that they had to protect the newly decorated rooms. That isn't exactly how things worked out though. I'll explain. First the good: Bambi, the desk clerk was very pleasant. Check in was quick and easy. The housekeeping staff were friendly and helpful. The towels were plentiful, clean and fresh. There is a nice big grassy area where my dog was able to run and play. Internet was good until 4:30 pm. After that it was spotty at best. Parking is well lighted and plentiful. Just next door is The Forest Restaurant. They deliver to the rooms at Best Western until 11 pm. Also breakfast is free from 5:30 to 10 am if you give them your BW room number. Their food is very good. Now the bad: To my disbelief when I went to my room, number 125, I found there was only ONE queen size bed. What??? They don't even offer a room with ONE BED on their web site. Ridiculous. To make matters worse, the bed was lumpy and uncomfortable. It has metal springs in it that poke out, and its so worn out that it sags toward the middle. I'm almost 70 years old and have had back surgery. Needless to say, I didn't get much rest on this poor excuse for a mattress. Mattresses like this should go to the dump. All the way round the edge of the mattress, theres a metal rod poking out that hurts if you happen to sit on the bed or roll over to the edge. The bed linens were threadbare and dingy-looking. The entire room was ancient and run down. The furniture is worn out, scratched, dented and has seen it's better days. The AC does not cool well during the afternoon and evening, but does pretty well at night. I turned the thermostat down to 60 degrees and it couldn't keep up in the afternoon and evening. I asked the male desk clerk for a fan, they have none. Honestly, I have to say I was shocked at the shape this room was in. The moment I walked into the room, I called the front desk and asked Bambi if there were any rooms with king size beds available. I was told that there were not because all of those rooms were "already booked by a group planning to stay 17 nights". Later, when I looked out in the parking lot at 9:15 pm, I counted 7 vehicles. So I assumed the folks who had reserved all of those king rooms would arrive later. Just before retiring at 12:30 am, out of curiosity, I looked out again. There were now 9 vehicles in the parking lot. Um, I'm thinking somebody (Bambi) wasn't being honest with me. The hotel wasn't even 1/4 full, and there were no busses parked there so I'm pretty sure all those folks I'd heard about didn't arrive together in one vehicle. I realize being a rewards member doesn't really buy you much these days. But you would think it would at least buy you honesty. If Bambi had told me that because they were concerned about my tiny 3 pound Chihuahua causing such destruction to a nice refurbished room, that she would have to put me in a disgusting room like that AND charge me a $50 pet fee, I would have gone and looked at the room first and would have had the option of saying "No thanks". But I was not forewarned. And after I asked about a room with a king size bed, I was not offered ANY other type of room. Nope, no options. Even though it became blatantly obvious that evening that there were **plenty** of other rooms available. If I hadn't been so tired, I would have left immediately. I've been wondering...I can not imagine WHY they would charge a $50 pet fee for room 125. My Chihuahua could not cause any more damage to this room with the state of disrepair its already in. And honestly, except for the TV, every piece of the furniture in that room isn't even worth $50 in total. I wouldn't give you $5 for all of it. Sorry folks, we just are not used to staying in such a squalid room. And here's the kicker....room 125 is the last room on the end. There is construction going on about 50 feet away on another room on the end. I was awakened this morning at 7:19 am by loud hammering and banging and men talking loudly. I don't know if Best Western hotels are owned by individuals or by one corporation, but I'm going to find out. I'm a letter writer, so if this is a corporate holding, I'm going to write to their GHQ about this "bait and switch" tactic. Perhaps there is someone in upper echelon management that will make some changes and keep other unsuspecting travelers from being duped as I was. At the very least, they should refund the $50 pet deposit. Regrettably, we had had a lovely room in Morgan City the evening before, and decided to stay in Franklin so my husband could be closer to work until we could find a house to lease. Before seeing how disgusting the room was, I had made reservations with Bambi for the rest of the week. I knew that was a BIG mistake after seeing it, but when my husband arrived after work, he was just as appalled as I was and said he "would not spend another night in this dump". I went back to the desk clerk that evening and cancelled the reservations for the rest of the week. We are now happily back at the nice hotel in Morgan City, where the room rate is $10 LESS per night than the hideous room 125 at Best Western. To sum it up....would we stay at Best Western Forest Inn again? No. Do I feel I was treated fairly? No. Am I a happy guest? No. Goodbye dark, dingy, smelly and uncomfortable. Hello clean, bright and cozy! SO thankful to be OUT of Best Western Forest Inn. I didn't take pictures. My reviews speak for themselves. less